Ratings based on 2,728 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

My Experience

Posted Aug 4, 2017
I only have one negative comment but the failure of the hotel staff occurred on three separate occasions. #1 - Prior to my arrival, I contacted the front desk and advised them that this my honeymoon and asked if they do a little something for Honeymooners. I was told that a special gift would be placed in our room prior to arrival. When we entered the room, nothing was there. #2 - My wife and I also happened to be there for her birthday. I went down to the concierge to inquire about various restaurants to celebrate her birthday. At that time, I also mentioned the honeymoon gift we did not get. I was advised she will look into this. I did get a voicemail Co firming the birthday dinner reservation and was told the dining staff was made aware if the gift and it would be there that night. Guess what... nothing! #3 - I called the next day to inquire again. The conceriege Manning the desk apologized for this oversight and would send it up right away. Again, we received nothing. We had a great trip but it would have been nice if the hotel staff could have accommodated this little request or just tell me we don't do that. Having asked three times makes me feel a bit awkward.
Comment from Hotel Management
Aug 6, 2017 by Akiko T., Hotel Management
Aloha John, Thank you very much for staying at Trump Waikiki as you celebrated your honeymoon and your wife's birthday. What an honor on our part, yet we are extremely sorry to learn that we failed to commemorate these special events, although you had kindly informed us on three separate occasions including prior to your arrival. I am at a loss in what to say, except that on behalf of the team, I extend our utmost apology. I can only imagine your disappointment and disbelief, for I am sure you were counting on us. We are also sorry to have made you feel awkward as a result. We know the clock cannot be reversed; however, we will ensure your valid concerns are properly addressed and investigated so that we may retrain and never make the same mistake again. Thank you very much for bringing this matter to our attention. We sincerely hope we can somehow convince you for a return stay so that we may make up for this most recent stay. Please allow us to ask to keep us posted. Warmest aloha, Akiko Tsuji/ Executive Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nicest Hotel Ever!!

Posted Aug 1, 2017
Hotel was top notch and I'm very hard person to impress. Was the nicest hotel I've ever stayed in by far. Staff was super nice and friendly they even gave us a late check out time as well. We would recommend to anyone to stay here. The only issue I saw was the carpet in the room needed to be cleaned in a spot or two but this was very minor. Overall would stay here again and again. Stayed 5 days for honeymoon.
Comment from Hotel Management
Aug 2, 2017 by Bianca M. , Hotel Management
Aloha! Thank you for providing us with your feedback and review of our property! We are absolutely delighted and thrilled to learn that you honeymoon with us was pleasant, and that you enjoyed our friendly and accommodating staff, residential-style rooms and exemplary service. We are very honored by your kind words and we hope to have the pleasure of welcoming you back again soon. Warmest aloha, Bianca Mordasini, Director of PR & Digital Marketing
4 out of 5
by A verified traveler from palo alto, ca

no shower door and ground get wet

Posted Jul 31, 2017
Pros: location is convenience
Cons: bath room too small
Location: ok
just avg, not so exciting about it no more
Comment from Hotel Management
Jul 31, 2017 by Bianca M. , Hotel Management
Aloha miao! Thank you for providing us with your feedback and review of our property. We are incredibly delighted to see that you, overall, had a nice time with us, enjoying our great location and other amenities. We very much appreciate your comments and we hope to have the pleasure of welcoming you back again soon. Warmest aloha and mahalo! Bianca Mordasini, Director of PR and Digital Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2017
Very nice hotel - clean room, friendly staff, close to the beach and restaurants One drawback - tiny swimming pool
Comment from Hotel Management
Jul 29, 2017 by Bianca M. , Hotel Management
Aloha! Thank you very much for providing us with your feedback and review of our hotel. We are absolutely delighted to see that you experienced a pleasant stay with us, enjoying our friendly and welcoming staff, great location to the beach and shopping, clean rooms, as well as our amenities. We very much appreciate your feedback and look forward to welcoming you back again in the future. Warmest aloha & mahalo! Bianca Mordasini, Director of PR and Digital Marketing
5 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

Special Attention to Details

Posted Jul 22, 2017
Pros: The hotel is very clean and close to good shopping and the beach . All the special tours we arranged met us either at the hotel at a location near by
Location: See above
The best hotel stay ever began when we arrived and were met at check-in with a cold bottle of water and chilled washcloth. Later when we asked for towels for the beach we were given the towels in a nice carrying tote bag with water and fruit for each of us in addition to the towels. We had a room with a great view of the ocean in a partial view room. We had our 18 year old granddaughter with us and so had a sofa bed in the room. Every afternoon they came to take down the sofa bed and it was put back into a sofa in the day---never had to ask, it just happened. Upon check out we found we needed assistance to meet the noon checkout and the staff went beyond our expectations to accommodate our need. Most attentive hotel experience ever with staff that always were exceeding expectations in a pleasant way.
Comment from Hotel Management
Jul 24, 2017 by Bianca M. , Hotel Management
Aloha L.A., Thank you for providing us with your feedback and review of our property. We are absolutely delighted to learn that your stay with us was pleasant, and that you enjoyed our close proximity to shopping, the beach and more, as well as our family-friendly accommodations, well-appointed rooms, attentive staff, excellent service and more. We very much appreciate your comments and we hope to have the pleasure of welcoming you back in the future. Warmest mahalo & aloha! Bianca Mordasini, Director of PR and Digital Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service.

Posted Jul 13, 2017
Pros: Great Service
Cons: Beds are low to the ground, could be raised to normal bed height.
Location: Lots of shopping and near the beach.
Excellent service all around. Great staff and convenient location to Waikiki beach restaurants and shopping.
Comment from Hotel Management
Jul 13, 2017 by Bianca M. , Hotel Management
Aloha! A big "mahalo" and thank you for providing us with your feedback and review. We're delighted to see that you had a great stay with us, enjoying our excellent service, great location to the beach and shopping, as well as our hotel amenities. We very much appreciate your insights and hope to have the pleasure of welcoming you back again soon. Warmest aloha & mahalo! Bianca Mordasini, Director of PR and Digital Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great view

Posted Jul 11, 2017
Pros: They staff was warm and friendly and knew how to treat their guests. They made you feel important even though you are just an ordinary person.
Cons: Mattress was too hard but tolerable.
Location: Downtown Waikiki. Great shopping and the beach close by was great and clean.
Everyone was so warm and accomidating and called you by name. No request was too small and they took care of all my requests. The view from my balcony was fantastic and beautiful.
Comment from Hotel Management
Jul 13, 2017 by Bianca M. , Hotel Management
Aloha Melodie! Thank you for providing us with your feedback and review! We're delighted to see that you enjoyed a fantastic stay with us, especially relating to our hotel's great location, friendly and accommodating staff associates, fantastic views and hotel amenities. We very much appreciate your feedback and look forward to welcoming you back again soon! Warmest aloha & mahalo! Bianca Mordasini, Director of PR and Digital Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Everything was exceptional

Posted Jul 9, 2017
We had a wonderful stay at the hotel-the staff, the accommodations, location, everything was perfect. Highly recommend!
Comment from Hotel Management
Jul 13, 2017 by Bianca M. , Hotel Management
Aloha Mary! Thank you for providing us with your feedback and review of our property. We are thrilled to learn that you enjoyed a fabulous stay with us, especially regarding our convenient location, friendly hotel staff, well-appointed guest rooms, amenities and more! We certainly hope to have the pleasure of welcoming you back again soon. Warmest aloha and mahalo, Bianca Mordasini, Director of PR and Digital Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Room 1019 has gorgeous ocean view & nice balcony

Posted Jul 9, 2017
Pros: The size of our 2 bedroom suite with living room and how close it is to everything.
Cons: Wifi is kind of slow. Flooring could be upgraded to wood floors. More dining options and more affordable dining options would have been nice.
Location: Everything you would like. Ft DeRussy is next door, beach is a block away, all types of shopping are within walking distance.
staff was friendly and quick to any issue we might have had. Hot water in master shower was hard to regulate. Our 2 bedroom suite had a washer and dryer and this was a huge benefit. Full kitchen with all equipment was great. One block off the beach was nice. Room 1019 had super views of ocean and we watched the Friday night Fireworks show from our balcony.
Comment from Hotel Management
Jul 13, 2017 by Bianca M. , Hotel Management
Aloha Russell, Thank you for providing your feedback and review on our property! We are delighted to learn that you had a fabulous stay with us, enjoying the residential-style accommodations, great location, wonderful views, fully-equipped kitchen and friendly staff. We also thank you for your notes regarding the wifi and dining options - which will be relayed to our executive management team. Regardless, we very much appreciate your feedback and hope to have the pleasure of welcoming you back again soon. Warmest aloha & mahalo! Bianca Mordasini, Director of PR and Digital Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

One week.

Posted Jul 6, 2017
Could find nothing to improve. Second stay here. 100% location, superb service.
Comment from Hotel Management
Jul 6, 2017 by Bianca M. , Hotel Management
Aloha! Thank you for providing us with your feedback and review. As a valued repeat guest, we are delighted to learn that you experienced a wonderful time with us, enjoying our location, excellent service and more! We very much appreciate your comments and hope to have the pleasure of welcoming you back to our hotel again soon. Warmest aloha & mahalo! Bianca Mordasini, Director of PR and Digital Marketing