Ratings based on 609 Verified Reviews

3.0 out of 5
62% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Close to beach

Posted Oct 8, 2017
Third time I've stayed here, nothing fancy but 1 block from the beach. Staff was friendly and helpful. Only complaint was that they expect you to use the same beach towel for length of your stay. Washer and dryer on site but you have to coordinate times with housekeeping.
Comment from Hotel Management
Nov 3, 2017 by FD Manager, Hotel Management
Aloha, Thank you for giving the Kuhio Banyan the opportunity to serve you. We appreciate you coming back to our establishment and your feedback. We do ask our guests to hold on to their beach towels for their stay because we do not send our towels out to get laundered, our housekeeping staff washes them. We will change them out if they are soaked, very sandy or if asked by the guest. We hope you will continue to use the Kuhio Banyan when you travel back to the islands and hope that you enjoyed your Hawaiian Vacation.
1 out of 5
by A verified traveler

Worst of the Kind

Posted Oct 3, 2017
Pros: nothing
Cons: everything
The hotel had no parking and we had to pay for parking somewhere else. The WiFI was not working most of the times. The staff was neither helpful or courteous. Not recommended.
Comment from Hotel Management
Oct 5, 2017 by FD Manager, Hotel Management
Aloha, We appreciate your feedback. We apologize for the issues you had with the WiFi and we will look into getting the issues resolved. Parking is difficult in Waikiki with many hotels not having on-site parking, our front desk staff usually has a map to give guest that show a few different parking areas. We will speak with our staff about being more helpful with our guests. We hope you enjoyed your Hawaiian Vacation. Have a good day.
1 out of 5
by A verified traveler

Posted Sep 30, 2017
staff was very rude there was no parking for the hotel I had to pay for parking I had to pay hidden fee
Comment from Hotel Management
Oct 5, 2017 by FD Manager, Hotel Management
Aloha, We appreciate your feedback and apologize for our staff. Waikiki has limited parking and hot all hotels have their own parking areas, we apologize if you found it difficult to get parking during your stay. We hope you were able to enjoy your Hawaiian Vacation. Have a good day.
2 out of 5
by A verified traveler from Hong Kong

In the center of everything

Posted Sep 30, 2017
At heart of Waikiki, close to everything you need. Hotel entrance a bit difficult to find, check-in staffwas friendly. Room was ok but a bit rundown. There were ants crawling around washing basins, killed at least 10s of them. It was quite noisy at night, I could hear people talking at the corridor outside while in bed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

grate location

Posted Sep 25, 2017
Very nice and helpfull staf. The locatinn is grate.
Comment from Hotel Management
Nov 3, 2017 by FD Manager, Hotel Management
Aloha, Thank you for giving the Kuhio Banyan the opportunity to serve you. We appreciate your feedback and hope you enjoyed your Hawaiian Vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Comfortable and in a good location

Posted Sep 22, 2017
Pros: Clean, convenient
Cons: A little outdated, furniture seems updated but carpet, paint, and artwork could be updated.
Location: You must try the Udon place within a blocks walking distance. Kona coffee and Starbucks across the street as well as the International Marketplace.
I enjoyed staying at the Banyan club, it was in a good area close to shops and restaurants, about a ten minute walk to the beach. I enjoyed the kitchen and being able to reheat leftovers in my place. The only negative was the walk to the beach but I would definitely stay here again. Loved the black out curtains. Can use beach towels and other beach accessories from hotel.
Comment from Hotel Management
Sep 22, 2017 by FD Manager, Hotel Management
Aloha, We appreciate your feedback and hope you enjoyed your Hawaiian Vacation. Have a good day.
3 out of 5
Recommended
for Everyone
by A verified traveler from PORT ST. LUCIE FLORDIA

close to beaches and shopping

Posted Sep 22, 2017
Pros: CLOSE TO SHOPPING AND BEACHES
Cons: REMODEL
Location: EVERYTHING IS CLOSE AND THE BUSES PICK YOU UP RIGHT IN FRONT
I DID NOT CARE FOR A SURPRISE CHARGE OF $210 FOR WHAT ?????? I DON'T KNOW AND EXPEDIA IS DOING NOTHING FOR ME !!!!!!!!!!!!!!!
Comment from Hotel Management
Sep 22, 2017 by FD Manager, Hotel Management
Aloha, We appreciate your feedback. We apologize if the $15/day Resort Fee was a surprise for you. The information about Resort Fee is found under "Fees" section on the Expedia website. The Resort Fee covers the use of all the beach equipment, beach towels, beach chairs, boogie board, beach mats, coolers, floaters and beach umbrellas. We hope you enjoyed your Hawaiian Vacation. Have a good day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Posted Sep 17, 2017
Pros: location close to everything pleasant employs
Cons: nothing
Location: walking distance to everything
nice hotel friendly staff and very helpful second stay will be staying there again
Comment from Hotel Management
Sep 19, 2017 by FD Manager, Hotel Management
Aloha, We appreciate your feed back and are glad your enjoyed your stay here at the Kuhio Banyan. We look forward to you staying here again. Have a great day.
2 out of 5
by A verified traveler from new york

Don't stay there

Posted Sep 15, 2017
Biggest issue no car parking, noise. Small rooms.
Comment from Hotel Management
Sep 19, 2017 by FD Manager, Hotel Management
ALoha, We appreciate your feedback. Having a location in the heart of Waikiki has its advantages and disadvantages. Noise and lack of parking are a few, but we hope you enjoyed your Hawaiian vacation. Have a good day.
3 out of 5
by A verified traveler

Posted Sep 14, 2017 on Hotels
Overall good. However unexpected resort fee and $250 credit hold.
Comment from Hotel Management
Nov 8, 2017
Aloha, We appreciate your feed back. Thank you for giving the Kuhio Banyan the opportunity to serve you. We apologize if you were not aware of the $250 security deposit, we have made sure the information is noted on the Expedia website in multiple places during the reservation process. We hope you enjoyed your Hawaiian Vacation.