Ratings based on 2,216 Verified Reviews

3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo, BC

Good hotel within walking distance to beaches.

Posted Oct 15, 2017
Pros: All of it
Location: Beaches, high and low end shopping galore
Great location with clean and comfortable rooms. The staff are very helpful.
Comment from Hotel Management
Oct 17, 2017 by Guest Relations, Hotel Management
Aloha Robin! So glad to know that you enjoyed your stay with us in Waikiki and that you took full advantage of our property's central location! We hope to have you back again soon! Mahalo nui loa
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Great experience!

Posted Oct 14, 2017
Pros-location, clean, excellent staff, comfortable bed, nice floor in bathroom, 18th fl no street noise, nice pool area, beautiful lobby, no bugs. Cons-thin walls, small shower, small balcony, thought hotel was ON beach. Would defiantly stay again!
Comment from Hotel Management
Oct 17, 2017 by Guest Relations, Hotel Management
Aloha April, We appreciate your feedback and review! Looking forward to having you back again next time you are in Waikiki! Sincerely, Guest Relations Waikiki Resort Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Great stay great value

Posted Oct 13, 2017
We arrived early and the room wasn't ready so the front desk attendant Conner gave us a wealth of places to go of where one we ended up going. He called when the room was ready, before actual check in, and it started off great. The room had a view of diamond head and with the balcony door open in the evening we had the most wonderful swooning jazz music wofting up. The beach is close the room is clean and the bed was comfy. There is construction everywhere but the people were so friendly all was wonderful. Highly recommend and will stay again. Mahalo.
Comment from Hotel Management
Oct 13, 2017 by Guest Relations, Hotel Management
Aloha Joe, Thank you for the incredible review! We are so glad to know that you had an exceptional experience with us and we hope that you will join us again soon! Mahalo nui loa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Close to Waikiki beach and all the activities.

Posted Oct 7, 2017
It is a cost effective hotel in this area that is very conveniently located.
Comment from Hotel Management
Oct 11, 2017 by Guest Relations, Hotel Management
Aloha Sam, Thank you for your comments! We are glad to know that you found our property to be priced just right and we look forward to having you back again soon! Mahalo nui loa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great location , close to the beach and shoping .

Posted Oct 5, 2017
Pros: Very clean and quite , helpful staff.
Cons: Would have loved Gym facilities.
Location: Good location , close to the beach and facilities.
Pleasant stay , quite room , very clean , quick efficient staff . Close to all amenities. Enjoyed the pool area . Would have loved Gym facilities.
Comment from Hotel Management
Oct 11, 2017 by Guest Relations, Hotel Management
Aloha Wendy, We sincerely appreciate your feedback on your recent stay at the Courtyard by Marriott Waikiki Beach! We are glad to know that you enjoyed your stay with us and we hope that you will join us again soon! Sincerely, Guest Relations Waikiki Resort Hotel
2 out of 5
by A verified traveler from seattle

Nice staff, good location,but....

Posted Oct 2, 2017
Pros: Location ,hotel staff.
Cons: Rooms need to be renovated.
Very old rooms....old paint, shower wasn't working well, mold... next time will stay in different hotel.
Comment from Hotel Management
Oct 3, 2017 by Guest Relations, Hotel Management
Aloha Vicky, Thank you for your review and comments. Please stay in touch to learn about some exciting room refreshes coming to our property soon! Sincerely, Guest Relations Waikiki Resort Hotel
2 out of 5
by A verified traveler from sydneh

Construction next door

Posted Oct 1, 2017
The hotel itself is fine, what's not on the brochure is that next door is a construction site, peak working hours seem to be 2am to 5am so not a nights sleep all week. Call and ask them if it's done before you book. Else, stay somewhere else
Comment from Hotel Management
Oct 3, 2017 by Guest Relations, Hotel Management
Aloha Nathan, Thank you for your comments. We are sorry to hear that our neighbor's construction disturbed your stay with us. We hope that you enjoyed your time in Waikiki. Sincerely, Guest Relations Waikiki Resort Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good location. Close to beach and shopping

Posted Sep 24, 2017
Pros: Comfortable and clean.
Location: Great shopping and close to all the buses that pick up for tours.
Had a great stay and with the location found that we could walk to shops and beach within minutes. Clean and comfortable beds . Great staff. I would stay their again.
Comment from Hotel Management
Sep 27, 2017 by Guest Relations, Hotel Management
Aloha Roz, We are so glad to know that you enjoyed your stay with us and that you took full advantage of our property's central location in the heart of Waikiki! We hope to have you back again soon! Sincerely, Guest Relations Waikiki Resort Hotel
2 out of 5
by A verified traveler from california

Posted Sep 24, 2017
Could of been better they had construction across the hotel from another hotel building , from 8 and to 5pm . Going on during our stay so it was hard to sleep in and relax without hearing the construction. we could not sit in the patio or open the patio door with out hearing the construction noise. We tried to play the DVD player to watch a movie and there was no connection did not work . So I looked behind the DVD player and there was no wire plug hdmi or jack connections to tv . I complained to front desk about it but it was my last day so I Did want to watch a DVD movie anymore . Other than those two issues the stay was okay It's to bad they had construction going on during our stay what have been a better enjoyable stay during my vacation time .
Comment from Hotel Management
Sep 27, 2017 by Guest Relations, Hotel Management
Aloha Steveo, We sincerely apologize for our neighbor's noise with the current construction project going on. We hope that you enjoyed your time in Waikiki. Sincerely, Guest Relations Waikiki Resort Hotel
3 out of 5
by A verified traveler

Not friendly but close to beach

Posted Sep 21, 2017
Pros: Clean
Cons: Friendly staff
Location: Eating and expensive shopping
Room was nothing to get excited about. The tv was small! The hotel was ok ...nothing outstanding....employees did not make you feel like they were glad you were staying there.
Comment from Hotel Management
Sep 25, 2017 by Guest Relations, Hotel Management
Aloha and thank you for your comments. We are sorry to hear that you did not have an exceptional experience with us. Please be sure that we will be using these comments to improve our overall guest experience. Sincerely, Guest Relations Waikiki Resort Hotel