Ratings based on 4,228 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Perfect location

Posted Dec 15, 2017
Place is beautiful, right on the beach, easy walking to everything
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, Ca

Updated hotel on the beach.

Posted Dec 13, 2017
We enjoyed the friendly greeting and ease of the check-in process. Our room was very accomodating and comfortable and you can’t beat the views! We would recommend this hotel for any vacationing guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver,BC

Penthouse on the 18th Flr.

Posted Dec 12, 2017
Pros: The hotel reminds me of Hawaii in the 1980's wow.
Cons: Shorebird's restaurant should be brought back.
Location: Hotel is walking distance to Arancino's Italian bistro and lots of good shopping and the BeachWalk.
Had a lovely penthouse suite on the semi-private 18th floor. Classic view of Diamond Head, Waikiki, and the cityscape. Everything was iconic Waikiki.
Comment from Hotel Management
Dec 14, 2017 by FOM, Hotel Management
Aloha, Thank you for choosing to stay at Outrigger Reef Waikiki Beach Resort and for taking the time to leave us your comments. We are thrilled to hear that you enjoyed the resort atmosphere and our convenient, ocean front location. Thank you for your feedback on Shorebird. We are sad to see the owners retire and close the iconic restaurant but we are excited for our newly opened signature dining experience - The Reef Bar & Market Grill. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melfort

Great hotel on the beach.

Posted Dec 11, 2017
Ocean front club room on the beach with ocean and Diamond Head views. Central location to shopping and restaurants. Onsite restaurants were good and included nightly entertainment. Will definitely be returning!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Dec 10, 2017
Pros: Clean room with view.
Cons: Great place
Location: Close to bus, stores and restaurants close by. Right on the beach.
Always love staying at the Outrigger the room is clean, staff is helpful and close to the beac.
Comment from Hotel Management
Dec 10, 2017 by Front Office Manager, Hotel Management
Aloha, Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worth while. We look forward to welcoming you back to Outrigger Reef Waikiki Beach Resort. Mahalo Nui Loa!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Pros: Location.
Location: Close to shops, beach just out back, in the heart of Waikiki.
Have stayed at hotel before. In a good location. Resort fee a bit high considering what it covers. Having said that, wifi in room great.
Comment from Hotel Management
Dec 10, 2017 by Front Office Manager, Hotel Management
Aloha, Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worth while. We look forward to welcoming you back to Outrigger Reef Waikiki Beach Resort. Mahalo Nui Loa!
3 out of 5
by A verified traveler from St. Albert, AB

Inconsistent staff

Posted Dec 9, 2017
Great location, staff either treated us like gold or like trash. I would be nervous to recommend this hotel to a first time visitor to Waikiki because I couldn’t trust how rude the staff would be. Reef restaurant was over priced with rude staff. Rude desk staff were unhelpful finding us transportation to pearl harbour and judged us for missing the shuttle even though the sign said the provided shuttles throughout the day.
Comment from Hotel Management
Dec 11, 2017 by FOM, Hotel Management
Aloha Ashley, Thank you for choosing to stay at Outrigger Reef Waikiki Beach Resort. It is very disappointing to hear that we failed to create a memorable experience during your stay. I apologize for the inconsistent service that you received from our hosts. Your honest feedback will be share with the rest of our team for improvement. We hope that we can welcome you back at Outrigger Reef Waikiki Beach Resort and provide a much better experience in the future. Mahalo Nui Loa, Cecilia Derramas Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Pros: Friendly staff, especially our housekeeper and the very kind and helpful gentlemen at the pool.
Location: Great location and access to the beach.
Our stay out the Outrigger Reef was wonderful. The staff was so helpful and friendly. The only drawback of this hotel (and many others I am sure) is the high pressure sales pitch by staffr day after day to offer you vouchers for this and that in return for you to give a morning or afternoon to visit a high pressure sales pitch on a time share apartment. This is very concerning as many people haven't a clue what they are getting into with this.
5 out of 5
Recommended
for Everyone
by A verified traveler from hawaii

Friendly staff great position Outdated rooms

Posted Dec 3, 2017
Great staff Best location But cleanliness to the rooms was not done
Comment from Hotel Management
Dec 6, 2017 by FOM, Hotel Management
Aloha mary, We are pleased that you enjoyed your accommodations and our central ocean front location during your stay. We hope to welcome you back in the near future. Mahalo for choosing Outrigger Reef Waikiki Beach Resort.
3 out of 5
by A verified traveler from Australia

Disappointing

Posted Dec 2, 2017
Pros: Friendly helpful staff
Cons: room needs a makeover, felt like a 2 star room. Bed was uncomfortable, edges of wallpaper peeling, small
Location: Beach is literally a reef, too many rocks to actually swim comfortably there without cutting your fingers or feet
Staff were very friendly and helpful, but Expedia had this hotel as a 4 star and we found the following: The room really outdated, edges of wallpaper peeling Bed was uncomfortable Shower is in the bathtub with a shower curtain The beach directly out the back is literally a reef. If you try to swim there, you risk cutting your fingers of feet on the rocks I hope this helps others, we feel as if the room was actually more of a 2.5 star. The rest of the hotel is very nice as expected
Comment from Hotel Management
Dec 5, 2017 by Front Office, Hotel Management
Thank you for taking the time to share your experience staying at the Outrigger Reef Waikiki Beach Resort. Please accept my sincere apology for any inconvenience. We are taking the necessary steps to prevent similar situations. Thank you once again for taking the time to write this review. We look forward to welcome you back to the shores of Waikiki. Aloha