Ratings based on 3,598 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Queens, NY
Nice hotel close to the beach & restaurantsPosted Dec 15, 2017
Great first Hawaiian experience in Waikiki. Location of Sheraton Waikiki Hotel was convenient to many restaurants and stores. The hotel has its own pools, beach, shopping stores and mini-market. The hotel staff was exceptional, courteous and helpful especially with arranging airport transportation.
for Everyoneby A verified traveler from Port Coquitlam
Great location to beach, restaurants, walkingPosted Dec 10, 2017
Great location and quick access to restaurants and shops. We rented a vehicle and this location was easy to come and go. We had an ocean front view and a crib in our room for our toddler. My parents were in the other room so we had rooms side-by-side with a door to make things easier. Great customer service. The staff were so friendly and accommodating. Definitely a busier hotel as the lobby was always busy but the elevators came quick and lots of space at the pools and beach so it didn't affect the stay. Only thing I wished the rooms had were microwaves. We had lots of leftovers from eating out at restaurants.
for Everyoneby A verified traveler from DC
Our favorite place to stay in WaikikiPosted Dec 10, 2017
Location: In the heart of Waikiki, and plenty of things to do
We love this place and stay here every time we go to Honolulu. The staff is very friendly, the location is excellent, and the views from the room are iconic.
for Everyoneby A verified traveler from Atascadero, CA
Great hotel next to Waikiki Beach.Posted Dec 9, 2017
Pros: Great staff, great location, wonderful pools.
Cons: Pillows were way too soft. Turned down the music.
Location: Located right on Waikiki beach. Easy walk to many shops.
We had a wonderful time. The staff was great and the facilities were awesome. The rooms were okay. We had an ocean view room on the 22nd floor which also overlooked the infinity pool.
for Everyoneby A verified traveler from AZ
Posted Dec 7, 2017
Great location and view. Enjoyed view of Diamond Head
for Everyoneby A verified traveler
Great location but a bit too busy and noisyPosted Dec 5, 2017
At a great location, but too busy and crowded, quite noisy especially on weekends' nights.
for Everyoneby A verified traveler from Casper, Wyoming
Close to the Beach and DowntownPosted Dec 3, 2017
We really enjoyed our stay here. The hotel is really busy with many tourists constantly walking through, but it is just so close to everything! The bathrooms are on the small side and could use an update, but the shower pressure was great and the beds were comfortable. The staff are all so friendly and the convenient location is hard to beat. I would definitely stay here again.
for Everyoneby A verified traveler from Seattle, WA
Great hotel. Loved the infinity pool.Posted Dec 3, 2017
We really enjoyed our 4 night stay at the Sheraton Waikiki. It was the perfect location and the adult only infinity pool was amazing! The hotel was very nice and very clean. The staff was super friendly and helpful. We checked out at 11am but our flight wasn’t until 10 pm. They held our bags, let us use the pool and even booked us a “hospitality room” so we could shower and changed before our flight. Our 1 complaint would be the pillows in the room. They were really uncomfortable. Otherwise we definitely stay here again!
by A verified traveler
Posted Nov 26, 2017
Hotel uis much more dated than shown on the pictures
for Everyoneby A verified traveler from Vancouver Island
One of the best on Waikiki BeachPosted Nov 25, 2017
Pros: infinity pool
Cons: housecoats in room
Location: resort had events all day and great music
I had ocean front room. View was excellent. Room was comfortable but expected house coats Front Desk staff excellent House-keeping staff excellent Facilities excellent Disappointment. Booked this hotel for my 22 year old niece because of infinity pool. The staff in pool area were awful. The staff told us to get out of the pool, making a scene in front of everybody because "we were not registered." After my niece had a surfing lesson we went to pour some water for her on The Edge bar and the bartender, with clenched teeth grabbed the plastic cup right out her hand and said she must use the other plastic cup beside it which was an inch shorter. We then went to Hawaiian Hilton Village and had 100% customer service