Ratings based on 1,196 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Beautiful resort with a wonderful beach

Posted Sep 21, 2017
Location: Monkypod Kitchen was fun and their drinks (try their signature Mai Tai) and food was fantastic.
Fairmont Kea Lani is a beautiful resort with the best staff. They were very attentive and remembered little details from a short conversation during my check-in. Try out the Mixology class - super fun and delicious! The beach was a dream with great amenities readily available. The room was fantastic with unbelievable views. Also, their car service was very handy when going out for dinner and drinks to a nearby restaurant. Definitely want to return and spend longer than just two nights.
Comment from Hotel Management
Sep 22, 2017 by Fairmont Kea Lani, Hotel Management
Aloha Naomi, and thank you for your terrific review. It's wonderful to read that you enjoyed your spacious suite with excellent views, the beautiful Polo Beach, the complimentary shuttle service to/from restaurants and especially the Mixology class every Monday. We're very proud that our staff's friendly service added to your enjoyable experience. We look forward to welcoming you back again very soon, hopefully for longer next time! Warmest aloha, April storey
5 out of 5
Recommended
for Everyone
by A verified traveler

Beach front hotel

Posted Sep 21, 2017
Pros: Service
Cons: Drinks
Beautiful property and amazing service. We enjoyed our family vacation and this property has activities for all ages. I love the amenities the hotel offers at no cost for example, coffee is available in the morning at a certain time window, 2 sets of snorkel gear free rental for an hour and first come first serve beach umbrellas. The one disappointment is the drinks. You spend $14+ for a specialty drink you would assume it is made correctly and a generous amount of alcohol is added. We definitely will come back to this property.
Comment from Hotel Management
Sep 22, 2017 by Fairmont Kea Lani, Hotel Management
Aloha! Thank you for sharing your experience with us. We're delighted your family enjoyed the many resort activities, amenities as well as our staff's outstanding service We take great pride in the high quality and unique ingredients of our signature cocktails and can assure you that your comments will be addressed. Mahalo for your review and we look forward to your next visit. Warmest aloha, April Storey
5 out of 5
Recommended
for Everyone
by A verified traveler from Del Mar, CA

Posted Sep 19, 2017
It was our first time in Maui and so glad we stayed at the Kea Lani. We had such a positive experience with all the hotel staff. Everyone was super friendly and helpful. The property is well maintained with tropical plants/flowers and 3 pools. There were ample guest parking not far away from the lobby. The closest public beaches are Makena Big Beach (great for body boarding) and Little Beach (nude beach). Maui, I will be back soon and will stay at the Fairmont again! Aloha
Comment from Hotel Management
Sep 21, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for choosing the Fairmont Kea Lani for your first vacation to Maui! I'm so happy that your stay was so memorable and that you especially enjoyed our staff's friendly service. It will be our pleasure to welcome you back again on next visit to Maui. Warmest aloha, April Storey
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Sep 19, 2017
Excellent hotel in every aspect. My only complaint would be too many people are in and out of your room. I spent some time in the room and there was an unnessesary about of hotel staff coming in several times a day. Other then that a perfect stay.
Comment from Hotel Management
Sep 21, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for your five out of five review. I'm extremely pleased to hear that you enjoyed a perfect stay with us. Please be assured our staff only enter suites for deliveries and/or housekeeping servicing, so I appreciate you bringing this to our attention and I will look into this. We look forward to welcoming you back in the future! Warmest aloha, April Storey
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent and beautiful hotel!

Posted Sep 15, 2017
Excellent hotel! I would highly recommend it to my family and friends! The staff was so professional and friendly! The hotel was breathtaking and the amenities! Wow! Truly impressed.
Comment from Hotel Management
Sep 15, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for your terrific review! It gives me great pleasure to read you had an amazing stay and enjoyed the beauty of the resort along with all the great amenities. We work hard to provide exceptional and memorable experiences, so we are proud to learn that we succeeded with you. I will be sure to share your comments with the team. We look forward to your return. Warmest aloha, April Storey
5 out of 5
Recommended
for Couples
by A verified traveler from Georgia

Beautiful hotel, housekeeping not so

Posted Sep 15, 2017
Pros: Friendly staff
Cons: Knowing when room is to be serviced
Great hotel, excellent facilities, staff extremely friendly especially Donny at the beach. However, housekeeping was erratic to say the least. Not the standard, but the sporadic timing. Somedays the room was serviced by midday, other times it was not until well after 3pm, which was not good if you wanted to relax and get ready for the evening. On these late days they were then round for the turn down service just after 5pm????
Comment from Hotel Management
Sep 15, 2017 by Fairmont Kea Lani, Hotel Management
Aloha Roy. Thank you for your excellent review and sharing how you enjoyed the beauty of the resort and the excellent service by our staff, especially from Donny. However, I'm very sorry to read the service from our housekeeping staff fell short. I will absolutely communicate your feedback to our Housekeeping Manager for action and follow-up. We value your comments and look forward to welcoming you back in the future. Warmest aloha, April Storey
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Our wonderful experience started with a ocean view room upgrade at a reduced cost. This room was amazing and the resort was absolutely beautiful. Nicks fish market was just ok but the resort was incredible. We will return for sure. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu Hawaii

anniversary vacay

Posted Sep 13, 2017
Pros: Loved the Staff and the beauty of the property
Cons: Finding a way to control the birds at the restaurants.
Location: Very relaxing location with shops at Wailea close by. Drive to Lahaina and Kihei is not bad.
The hotel was very impressive. Nice facilities and can't say enough about how terrific your staff is. Many restaurants and pools. I do wish there were more shops to visit in the hotel. Although the rooms were clean, our room was not made up when we got back to relax at 2pm so we decided not to have the room cleaned that day as we wanted to rest. The breakfast buffet was ok but for that price i thought there should have been a carving station. The birds are out of control.
Comment from Hotel Management
Sep 14, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for your 5 star review. It’s wonderful to learn that your overall experience was pleasant and that our staff’s friendly, warm service, added to your vacation. We’re very sorry for your experience with the housekeeping service. Also, we do realize that the birds at breakfast are a nuisance and apologize for the inconvenience. Thank you again for your honest feedback and we hope to welcome you back again soon! Best wishes and mahalo. April Storey
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Great hotel with a view and excellent service. Lot of things you can do to keep yourself indulged.
Comment from Hotel Management
Sep 12, 2017 by Fairmont Kea Lani, Hotel Management
Aloha Robin! Wow, thank you for providing us with your very kind review! We are absolutely delighted to learn that you enjoyed a pleasant stay with us, enjoying wonderful service by our team, as well as the beautiful views and amenities. We hope to welcome you back to our property again soon! Best wishes, April Storey
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Great hotel

Posted Sep 10, 2017
Beautiful views ocean and mountains, great buffet
Comment from Hotel Management
Sep 12, 2017 by Fairmont Kea Lani, Hotel Management
Aloha and thank you for your wonderful review, bertha. I'm thrilled that you had a lovely stay and enjoyed the beautiful views and buffet breakfast at the Kea Lani Restaurant. Mahalo for your comments - we hope to welcome you back in the future. Warmest aloha, April Storey