Ratings based on 777 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from waldorf

Great

Posted Feb 19, 2018
Housekeeping awesome staff was great overall this was a great hotel stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring, MD

Centrally located in Waldorf, MD

Posted Feb 10, 2018
Pros: The free breakfasts, microwave and refrigerator, wall temperature control, blackout curtains, and the most comfortable bed I've ever slept on.
Cons: Updating the carpeting and upholstery furniture.
Location: There are numerous restaurants and several shopping centers. There is also a nearby movie theater.
I had a great experience at the Country Inn. Their free breakfast included hot food (eggs, sausage), cereals, and pastries. My bed was the most comfortable bed that I have slept on in a long time. I slept like a log every night. The staff were friendly and professional. Due to a family emergency, I kept extending my stay and they accommodated each time. They even allowed me to cancel the rest of my hotel stay after the emergency ended. I've seen reviews that talk about the stains on the carpets and furniture and that is correct. But the sheets were clean as well as the bathroom. The room included a microwave and small refrigerator, which came in handy during my stay. I highly recommend the Country Inn and Suites.
Comment from Hotel Management
Feb 11, 2018 by Asia, Hotel Management
Thank you for taking the time to give us your feedback. We are delighted you enjoyed your stay. To improve the quality of the rooms, we are going under renovations soon. When you come back it will be up to your standards when the renovations are completed. Thank you for your visit. Have a nice day!
1 out of 5
by A verified traveler from waldorf md

BEWARE!

Posted Jan 4, 2018
This room was the worst, it smelled like mildew and has bugs.. I checked out the same day!
Comment from Hotel Management
Jan 8, 2018 by Customer Care, Hotel Management
Thank you for posting a review. We are very sorry for the unwanted guest you encountered in your room during your stay. We understand how frustrating that must have been. Your feedback will be forwarded to the hotel management to ensure all rooms are up to Country Inn & Suites by Carlson standards. We hope for another opportunity to make a more favorable impression in the future.
1 out of 5
by A verified traveler from md

Don’t ever consider staying here

Posted Dec 25, 2017
Cons: This one needs to be gutted and rebuilt or just tear it down and sell the real estate for something else. Bad neighborhood too.
Location: Scary at night, neglected during the day
No hot water, shabby rooms in severe disrepair, no water in pool or hot tub
Comment from Hotel Management
Dec 29, 2017 by Customer Care, Hotel Management
Thank you for reaching out to us. We are sorry to hear about the multiple issues you've encountered at that time regarding the location, the condition of your room including the amenities and the hotel facilities. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. We want everything to be perfect and we hope you come see us again so that we can do our best to provide the hotel experience that you truly deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.

Posted Dec 19, 2017
Pros: How clean it was and the friendly staff.
Cons: Earlier breakfast for the people that have early appointments.
Location: Nice location. Very quiet and without all the traffic noise.
Booked a room with queen beds for 3 days. Staff was super nice and very helpful. Room and bathroom was very clean. Beds were comfortable. Breakfast was good. Would recommend to a friend. Enjoyed our stay.Fre
Comment from Hotel Management
Feb 6, 2018 by Asia Johnson, Hotel Management
Thanks for staying with us. We are happy you enjoyed your stay and we appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Cold

Posted Dec 14, 2017
I couldn’t get my ac to turn off. I woke up 3 times during the night trying to get the heat to turn on. It was set at 72 but the room felt like 52. Otherwise my stay was ok.
Comment from Hotel Management
Feb 6, 2018 by Asia Johnson, Hotel Management
Thank you for staying with us and we appreciate your feedback. We are going under renovations to improve the conditions of the rooms. We hope to see you again on your way back to Waldorf, MD. Have a nice day!
3 out of 5
by A verified traveler from VA

Separate bedroom is great.

Posted Dec 13, 2017
Having a separate place or room (suite) for my wife (who has Parkinson's) is great. This is in a great location and used to be very nice but the hotel is not clean. Carpet is very dirty in halls but especially the rooms. There is some rust and deterioration of the mirror frame in the bathroom. It would take some money but this could be a great place with some cleaning and maintenance.
Comment from Hotel Management
Feb 6, 2018 by Asia Johnson, Hotel Management
Thank you for your visit and we appreciate your feedback. We are going under renovations to improve the conditions of the rooms. We look forward to your next visit. Have a nice day!
1 out of 5
by A verified traveler

Posted Nov 26, 2017
The sitting wasn’t what expected.. didnt appear clean
Comment from Hotel Management
Nov 29, 2017 by Customer Care, Hotel Management
Thank you for reaching out to us. We are sorry to hear that we fell short of your expectations due to the cleanliness of the hotel at that time. This is not the kind of experience we would like you to have. Your feedback is appreciated and will be forwarded to the hotel management for further improvements. We would love to have you back on your next trip to give us another try.
3 out of 5
by A verified traveler

good for one night while in transit

Posted Nov 25, 2017
Pros: breakfast
Cons: upgrade the rooms
Location: right off of highway 301 but set back far enough not to be noisy..convenient to everything in the area 30-45 min min from Washington DC depending on
I cannot really say anything terrible about the hotel..ALL the staff members were helpful,warm, and polite The rooms were clean although a bit shabby Complimentary breakfast was surprisingly good. This was an overnight stay for thanksgiving it suited the purpose. This is not a 3 star but it is not a dump either I would do another overnight.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Pleasing hotel

Posted Nov 24, 2017
Great Breakfast, close to shopping centers and restaurants. Friendly staff.