Reception

Reviews of Hampton Inn Raleigh / Town Of Wake Forest

2.5 out of 5
Hampton Inn Raleigh / Town Of Wake Forest
12318 Wake Union Church Rd, Wake Forest, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 402 out of 738 reviews" "
Rating 8 - Good. 228 out of 738 reviews" "
Rating 6 - Okay. 48 out of 738 reviews" "
Rating 4 - Poor. 39 out of 738 reviews" "
Rating 2 - Terrible. 21 out of 738 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast at this hotel was amazing.
Stayed 1 night in Apr 2024

4/10 Poor

John

Traveled with family
Liked: Cleanliness
Loud and noisy both nights. People partying into the wee hours and tvs blasting. I stay at Hampton Inns regularly. This was my first noisy noisy experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Toni-Ann, Livingston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we are in Wake Forest we stay at the Hampton Inn, the staff is wonderful and accommodating. The breakfast is very good
Stayed 3 nights in Apr 2024

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and provided things to make the stay more enjoyable, i.e. complimentary bottled water, cookies, coffee antime and a wonderful breakfast offering woth to go bags.
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Carol

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient. The staff was outstanding.
Stayed 1 night in Feb 2024

8/10 Good

Daphene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a one night stay. The staff was very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Rose

Stayed 1 night in Jan 2024

10/10 Excellent

Keat

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Amera

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
This was a one day business trip. Typical Hampton Inn has a good reputation but this was a terrible experience. The rooms were filthy, we had to change rooms because the first room they gave us had stains all over the couch (large stains like from fluids and white stains) hairs in the bathroom, and dirty carpet. It was unbelievable that they really would even try to put someone in a room like that. The next room we were given was just okay. It had stains on the carpet and the bathroom could’ve been cleaned better. You can tell the cleaning staff just does not care. The front desk managers both day and night , Maurice and Tywanna are rude. I asked for extra towels and it was like asking for a limb. Needless to say I will never return to this establishment. Major changes need to be made to the staff and to the building.
Stayed 1 night in Jan 2024

10/10 Excellent

Avelino

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

JOLENE, THORNTON

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is nice, we have stayed here once before, since our daughter lives nearby. Stayed here this time 8 days. Was very disappointed tho this time with the cleaning staff. It says on there QR code explantion for info about the hotel that if you stay 4our days or more that your room will be cleaned WRONG, had to ask for clean towels after 5th day, and was told by night manager he would put on the list to have our room cleaned the next. NOPE didnt happen left the 8th day still never saw cleaning staff. Did put a garbage bag of trash outside door. All of our garbage cans where still over flowing when we left. will probably not stay next time we come there for a visit to daughter.

10/10 Excellent

Debbie

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 3 nights in Nov 2023

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Recent updated whole hotel. Very nice.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extra courteous and helpful. You could tell they took pride in their work. Loved the breakfast and the little extra cookies and snacks!
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great waffle breakfast selections and customer service. Close proximity to restaurants and shopping. Shares parking lot with Briggs, a GREAT breakfast place. Lobby looked updated and has an outdoor pool during summer months.
Stayed 2 nights in Oct 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice motel and very comfortable. I enjoyed my stay very much.
Stayed 1 night in Oct 2023

10/10 Excellent

Hoop

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Hotel was clean and staff was very pleasant and helpful with my change of plans.
Stayed 2 nights in Sep 2023

8/10 Good

Kelly, Oak Island

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff at this hotel were very pleasant.
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

David

Traveled with family
Liked: Staff & service
Weird smells in bathroom. Loud ac. Dirt in ice from machine. Pool and area old, beat. Fitness room good.
Stayed 3 nights in Aug 2023

8/10 Good

Casonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean facility
The bed & pillows were soft. Clean room and facility. A variety of food for breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Curtis

Stayed 1 night in Sep 2023

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Kristina

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kerrie

Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Grady

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I tried two different rooms The fridge Did not work in either room. That was a big inconvenience.
Stayed 2 nights in Aug 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice of stay
We are house hunting in the Wake Forest area and stayed at this Hampton Inn for 4 nights. Breakfast was well done. Every front desk person was helpful and friendly. We will return if we need to spend more time with closing the real estate transaction.
Stayed 4 nights in Jul 2023

10/10 Excellent

Rodney, Kannapolis

Stayed 4 nights in Jul 2023

8/10 Good

Robert, Franklinton

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Jul 2023

6/10 Okay

Tammy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Brad on Aug 1, 2023
Thank you, Tammy for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and convenient to restaurants and other retail. Will definitely be back to visit family and stay here.
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony, Hampton Bays

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff and a nice restaurant right next to the hotel.
Stayed 2 nights in Jul 2023
Response from Brad on Jul 30, 2023
Thank you, Anthony for taking a moment to share your experience and giving this location the rating, you gave. We at this establishment really appreciate guest such as yourself who really appreciate the hard work the staff puts forward in cleaning and maintaining the property. I am happy to hear you found the Hampton Inn of Wake Forest to your liking. I am glad to read that the staff made a great impression on you upon your arrival and stay at our hotel, we truly appreciate you and your kind words, we work hard to make each guest feel welcome each and every time a guest stays with us. I hope your stay with us was a pleasant one. The staff and I are looking forward to welcoming you back to our hotel in the near future. Our goal is to make your stay better and brighter. We are working to make your next stay better than your last stay with us. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Don't

Stayed 1 night in Jul 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing and breakfast was fantastic!
Stayed 1 night in Jul 2023
Response from Brad on Jul 30, 2023
Thank you, Brenda for taking a moment to share your experience and giving this location the rating, you gave. We at this establishment really appreciate guest such as yourself who really appreciate the hard work the staff puts forward in cleaning and maintaining the property. I am happy to hear you found the Hampton Inn of Wake Forest to your liking. I am glad to read that the staff made a great impression on you upon your arrival and stay at our hotel, we truly appreciate you and your kind words, we work hard to make each guest feel welcome each and every time a guest stays with us. I hope your stay with us was a pleasant one. The staff and I are looking forward to welcoming you back to our hotel in the near future. Our goal is to make your stay better and brighter. We are working to make your next stay better than your last stay with us. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Third time staying. Always a pleasure.
Stayed 2 nights in Jul 2023
Response from Brad on Jul 30, 2023
Thank you, Courtney for taking a moment to share your experience and giving this location the rating, you gave. We at this establishment really appreciate guest such as yourself who really appreciate the hard work the staff puts forward in cleaning and maintaining the property. I am happy to hear you found the Hampton Inn of Wake Forest to your liking. I am glad to read that the staff made a great impression on you upon your arrival and stay at our hotel, we truly appreciate you and your kind words, we work hard to make each guest feel welcome each and every time a guest stays with us. I hope your stay with us was a pleasant one. The staff and I are looking forward to welcoming you back to our hotel in the near future. Our goal is to make your stay better and brighter. We are working to make your next stay better than your last stay with us. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Well taking care of from check in to check out
Stayed 1 night in Jul 2023
Response from Brad on Jul 30, 2023
Thank you, Brandon for taking a moment to share your experience and giving this location the rating, you gave. We at this establishment really appreciate guest such as yourself who really appreciate the hard work the staff puts forward in cleaning and maintaining the property. I am happy to hear you found the Hampton Inn of Wake Forest to your liking. I am glad to read that the staff made a great impression on you upon your arrival and stay at our hotel, we truly appreciate you and your kind words, we work hard to make each guest feel welcome each and every time a guest stays with us. I hope your stay with us was a pleasant one. The staff and I are looking forward to welcoming you back to our hotel in the near future. Our goal is to make your stay better and brighter. We are working to make your next stay better than your last stay with us. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Brad on Jul 18, 2023
Thank you, Paul for taking a moment to share your experience and giving this location the rating, you gave. We at this establishment really appreciate guest such as yourself who really appreciate the hard work the staff puts forward in cleaning and maintaining the property. I am happy to hear you found the Hampton Inn of Wake Forest to your liking. I am glad to read that the staff made a great impression on you upon your arrival and stay at our hotel, we truly appreciate you and your kind words, we work hard to make each guest feel welcome each and every time a guest stays with us. I hope your stay with us was a pleasant one. The staff and I are looking forward to welcoming you back to our hotel in the near future. Our goal is to make your stay better and brighter. We are working to make your next stay better than your last stay with us. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet and convenient. Friendly and professional staff. Met our expectations.
Stayed 1 night in Jul 2023
Response from Brad on Jul 30, 2023
Thank you, Blanca for taking a moment to share your experience and giving this location the rating, you gave. We at this establishment really appreciate guest such as yourself who really appreciate the hard work the staff puts forward in cleaning and maintaining the property. I am happy to hear you found the Hampton Inn of Wake Forest to your liking. I am glad to read that the staff made a great impression on you upon your arrival and stay at our hotel, we truly appreciate you and your kind words, we work hard to make each guest feel welcome each and every time a guest stays with us. I hope your stay with us was a pleasant one. The staff and I are looking forward to welcoming you back to our hotel in the near future. Our goal is to make your stay better and brighter. We are working to make your next stay better than your last stay with us. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a Good Stay
An older Hampton Inn that has been maintained. The staff were very accomodating and responsive. Great brunch place in next parking lot.
Stayed 2 nights in Jul 2023
Response from Brad on Jul 18, 2023
Thank you, John for taking a moment to share your experience and giving this location the rating, you gave. We at this establishment really appreciate guest such as yourself who really appreciate the hard work the staff puts forward in cleaning and maintaining the property. I am happy to hear you found the Hampton Inn of Wake Forest to your liking. I am glad to read that the staff made a great impression on you upon your arrival and stay at our hotel, we truly appreciate you and your kind words, we work hard to make each guest feel welcome each and every time a guest stays with us. I hope your stay with us was a pleasant one. The staff and I are looking forward to welcoming you back to our hotel in the near future. Our goal is to make your stay better and brighter. We are working to make your next stay better than your last stay with us. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.