Ratings based on 1,421 Verified Reviews

3.4 out of 5
72% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta, Canada

No Wifi, but close to stores etc.

Posted Nov 23, 2017
Pros: Clean
Cons: Put Internet in each room. IE: Ethernet Cable or at least have wifi.
Location: It is close to shops, restaurants etc
My main gripe is that there is no internet in the rooms as advertised. I was told they were going to be doing renovations, but they could have put a router in the courtyard or a booster. The hotel is within walking distance of many stores and shops.
2 out of 5
Recommended
for Everyone
by A verified traveler

Cheap hotel close to the intnational market

Posted Nov 19, 2017
I was travelling with my doddlers one 3 yrs old and one 1yr old as soon as we got there they checked us in early around 1pm coz they know we were tired travelling all the way from Canada the other told me there is no parking but the other one told me to double park. That was nice.. I told them to clean up my room but they didn't however they changed my towels but did not even clean up the garbage. No internet inside the room!!! You have to stay in the pool area so you can get the WiFi coverage. But so far it was ok coz the staff are friendly and the people are nice and the pool area is good place for kids to swim
4 out of 5
Recommended
for Everyone
by A verified traveler from Tasmania

Great location

Posted Nov 8, 2017
Pros: Location
Cons: Wi-fi in rooms, and ceiling repair
Location: Beach, shops and dining
Great location, friendly staff and comfortable room. The ceiling leaked during heavy rain periods, so suggest dry season only!
Comment from Hotel Management
Nov 15, 2017 by lendyma, Hotel Management
Aloha Jukell, thank you for your posting on Expedia. I am glad to hear that you enjoyed our convenience location, friendly staff, comfortable room. We will put your suggestions to our renovation plan. When you come back again, you will enjoy our new product. mahalo Lendy Ma, general manager
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Lovely small hotel

Posted Nov 7, 2017
Staff here are excellent they have a wealth of local knowledge. My room opened up onto the pool area which was ideal for myself and young daughter as no taking the lift to get to the pool. The locality was also very good and close to so many of the locations, actually a 12 minute walk to the Waikiki beach. In all we loved it and would visit again.
3 out of 5
Recommended
for Families
by A verified traveler from Nagoya

If you think about PRICE and LOCATION, it's good!

Posted Nov 2, 2017
Pros: Very convenient, close to supermarket, shopping area, beach and bus stop. Not noisy at the swimming pool. I was able to cook a bit in the kitchen.
Cons: The building is pretty old so shower or bent could be improved. Insullation of the wall could be improved because i could he next door.
Location: Vietnam Pho noodle, Supermarket, Subway, Ross(department store), ABC market, Coffee shop, Bar.
I stayed 5 nights with my 4-year-old daughter. Good price, friendly stuff, close to supermarket, bus stop, and only two blocks from main street. We wanted to go out and enjoy Honolulu so it was perfect choice. We got food at supermarket and cooked twice at the hotel.
Comment from Hotel Management
Nov 13, 2017 by lendyma, Hotel Management
Aloha Sasha, Mahalo for posting your comments on Expedia. I am delighted to hear that you liked our convenience location, swimming pool, kitchenette and our friendly staff. Yes, our building is old, we will have renovation next year. When you come back again, you will enjoy our new product. Mahalo Lendy Ma, general manager
2 out of 5
by A verified traveler from Toronto

Extremely bare bones and basic.

Posted Oct 30, 2017
Pros: Location
Cons: Cleanliness, needs major updating, appliances need to be maintained better.
We knew we were in for a 2-star hotel experience, so we weren't expecting much from this hotel at all. We read the reviews and pretty much everything everyone else said was on point. All this hotel has going for it is location - amazing location that's less than a 5 mins walk to the beach, restaurants, and shops. Other than that... Our room smelled like formaldehyde the minute we walked in. Carpet was so dirty and had chip crumbs on it which meant they likely hadn't vacuumed before we arrived. Outlets were falling off their hinges and I was scared that the stove (more like hotplate) was going to catch fire so didn't bother using it. Appliances were rackety, wobbly and old. Washroom looked very old with chips in the wall, chips on tiles on the floor, and stains on the ceiling. The bed however was super comfortable, but would rather not think of whether the sheets were clean or not. The pool area looked nice, but I didn't feel comfortable using it as there were some sketchy people (I had a few dog whistles from some scruffly looking men without shoes sitting in the entry way and one lady asking for change) always lingering around the pool, and the lobby/front entrance which the pool is clearly visible from. Not sure if they were actual guests at the hotel but made it uncomfortable everytime we entered. We lasted 2 of the 4 nights we had planned to stay there, didn't care about not getting refunded for the other 2 nights because we just wanted to get out ASAP.
2 out of 5
by A verified traveler from Sydney Australia

OK STAY

Posted Oct 30, 2017
Pros: location
Cons: everything
hotel is in a good location with an easy walk to Waikiki and shops. The staff were very nice but the cleanliness of the bathrooms and kitchenette areas in the rooms should be looked at, lots of scum around the taps, sticky floors, paint peeling off the shower roof. The hotel definitely needs a makeover. Smoking should be banned throughout the hotel. We had cigarette smoke coming into our room from the next balcony and up from the pool area. Hall carpets need replacing. Only free wifi in reception area. You pay for this in the resort fee so should be available in your room. Would not stay again at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location. Staff very friendly and helpf

Posted Oct 29, 2017
Pros: Staff
Cons: Could be newer but has character
Location: Great market eatery. Close to shopping
We only spent one night but had stayed a few years back. Is not a five star but it is clean and staff is friendly Close to shopping and downtown area. Nice clean pool on lication
Comment from Hotel Management
Nov 15, 2017 by lendy ma, Hotel Management
Aloha, thank you for posting the reviews on Expedia. Wow! you are the repeat guest. I am glad to hear that you complimented on our staff, I will acknowledge their efforts in providing good services to our valued guests. I am pleased to hear that you liked our convenience location and our pool. Thank you for choosing White Sands for your hospitality needs. Mahalo Lendy ma, general manager
2 out of 5
by A verified traveler

Could be better

Posted Oct 20, 2017
Extra hotel property fee Barely any parking spots. 25$/night parking feeif your lucky to get one Close to the beach Directly downtown
3 out of 5
by A verified traveler from Modesto, CA

Run down hotel, great location and staff

Posted Oct 19, 2017
Pros: The staff is first rate! Professional, kind, knowledgeable. Hotel is clean.
Cons: We were told a remodel is in being finalized.
Location: One block from Duke's Alley. Two blocks from the Food Pantry store. Near the center of Waikiki.
Hotel is extremely run down. Air conditioner had to be replaced, lamp shorted out during our stay.
Comment from Hotel Management
Nov 23, 2017 by lendyma, Hotel Management
Aloha Donna, thank you for posting your comments on Expedia. I am so sorry that you got the wrong info - hotel is being remodel. We are going to renovate next year. When you come back again, you will enjoy our new product. Mahalo Lendy ma, general manager