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Reviews of The ISO. Island. Sky. Ocean.

3.5 out of 5
The ISO. Island. Sky. Ocean.
4-796 Kuhio Hwy, Kapaa, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 398 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little property. Great location with a beautiful ocean view. Yoga every morning complete with Rosters. The staff at the front desk was friendly and helpful. We asked about beach chairs and they let us use some nice chairs that other guests had left behind. The only complaint I had was Kauai was extremely windy and a bit chilly when we stayed but that's of no fault to the hotel. I would stay here again.
Stayed 8 nights in Mar 2024

8/10 Good

Ron, St George

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
older facility,good location
Stayed 1 night in Mar 2024

4/10 Poor

Lynn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is tired. Curtains hanging off the hooks, old, room had very basic look/furnishings. Lawn chairs were broken, only 1 umbrella for the entire property. Grounds were very basic, not well kept.
Stayed 9 nights in Feb 2024

6/10 Okay

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bare minimum
Stayed 6 nights in Feb 2024

8/10 Good

Craig

Traveled with partner
Liked: Amenities
Morning yoga was great. Breakfast was underwhelming. 3 out 5 days no fruit available. If you like cereal and yogurt and granola bars…. You are good. Band in the restaurant plays every night from 8 to 9 or 9:30… if you get a room over the restaurant
Stayed 5 nights in Feb 2024

6/10 Okay

Audrey

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place and furniture are falling apart
Stayed 9 nights in Feb 2024

8/10 Good

Earlynne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff who greeted us when we first walked on was very accommodating & friendly & her name is Brianna
Stayed 5 nights in Feb 2024

2/10 Terrible

Loreta

Traveled with family
Disliked: Cleanliness, staff & service
That receptionist at day time when we checked in was terrible. She gave us a room at first that it’s not right. We are three of us , when we went to our room it’s only one bed and no view, I booked a 2 double beds and ocean view room, so we back to the lobby and told her that we only have one bed in the room she gave us. It could be all better. I hope she doesn’t treat others like she treated us. I wasn’t happy to our stay at all. I paid more almost $400 a night for unexpected stress and disappointment. SAD
Stayed 1 night in Feb 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the price with an ocean view like that. Great one night stay with the best sunrise view!
Stayed 1 night in Feb 2024

4/10 Poor

scott

Disliked: Staff & service, amenities, property conditions & facilities
The setting is amazing. My room opened directly onto a lush lawn right on the ocean, so you can sleep with the windows open and hear the ocean. That’s the good. But now for the bad…I arrived at 10pm directly off a long flight. There is absolutely no signage to indicate that this is the ISO property. So after looking at my phone map again, I decided to wander around and see if I could find an office to check in at. I saw a woman locking up a door and asked where this place was. She was about to close up for the night but I got checked in. Not a welcoming vibe at all. I felt like I’d done something wrong. Anyway the room is like a motel 6, but with a beautiful view. Oh and the breakfast is nothing anyone wants to eat…plus there’s not even coffee other than from the sad coffee maker in the room. For the price point I definitely expected more…glad I only booked 1 night before our condo was available…
Stayed 1 night in Feb 2024

10/10 Excellent

JOY, Fairbanks

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at 5 places on Kauai, this is the best of them all around.
Stayed 1 night in Feb 2024

6/10 Okay

Arlene

Stayed 3 nights in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Nan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, well maintained, Pleasant room, enough space, nice restaurant. Loved the grab & go breakfast! Reception people were cordial.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ethelinda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Missing a iron but all Excellent
Stayed 1 night in Jan 2024

2/10 Terrible

Ricky

Traveled with partner
Disliked: Amenities, property conditions & facilities
The bedroom electrical panel box was rusted all over. Tv only had 1 station that worked. Room smelled like old sweaty socks. we left for half a day and came back and my medication on the counter was emptied out. we had to put all hygiene and personal items in the trunk of the car expect clothes for the rest of the trip. Needless to say a huge inconvenience! not enough lawn chairs to set on. Gave the restaurant the coupon for the dip but they still charged us for it. Only good thing about this place is the office people where very nice.
Stayed 4 nights in Jan 2024

10/10 Excellent

Alice, Denison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ocean view and accessibility is primary to the property. Wonderful pool, room, all was great!
Stayed 2 nights in Jan 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable basic property. Perfect for our trip to shopping and beach walk.
Stayed 2 nights in Jan 2024

6/10 Okay

kiwi

Traveled with partner
Liked: Staff & service, amenities
room and hotel feels a bit outdated, had an old ac smell, did not encounter any bugs. pool is nice, the hotel is nothing fancy but acceptable if you can overlook the outdated halls and older rooms. no microwave in room (there is one you can use in the lobby until 10pm). Had a nice patio.
Stayed 6 nights in Jan 2024

6/10 Okay

Stephen, Renton

Traveled with family
Being right next to the ocean with a great view is this hotels biggest asset. Being built in the 1970's, it's showing it's age in some areas. The carpet, inside the rooms and outdoors, is old, as is the furnishings inside. The $25/day resort gives you free parking, access to bikes, weekday yoga at 7am, prepackaged danish or muffins(Otis Spunkmeyer brand), yogurt and cereal and milk, but no juice or coffee. You can make coffee in your room yourself, but there needs to be coffee down in the breakfast room. I wouldn't call this a traditional continental breakfast as I've experienced elsewhere, and after the first try, we skipped it. We usually went over to a nearby bakery, deli (Waipouli Deli has great breakfast, and we were the only tourist there), or Starbucks. The water bottle and water dispenser is nice, however, check your water by holding it up to the light as we saw lots of small white cloudy particles floating in the water so we stopped drinking it. The swimming pool is nice, but the absence of a hot tub is a drawback. If you're considering this hotel it's main attraction is the price(add the $25 day fee), then the central location, and being right on the ocean.
Stayed 7 nights in Jan 2024

8/10 Good

Sonakshi

Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Traveled with family
Liked: Amenities
We loved the location. The bikes being available was great. The staff was very accommodating. We would definitely stay there again.
Stayed 6 nights in Dec 2023

10/10 Excellent

YOSUKE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Vijay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money but the free breakfast could have been better.
Stayed 4 nights in Dec 2023

4/10 Poor

Darlene

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! Have a safe and Happy New Year!!

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great stay but the older women front desk staff were not very friendly. Won’t stay again for that. Customer service is everything.
Stayed 4 nights in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! My sincerest apologies your stay was not an enjoyable one. We will be sure to discuss with the team and hope to have another opportunity to earn your business and trust again in the future. Have a safe and Happy New Year!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location Front Desk Staff Great customer service amazing Bull shed restaurant on property Great Food on beach front & pool is great not busy & location perfect for family ~ Free Bike rentals Free Quick breakfast water dispenser & ice available
Beach Front Hotel & Restaurant
Pool available on the beach front
Stayed 1 night in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

10/10 Excellent

Van

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

2/10 Terrible

Martha

Room was not ready and people in the lobby did not believed me; there was no instructions to the wifi and the lobby people said the have it to me which they did not.
Stayed 1 night in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! Apologies for any inconveniences you had during your stay with us. We will be sure to address these items with the team. Have a safe and Happy New Year!!

6/10 Okay

Nicola

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

2/10 Terrible

Seth

Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not happy
When we checked in we were charged an additional $29.95 (resort fee). I have no idea what this was for.
Stayed 1 night in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! The daily resort fees covers the following; Parking; Wi-Fi; Sunrise Yoga; Bicycles etc. I apologize this was not made clear at check-in. Have a safe and Happy New Year!!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but some disappointments
TV didn’t work. “Resort Fee” ($25+ tax) was a surprise and not a welcome one. Big tents were set up in the direct path of our ocean view. That was quite disappointing
Stayed 1 night in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! Have a safe and Happy New Year!!

8/10 Good

Julianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were very well manicured and the property faces the ocean. The entrance could be a little prettier but is ok. The building is older and could use some updating, but was in ok shape. There is a pool, nothing fancy, but is appeared clean. The close beach access in walking distance is very nice. At the front desk, there are a few loaner bicycles which was a nice fun option. The rooms are decent...our room the placement of the furniture was a bit odd. Our view was mostly obstructed by a palm tree which was disappointing because all the other rooms appeared to have clear views of the water and we were there a week. They do not have daily room cleaning unless you request to be serviced. I was ok with that. Our room was above the Bull Shed Restaurant which opens daily for dinner service only. We ate there several times, the food was great.
Stayed 7 nights in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view from room. Close to water. Fall asleep to sound of waves.
Stayed 4 nights in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

10/10 Excellent

Alana

Stayed 2 nights in Dec 2023

10/10 Excellent

greg

Traveled with family
Nice place, friendly staff
Stayed 3 nights in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

6/10 Okay

Camille

The view of the ocean was incredible from my room and also if you walked out. Rihanna is the best, always smiling and welcoming however the rest of the staff, not really. Thank goodness, I’m a clean person so did my own cleaning and bed making. Not once were items replaced. I had brought coffee so was able to make my own. You should not have to ask for it, it should be done automatically. I am 79 yrs old and had to bring my own bag up a flight of stairs. Good thing I was on the second level. I would not return nor recommend this facility.
Stayed 3 nights in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We will be sure it with the team and share your kind words with Rihanna. Have a safe and Happy New Year!!

8/10 Good

Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront views! We stayed one night before driving north. Quiet after the restaurant closes.Good soundproofing. We didn't hear the neighbors and slept well. Floor at entrance to room was VERY slippery. I'm sure the thinking was to keep sand to a minimum in the room but it was quite dangerous! Be careful! Grab n go breakfast was decent. Nice to take back to our room and enjoy on the balcony or easy to take on the road. The entrance to property was a bit hard to find at night. Lights on sign would help and there is NO sign on the building itself. Just a sign for the restaurant. A little confusing after a long day of travel! Water dispenser in lobby was nice. Free water bottle is a great idea but quality was poor and smelled plasticy. We left those unused. Overall, great stay for a night or two.

6/10 Okay

Stacey, Tsawwassen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The view of the ocean is beautiful and the area is walkable. Our room wasn’t overly clean and Expedia somehow said we requested two double beds so that was disappointing. Overall the hotel is nice and we would stay again as the price is reasonable for the area.
Stayed 2 nights in Dec 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

10/10 Excellent

nirmal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin process and friendly staff. They even provide free water bottle and filling station, they also offer bikes and free yoga in the morning
Stayed 1 night in Nov 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, nice staff and good area for the price.
Stayed 7 nights in Nov 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

10/10 Excellent

Laura

Stayed 4 nights in Oct 2023

10/10 Excellent

David

Morning yoga classes were great
Stayed 3 nights in Nov 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great value for the island. Ocean front, fabulous restaurant, super sweet and helpful staff. The rooms are simple, but more than adequate and we’ve been very happy with our stay! Also bonus for the ice machine and refillable water bottles & filling station in the lobby
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the ISO. Beach view was beautiful. Very Nice restaurant attached. Definitely a place I would recommend.
Stayed 7 nights in Oct 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!

8/10 Good

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was great! We ate at the Bullshed restaurant onsite twice in 6 nights. they have delicious steaks and seafood! We very much enjoyed our stay at the I.S.O. and would stay here again!
Stayed 6 nights in Oct 2023
Response from General Manager Ala Perreira on Dec 29, 2023
Mahalo for your feedback and choosing The ISO! We look forward to another opportunity to serve you again. Have a safe and Happy New Year!!