Ratings based on 261 Verified Reviews

4.2 out of 5
87% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice condos. Real home feeling

Posted Oct 7, 2017
The staff was friendly and the beds were comfortable. Night security guard at front gates every night. Close to shops. Close to kehei. Close to the beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jacinto, CA

Peaceful stay and helpful staff.

Posted Oct 5, 2017
Stayed for 6 nights. The room was clean and comfortable and spacious. Good value! The pool area was very nice and the grounds were very well kept. This was our 3rd time staying here and we will again! Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle-Bremerton WA

Great Time

Posted Aug 25, 2017
Pros: Quiet, spacious, Clean. Convenient Friendly staff
Location: Walking. beach, snorkeling, swimming , shopping. Golf
This was our 25th Wedding Anniversary. We had a GREAT TIME and want to come back and do it again. A week went by so fast. Might have to book for longer next time.
Comment from Hotel Management
Aug 25, 2017 by Palms at Wailea Maui by Outrigger, Hotel Management
Aloha Toni, we are so pleased you enjoyed your stay and hope to welcome you back very soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Columbus Ohio

Spacious condo in good location

Posted Aug 7, 2017
Pros: Spacious LR, DR, lanai & balcony with great view; modern kitchen & laundry appliances; nice pool. On-site concierge. Reserved parking space.
Cons: None
Location: Easy access to Wailea & Kihei restaurants, stores & beaches.
We picked this location to be near friends who were staying in an upscale hotel. The balcony and lanai faced west and afforded a great view of North Maui as well as Lanai and Kaho'olawe islands, plus beautiful sunsets. We were on the go a lot, and our unit had easy access to the main artery road leading to Lahaina, Haleakala and the airport. We use the convenient on-site concierge to book zip-lining and a luau.
Comment from Hotel Management
Aug 8, 2017 by Palms at Wailea Maui by Outrigger, Hotel Management
Aloha Robert, We're so glad you enjoyed your stay and hope to welcome you back very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Love this place!!

Posted Aug 7, 2017
We absolutely loved it here!! It's not a hotel technically, so if that's they style you're looking for, search elsewhere. These are condo/apartment homes! We got a one bedroom suite w/ an ocean view and it was worth every penny! We had a huge patio w/ tanning chairs, a patio table and chair set, a gas grill and it even had an outdoor bar that opened up to the kitchen! It had large beautiful tile all throughout, granite countertops in the kitchen and bathrooms! The master bath had a mosaic tile floor w/turtles in the shower and a lovely bamboo etched glass door. There were board games, boogie boards, an air mattress, and even car seats to use in the closet! We also learned that each place is different (because they're individually owned condos) we had some friends in 3 other rooms and they were all amazing! I would definitely stay here again!
Comment from Hotel Management
Aug 8, 2017 by Palms at Wailea Maui by Outrigger, Hotel Management
Aloha Wendy, we are so glad you enjoyed your stay. Please come back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great place in beautiful Wailea

Posted Jul 11, 2017
Thoroughly enjoyed our stay at The Palms, great location. Condo perfect layout great size for a family of 4 with teenage children. Would be 5 star all round but condo kitchen appliances required an upgrade.
Comment from Hotel Management
Aug 8, 2017 by Palms at Wailea Maui by Outrigger, Hotel Management
Aloha Phil, thank you for your feedback. We are so pleased you enjoyed your stay and hope to welcome you back again.
1 out of 5
by A verified traveler from Bay Area, California

worst experience ever

Posted Jul 5, 2017
Pros: Location
Cons: A LOT
Not advertised that the unit did not have air conditioning. Staff at front desk was not accomadating. Two hours after finally unpacking the staff called the room and offered to move us to a room with air but wanted to charge us extra. The room was old and dirty. The shower glass had caked on soap scum, there was no drain plug in the tub (unusable)! I give the accomadations 1 star for location only.
Comment from Hotel Management
Aug 11, 2017 by Palms at Wailea Maui by Outrigger, Hotel Management
Aloha, I apologize you did not enjoy your stay at the property. We do offer air conditioning in the master bedroom and air conditioning in other parts of the unit are for a charge. Please contact us when you have a chance so we may follow up on your comments about the unit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
In the last ten years, this is our third time staying at the Palms. Staff has always been friendly and helpful. We would of rated The Palms higher this time around if it wasn't for the problems with roaches. We would be cooking in the kitchen and we would see them run across the counter. When we turned on the lights we would see them scurrying across the floor. Got to the point that we rather eat out instead of cooking at the condo.
Comment from Hotel Management
Aug 11, 2017 by Palms at Wailea Maui by Outrigger, Hotel Management
Aloha, I'm glad you enjoyed your stay at the property for the most part. Please contact us at your earliest convenience so we can follow up on the unit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Best Value

Posted Jun 25, 2017
Pros: Lots of space. Nice to have 2 bedrooms, 2 baths, full kitchen, dining, and lanai.
Cons: Some updating to paint and appliances. If A/C is important, check your condo. Some offer full A/C and some have it in just 1 room.
Location: 10 minute walk to beach. Golf, shopping, and dining are all very close by.
3rd time staying here and we really like it. Even though there were a lot of people there, it didn't feel crowded.
Comment from Hotel Management
Aug 11, 2017 by Palms at Wailea Maui by Outrigger, Hotel Management
Aloha Curtis, we are so glad you enjoyed your stay. We hope to welcome you back again very soon.
4 out of 5
by Patricia

Gorgeous view, but a little dated!

Posted Jun 20, 2017 on Hotels
The view from our condo was outstanding. It was not on the beach but within walking distance. The staff was very responsive. The description of the condo was a little misleading. It says that it is air conditioned when in reality only the master bedroom was. That means the people sleeping in the 2nd bedroom are out of luck. Our condo (1509) was comfortable but in need of renovation - paint, updated bathrooms and kitchen. The furnishings were nice. That being said, we would stay there again.
Comment from Hotel Management
Aug 11, 2017 by Palms by Outrigger, Hotel Management
Aloha Patricia, I'm glad you enjoyed your stay and hope to welcome you back again.