Ratings based on 4,704 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Fantastic Hotel on the beach!

Posted Nov 14, 2017
Pros: The view was amazing! We had both a full beach view from our balcony but we also had the ability to see into the city!
Cons: It would be great if the timeshare individuals were less aggressive.
The resort fees were well worth it when you consider all of the free things that are provided to you simply because you are staying at that specific hotel. Every time we turned around our hotel card got us free admission, discounted admittance (if not free), free transportation throughout the majority of attractions, and the staff was incredibly helpful finding great things to do or restaurants to go eat at.
Comment from Hotel Management
Nov 14, 2017 by FOM, Hotel Management
Aloha Chance, Thank you for staying at Outrigger Reef Waikiki Beach Resort and for posting a thoughtful review of your experience. We are delighted to know that you enjoyed your view and found value on the Waikiki Connection Fee. Your feedback on your experience with the timeshare associates will also be communicated to the rest of our team. Mahalo for your honest feedback. We look forward to welcoming you back to the resort on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Our trip to Hawaii

Posted Nov 13, 2017
Pros: How close you are to the beach
Cons: Food options were a little weak, we were here 2 years ago for our Honeymoon and felt that we had more options 2 years ago.
Location: Great location, you are in the center of the action.
It is a very nice hotel but a little misleading, we paid extra for an ocean view but it was only a partial view, my wife was pretty disappointed.
Comment from Hotel Management
Nov 15, 2017 by FOM, Hotel Management
Aloha Lenny, Thank you for being our loyal return guest at Outrigger Reef Waikiki Beach Resort. While we are pleased to hear that you enjoy the resort location, we are sorry about your dissatisfaction with the view and dining options. We are working on our new restaurant and appreciate our guest's honest comment for improvement. We look forward to welcoming you back to the resort on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Open Island Feel

Posted Nov 4, 2017
Pros: Loved the open air feel of this hotel. Friendly staff.
Location: Centrally located to pretty much everything.
Loved the open air feel of this hotel. Friendly staff.
Comment from Hotel Management
Nov 5, 2017 by FOM, Hotel Management
Aloha, Thank you for staying at Outrigger Reef Waikiki Beach Resort and for posting a review of your experience. We appreciate you taking the time to leave us your gracious comments and we are delighted to hear that you had a great experience at the resort. We look forward to welcoming you back to the resort in the future.
3 out of 5
by A verified traveler from San Francisco

Shoukd be better for a resort hotel & the money.

Posted Nov 3, 2017
The staff ran the gamut from really good to ok to terrible. Very inconsistent. The pool area could be better looking, terrible poolside service, if you get any. Male bartender had the worst attitude I've ever seen. Beach front area is very small and almost unusable. I wouldn't stay here again. I can get better resort value elsewhere. The pluses were an excellent Hawaiin royalty walking tour offered by the activities director., Sherwin. Friendly, good cleaning staff. Great room, but tiny balcony. I asked for a scissors to cut some tags off of clothing from the front desk. The woman said she'd see. I waited for a call back ten minutes, then called again to find out and they said "No, we won't bring one, because of safety reasons." She didn't offer any other solution, basically just too bad. I then tracked down a cleaning staff person actually two, who were very friendly and helpful. They had some. This is one example of the service running the gamut. The check in and concierge staff is rather curt, short and "do it yourself." Many not resort staff quality for what we're paying.
Comment from Hotel Management
Nov 5, 2017 by FOM, Hotel Management
Aloha Nancy, Thank you for choosing to stay at Outrigger Reef Waikiki Beach Resort. We appreciate you taking the time to leave us a thoughtful review. While we are glad to hear your commendation on Sherwin and the cultural activity, we apologize for the service you experienced with some of our hosts. We will be sure to share this with the team in order to make improvements. Mahalo for your feedback, and we hope to have the opportunity to welcome you back again to provide a much better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Close to beach, restraunts.

Posted Nov 3, 2017
Nice people, nice place to stay. Get ready to spend some money.
Comment from Hotel Management
Nov 3, 2017 by FOM, Hotel Management
Aloha Barry, Thank you for your 4 star rating of Outrigger Reef Waikiki Beach Resort and for sharing a review of your experience. We look forward to welcoming you back to the resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2017
Great location, comfortable stay, easy access to shops and dinning, overall a good experience.
Comment from Hotel Management
Nov 3, 2017 by FOM, Hotel Management
Aloha, We are delighted to hear that you enjoyed your experience at Outrigger Reef Waikiki Beach Resort. Thank you for your feedback and we look forward to welcoming you back. Mahalo Nui Loa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Excellent hotel on the beach

Posted Oct 31, 2017
Pros: The ocean view from the room and the large bathroom.
Cons: A small refrigerator and microwave would be nice.
Location: The location is excellent near shopping, luaus, and all that Waikiki has to offer.
The hotel is large, with a spacious lobby and pool/entertainment area. While the hotel is on the beach the pool area is separate. The $32 per day resort fee does not include beach chairs or umbrellas. The Starbucks is located near the lobby and processes many customers quickly and accurately - a comforting bit of normal routine in the midst of all the vacation chaos. Also there is no self parking and the valet parking costs $38 per day. This makes the added fees not included $70 per day. The staff are very friendly and helpful.
Comment from Hotel Management
Nov 3, 2017 by FOM, Hotel Management
Aloha Russ, Thank you for staying at Outrigger Reef Waikiki Beach Resort and for sharing your feedback about your experience. We are delighted to know that you had a wonderful stay. We look forward to welcoming you back to the resort on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always great

Posted Oct 28, 2017
Pros: Location
Cons: Beachfront having issues with erosion.
Location: Fort de russey, close to bus stops, can stroll to Ala Moana mall.
We have stayed at this property so many times. Always come back because of the location, staff and just brilliant service.
Comment from Hotel Management
Oct 31, 2017 by FOM, Hotel Management
Aloha, Thank you for staying at Outrigger Reef Waikiki Beach Resort and for sharing your feedback about your experience. We are delighted to know that you had a wonderful stay. We look forward to welcoming you back to the resort next time you are in Honolulu. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel next to Fort DeRussy Beach Park

Posted Oct 27, 2017
Pros: Close to the beach, restaurants and shops. Without the chaos of being too close to Kalakaua Avenue.
Cons: What happened with the pool table that used to be there? And on a rainy day... What about setting up a screen and playing Blue Hawaii with Elvis?
Location: Shops, restaurants and ABC are just around the corner. Busstops are not too far either.
Had a great 8 day stay at the hotel. Would definitely return. This was my 5th stay at his hotel. Although the beach in front of the hotel appears to be disappearing, right next to it is the beach of Fort DeRussy Beach Park. Plenty of space to find yourself a place on the sand. Also, next to the beach is a walkway from Outrigger Reef on the Beach to the Hilton.
Comment from Hotel Management
Nov 1, 2017 by FOM, Hotel Management
Aloha Mary, Thank you for being our loyal guest. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worth while. We look forward to welcoming you back to Outrigger Reef Waikiki Beach Resort. Mahalo Nui Loa!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ventura, CA

10 footsteps from beach

Posted Oct 27, 2017
Everyone is very nice and very acomadating my only thing I did not like was upgrading our view to ocean view and we had a small obstruction and very small view with as much as the upgrade was i expected something a bit better. We did vow renewal that was very beautiful..
Comment from Hotel Management
Oct 31, 2017 by FOM, Hotel Management
Aloha K, Congratulations on your vow renewal and thank you for sharing this experience with us. We are delighted to hear that you enjoyed your experience at Outrigger Reef Waikiki Beach Resort. We look forward to welcoming you back. Mahalo Nui Loa!