Ratings based on 2,052 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton AB Canada

Nice hotel at the tail end of Waikiki beach

Posted Dec 13, 2017
Pros: Lobby and front entrance was very attractive and appealing.
Cons: Was surprised that there were no exhaust fans in the bathroom. Noticed that the carpet in the hallways could be upgraded (seeing some wear on it).
Location: Close to Waikiki beach, all the shops and restaurants. Trolley rides available easily.
Rooms were clean and comfortable. Staff was friendly and helpful, enjoyed stay very much. I understand that perhaps it is the norm for all the hotels to charge the extra $25 in fees for use of towels, exercise room ,etc. However, it seems that charging the first day of stay was abit much seeing as we did not arrive till 11:00 pm and there was no opportunity to use the extras. Appreciated the food vouchers provided very much.
Comment from Hotel Management
Dec 13, 2017 by KM, Hotel Management
Aloha! We appreciate the time you took to share a review, and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well, and would love to welcome you again in the future! Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Nice homey vibe

Posted Dec 13, 2017
Pros: Location
Cons: Upgrade bed linens
Location: Beach walk, shopping, relax poolside
Right by Fort DeRussy which means you are a little away from the crush of Waikiki but a quick walk to be in the hub of it. Quiet location. Lovely hotel with relaxing friendly atmosphere.
Comment from Hotel Management
Dec 13, 2017 by KM, Hotel Management
Aloha! We appreciate the time you took to share a review, and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well, and would love to welcome you again in the future! Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler

generally good

Posted Dec 10, 2017
The aircon was really noisy and we couldn't use it at night. Weather wasn't too hot though so was OK. Staff were pleasant and room large and clean. Little bit of road noise.
Comment from Hotel Management
Dec 11, 2017 by Luana Waikiki, Hotel Management
Aloha, Thank you for your time in writing a review. We apologize for the inconvenience with the AC noise, we will forward this issue with our staff. Glad you enjoyed your stay and we look forward in meeting you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Nice locations. Not to busy area out of the main attraction.
Comment from Hotel Management
Dec 8, 2017 by Luana Waikiki, Hotel Management
Aloha, thank you for your review. Yes we are at the beginning of the Waikiki area, but we are just a walk away from everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix Arizona

Centrally located in easy walking distance

Posted Dec 7, 2017
One of the better hotels I’ve ever stayed in Waikiki would recommend it to anyone everything is within walking distance and very convenient
Comment from Hotel Management
Dec 8, 2017 by Luana Waikiki, Hotel Management
Aloha, thank you for your review and we look forward in serving you again.
3 out of 5
by A verified traveler from winnipeg

Not near resturants

Posted Dec 6, 2017
Pros: Breakfast
Cons: Supper resturant
Not near resturants and shopping no more to say . This all
Comment from Hotel Management
Dec 6, 2017 by KM, Hotel Management
Aloha Richard, Thank you for your feedback. I am glad you enjoy our Fish Hook Cafe that serves breakfast and lunch options. We are located centrally in Waikiki within walking distance to many shops and restaurants. We also do provide an Aqua Shuttle that can transport guest to our near by hotels and to Ala Moana Shopping Center. Hopefully you will be able to stay with us on your next visit and use the shuttle service that is available for guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
Room was comfortable and good location I wish there was a bath tab in the room
Comment from Hotel Management
Dec 6, 2017 by KM, Hotel Management
Aloha. We are so glad you enjoyed your vacation stay, and were comfortable in your accommodations as well as appreciated our beautiful and ideal location. We hope to welcome you again in the future, and invite you to book with Aston Hotels & Resorts directly as this will ensure that you continue to receive updated accommodations and the full spectrum of amenities and services we provide for our guests! Mahalo, and a hui hou (until next time).
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel, short walk to the beach

Posted Dec 6, 2017
Pros: Cost for location and proximity to beach and restaurants
Cons: Some touching up of water stains on ceiling, quieter A/C. Balcony sliding doors are sticky, not easy to open or close and do not deaden sound well.
Location: The Beach and harbor, Honolulu Zoo. Shopping, restaurants and bars.
I stayed twice for about 5 days each over a two week period. Price was reasonable for its location on the main Waikiki Beach and shopping strip. Short walk to the beach and harbor. Huge number of restaurants and drinking establishments all withing walking distance with a price range to fit all budgets. The staff was friendly, helpful and knowledgeable. Included in the cost of the hotel vouchers good for use in the very small hotel restaurant open for breakfast and lunch only. My only criticisms of the hotel are a noisy A/C systems, I spent time in two different rooms and one was an older louder unit. Also the "City View" rooms can get a bit of traffic noise as the sliding glass door for the balcony do not block the sound very well especially if you are closer to the front of the hotel.
Comment from Hotel Management
Dec 6, 2017 by Staff, Hotel Management
Aloha, Thank you for staying with us at Luana Waikiki. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted Dec 3, 2017
Pros: Almost everything
Cons: get rid of hospitality fees shame on the industry
Everything was good except for mattress at the end of its life the suites fry pans and carving----prep knives were less than sub standard Other than that we had an enjoyable stay
Comment from Hotel Management
Dec 6, 2017 by KM, Hotel Management
Aloha, Thank you for your feedback, we will share your comments with our staff. A Hui Hou (until next time)
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

An average hotel made cheerful by good staff

Posted Dec 2, 2017
Pros: location, friendliness, good rooms, happy hour,
Cons: larger dining area?
Location: good shopping, good restaurants nearby
A good backdrop for a 'surprise' family gathering to celebrate a 70th birthday, very relaxed, congenial staff, beaches, restaurants , shopping all nearby
Comment from Hotel Management
Dec 8, 2017 by KM, Hotel Management
Aloha..... Thank you for staying at the Luana Waikiki Hotel & Suites during your Honeymoon trip to Hawaii. Your positive comments about our amazing and helpful staff are very much appreciated. Mahalo Nui Loa.