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Reviews of Aston Islander on the Beach

3 out of 5
Aston Islander on the Beach
440 Aleka Place, Kapaa, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 1006 reviews" "
Rating 8 - Good. 354 out of 1006 reviews" "
Rating 6 - Okay. 105 out of 1006 reviews" "
Rating 4 - Poor. 36 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Todd

Liked: Cleanliness, staff & service
Was a great place rooms need a refresh but clean, friendly staff and great location. We would stay here again.
Stayed 5 nights in Apr 2024

10/10 Excellent

peggy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Islander! Grounds were beautiful and meticulously kept. Room was clean. Free 2 hour bike rental was a pleasant surprise as well as a movie rental. Staff was extremely friendly and very helpful. Shopping and dining within walking distance. Can’t think of one complaint.
Stayed 3 nights in Apr 2024

6/10 Okay

Marjon

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The customer service here left much to be desired and the room was outdated and musty. The positive was the location was right across the beach and a night stroll revealed the beautiful stars in Kauai. Would not rebook because of how outdated everything was. Another downside is no daily cleaning unless you stay 5 nights.
Stayed 3 nights in Apr 2024
Response from Casie Riopta on Apr 17, 2024
Dear Marjon,Mahalo for taking the time to review our hotel. We apologize that your recent visit to us wasn't as good as you'd hoped it to be. Our guests' satisfaction has always been our number one priority, and we’ll share these shortcomings with our team to make sure your next stay with us is a memorable one.With Aloha,Casie RioptaGeneral Manager

8/10 Good

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property, very quiet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christina Kim

Traveled with family
Pool and jacuzzi are nice, location is great. Room was clean AC worked great. Good location. No complaints
Stayed 2 nights in Apr 2024

10/10 Excellent

Verne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great and great place to stay for vacation. Thank you!
Stayed 6 nights in Mar 2024

10/10 Excellent

ROBIN

Stayed 10 nights in Mar 2024

10/10 Excellent

daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, beachfront property. Helpful staff 👌
Stayed 3 nights in Mar 2024

8/10 Good

Doreen

Traveled with partner
Still waiting for my invoice/ receipt for my stay on March 6
Stayed 2 nights in Mar 2024

10/10 Excellent

David A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, right on the beach and close to shops and restaurants, staff all very nice and helpful. Not quite sure what the amenities charge was for, they did provide beach towels, but were very reluctant to supply tea or coffee refills for the rooms, and only cleaned the room every 3-4 days. Having said that I would be very happy to return
Stayed 6 nights in Mar 2024

10/10 Excellent

Kieran David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good sized rooms, beautiful landscaping, right on the beach
Stayed 3 nights in Mar 2024

6/10 Okay

Jeanette, Tucson

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was in bad shape, definitely needed a remodel. Toilet kept backing up, and we finally asked them to leave us a plunger. Will probably not return to this property.
Stayed 4 nights in Feb 2024
Response from Casie Riopta on Mar 19, 2024
Dear Jeanette,Mahalo for taking the time to share your experience with us. We are disappointed to know that your relaxing getaway fell short of expectations. Your honest feedback has been duly noted and will be shared with our team so we can make the required improvements. We’d love to welcome you back for a seamless stay in the future.With Aloha,Casie RioptaGeneral Manager

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best location and beach on Kawaii. Oceanfront is the best, you can walk right out onto the beach.
Stayed 7 nights in Feb 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bonnie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views!
Stayed 3 nights in Feb 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right on beach and lots of nearby restaurants
Stayed 3 nights in Feb 2024

8/10 Good

Misty, Hesperia

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

2/10 Terrible

Marvin

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Casie Riopta on Mar 7, 2024
Dear Marvin,Mahalo for taking the time to rate your stay at Aston Islander on the Beach. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Casie RioptaGeneral Manager

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from AL on Mar 1, 2024
Mahalo for staying with us. We appreciate your feedback.

8/10 Good

robert z

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No complaints except for the bed, mattress was shot and our backs paid the price. Other than that it was a great place. Our view was amazing in the morning watching the sun rise.
Stayed 6 nights in Feb 2024
Response from AL on Feb 27, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jeanne

Traveled with partner
Liked: Amenities
Beautiful quiet studio -loved the proximity to the ocean,rejuvenating-enjoyed shopping at Island Country Market and Deli nearby
Stayed 2 nights in Feb 2024
Response from AL on Feb 27, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

David Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on Kauai with shopping & restaurant options across the street. Great beach location and the outdoor landscaping was beautiful. Room was clean but could use updating especially in the bathroom.
Stayed 7 nights in Feb 2024
Response from AL on Feb 23, 2024
Mahalo for staying with us! We appreciate your feedback.

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. We left the lanai door open so that we could hear the surf. No road noise. Fantastic. The grounds are kept in perfect shape. There is a shopping area with a grocery store next to the resort.
Stayed 7 nights in Feb 2024
Response from AL on Feb 16, 2024
Mahalo for staying with us. We appreciate your feedback.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from AL on Feb 23, 2024
Mahalo for staying with us! We appreciate your feedback.

10/10 Excellent

Jaikumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from AL on Feb 16, 2024
Mahalo for staying with us. We appreciate your feedback.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Only drawback was inebriated guests in hot rob late at night keeping everyone awake and guests in adjoining balconies having conversations on loud speakers. Lovely otherwise and would return. Doors would block noise-even the roosters
Stayed 1 night in Jan 2024
Response from AL on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Kodaganallur

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We love the location. Very understaffed & room was not ready & the communication was not friendly.
Stayed 2 nights in Feb 2024
Response from AL on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a really relaxing experience and I appreciated the aloha it came with. Thank you and will definitely suggest to my contacts and re visit soon Mahalo.
Stayed 6 nights in Jan 2024
Response from AL on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Iwalani

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from AL on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from AL on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very quiet, wonderful views. Would stay again.
Stayed 7 nights in Jan 2024
Response from AL on Feb 1, 2024
Mahalo for your review and for staying with us!

10/10 Excellent

Lawrence Sterling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet for the most part (only one Roudy group one night) Have stayed here twice before and like the central location and the beach access.
Stayed 7 nights in Jan 2024
Response from AL on Jan 30, 2024
Mahalo for your review, and we hope to see you again in the future!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location, Wonderful to hear the ocean from our room. Nice beach and open space.
Response from AL on Jan 30, 2024
Mahalo for your review, and we hope to see you again in the future!

8/10 Good

amy

Traveled with partner
Liked: Cleanliness
If you stay here, get the oceanfront room! Beach is 20 feet away. Lounge chairs on beach. Tiki. Pool. Dated and clean. Close to stores. Would come back!
Stayed 5 nights in Jan 2024
Response from AL on Jan 30, 2024
Mahalo for your review, and we hope to see you again in the future!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AL on Jan 30, 2024
Mahalo for your review, and we hope to see you again in the future!

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Aloha Welcome!
Our plane was not scheduled to land until about 10:30 pm (which the hotel knew about) and then we had to get a rental car so we didn't get to the hotel until after midnight. The only person there to greet us was the security guard who said the only thing she could do was give us the keys to our rooms, if there were any problems with the rooms we would have to wait until morning to get them resolved. This hotel has no elevator and they put the room with 2 beds on the second floor (even though I requested handicap accessible), so my 83 year old parents (one with a bad back and one with double knee replacement) and I (with a full-leg brace due to recent knee surgery) had to climb up the stairs to get to our room. The security guard said we could call her until 1 am if we needed any additional pillows or blankets, but when we called she didn't answer. So, there's no one (not even security) at this hotel from 1 am until someone gets in in the morning. The room was so damp and mildewy, it felt like our sheets had just been taken out of the washer and never put in the dryer. Would not recommend this place AT ALL!
Stayed 1 night in Dec 2023
Response from AL on Jan 30, 2024
Aloha,First, I would like to apologize for the issues you encountered during your stay with us. I assure you that this doesn't normally happen. We will address these concerns accordingly. Again, my sincere apologies! We hope that you will give our hotel another chance in the future. Mahalo for your honest review!

6/10 Okay

Bruce

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful Sunrises
5 stars for the ocean view, sunrises, and nearby beaches, restaurants, and shopping. Nice small pool, hot tub, and pool bar but the room we stayed in needs a serious renovation (bed, bathroom, kitchen, doors, furniture, etc). Cleanliness could also be better.
Stayed 5 nights in Jan 2024
Response from AL on Jan 22, 2024
Mahalo for staying at the Aston Islander on the Beach and for giving us a review!

10/10 Excellent

Sumit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AL on Jan 22, 2024
Mahalo for giving us a review! Have a great day!

10/10 Excellent

Eleanore

Stayed 6 nights in Jan 2024
Response from AL on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Casie R. on Jan 15, 2024
Mahalo for your review & for choosing to stay with Aston Islander on the Beach!

10/10 Excellent

Terry

Stayed 1 night in Jan 2024
Response from Casie R. on Jan 15, 2024
Mahalo for your review & for choosing to stay with Aston Islander on the Beach!

10/10 Excellent

Janice, Jacksonville

Traveled with partner
Liked: Amenities
We love this property and always stay here when we visit Kauai. It has Polynesian charm, great location and beautiful grounds. We like the lanais layout in each room and always choose either ocean view or partial ocean view. We always appreciate the microwave and mini-fridge.
Stayed 4 nights in Jan 2024
Response from Casie R. on Jan 15, 2024
We love having you as our guest! Mahalo for your review & we look forward to having you back at Aston Islander on the Beach!

10/10 Excellent

Luis, Helotes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Casie R. on Jan 15, 2024
Mahalo for your review & for choosing to stay with us!

10/10 Excellent

Sadashiv

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Dec 2023
Response from Aston Islander On the Beach Management on Jan 8, 2024
Aloha Sadashiv, Thank you for choosing Aston Islander on the Beach for your accommodation, and for taking our survey. We are so glad to see that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we are able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Mahalo,

8/10 Good

Michael, Kaneohe

Stayed 1 night in Jan 2024
Response from AL on Jan 26, 2024
Mahalo for your review, and have a great day!

6/10 Okay

Jennifer

Stayed 9 nights in Dec 2023
Response from Aston Islander On the Beach Management on Jan 8, 2024
Mahalo for choosing to stay with Aston Islander on the Beach on your recent visit to Kaua'i. Let me begin by offering my sincere apology for any issues that may have negatively affected your stay. I couldn't help but notice low marks on your survey. We truly value our guest's experience, as we pride ourselves in making you feel at home. We do hope this experience doesn't stop you from considering us for a future trip to Kauai. Until then, Mahalo Nui Loa!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you made it this far, then you’ve seen the pictures of the islander and it’s a gorgeous spot centrally located on the island for to cover all your destinations, conveniently
Stayed 1 night in Jan 2024
Response from Aston Islander On the Beach Management on Jan 8, 2024
Thank you so much for taking the time to do our survey for your recent stay at Aston Islander On the Beach. We are truly happy to hear you enjoyed our amenities and had a comfortable stay with us. We hope to see you again on your next trip to our Garden Isle of Kauai.

6/10 Okay

Meelan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Casie Riopta on Jan 3, 2024
Dear Meelan,Mahalo for taking the time to rate your stay at Aston Islander on the Beach. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Casie RioptaGeneral Manager

6/10 Okay

Jay

Traveled with family
Disliked: Amenities
The location of the property is great and it is very close to the beach. The property itself decent but not great
Stayed 2 nights in Dec 2023
Response from Casie Riopta on Jan 3, 2024
Dear Jay,Mahalo for sharing your experience with us. We are delighted to hear that you liked our location. That being said, we'd appreciate it if you could let us know if you encountered any problems during your stay so that we can address them and make your next stay more memorable.With Aloha,Casie RioptaGeneral Manager