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Reviews of Courtyard Marriott Waldorf

3 out of 5
Courtyard Marriott Waldorf
3145 Crain Hwy, Waldorf, MD

Reviews

8.4

Very Good

Rating 10 - Excellent. 382 out of 776 reviews" "
Rating 8 - Good. 216 out of 776 reviews" "
Rating 6 - Okay. 89 out of 776 reviews" "
Rating 4 - Poor. 52 out of 776 reviews" "
Rating 2 - Terrible. 37 out of 776 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

La

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Tammie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room!
Stayed 2 nights in Apr 2024

2/10 Terrible

Jean Baptiste

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I am not rating the hotel, but I am rating Experian.👌They are a horrible platform to book a hotel on.If you book your hotel , please do not use Expedia.They took my money and never contacted the hotel ti accommodate me
Stayed 1 night in Mar 2024

2/10 Terrible

Marie

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nothing works I came to this hotel for two reasons One was the pool and the location. pool not working jacuzzi not working room phone not working iron not working I’m Muslim and I’m fasting there was no accommodations for breakfast for me.
Stayed 1 night in Mar 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was very good.
Stayed 1 night in Feb 2024

4/10 Poor

Alicia

Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024

4/10 Poor

Tamika

Traveled with family
It just wasn’t one my best experiences
Stayed 2 nights in Jan 2024

10/10 Excellent

Katrina

Stayed 1 night in Jan 2024

6/10 Okay

Michael, bryantown

Disliked: Staff & service, property conditions & facilities
The staff were not helpful, and lazy
Stayed 1 night in Jan 2024

10/10 Excellent

Chaquan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, staff was very professional
Stayed 2 nights in Dec 2023

10/10 Excellent

Aaliyah

Stayed 2 nights in Dec 2023

8/10 Good

Arvian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I drove 5 hrs to attend an event in Waldorf, Maryland yesterday. I originally had another hotel booked, but when I arrived at that hotel, it was an absolute disgrace of how unkept the hotel was, the conditions and nonexisting customer service. I booked that hotel because of the close proximity to the event that my daughter and I had to attend; however, after that horrific experience, I decided to find a hotel brand that I trust - The Marriott brand. I quickly went online and booked a room at the courtyard Marriott in Waldorf. Although this hotel was a little further than my event destination, I was happy that they had availability. When I arrived at the hotel, I was excited to see from the outside that this was definitely the type of hotel that I would stay in. It was well kept and clean on the outside. Upon entering the hotel, my daughter and I were greeted very professionally with a smile by the rep at the counter. He got us checked in and gave us pertinent information to make our stay enjoyable. It was a refreshing feeling being treated like valued customers and seeing how clean and refreshing the lobby area was. Our room was on the second floor. On the way up, I was a bit nervous about the elevator because it made weird sounds and sounded like perhaps the door needed to be “greased”; it took a while to close and had a scratchy, dragging sound. The room was nice, clean, smelled good, and the beds were very comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The facility is older and some things were coming apart in the bathroom. Otherwise, great stay. Staff was very friendly and accommodating.
Stayed 2 nights in Nov 2023

4/10 Poor

Kim

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outlets in the room& elevator did not work last night there. Wallpaper coming down in our room, walls & wallpaper dirty, hall floor on 3rd felt like it was going to give in in certain areas and the ice machine was broken on our floor
Stayed 3 nights in Nov 2023

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable and convenient to where I needed to be
Stayed 3 nights in Nov 2023

10/10 Excellent

Melanin

Stayed 1 night in Nov 2023

10/10 Excellent

Evette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in with a clean room and professional looking lobby.
Stayed 1 night in Oct 2023

2/10 Terrible

Simon

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No jacuzzi access & I didn't bring mycrutches. Linens seemed clean but smelled of chemicals. Got sick2my stomach. Slept poorly. Stephan OKed late check in as I clean up after wedding. They said extra charge.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Oct 2023

4/10 Poor

David

Traveled with family
Computer issues made checkin take over 1/2 hour. The room has a strong “floral” scent, probably due to a rug cleaning product.
Stayed 1 night in Oct 2023

6/10 Okay

Walter, Walhalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their system was down, took a while to get checked in but the staff and manager went out of their way to provide me with excellent service. They were courteous and professional, beside of the system being down, i was totally satisfied with their service, outstanding customer service!
Stayed 1 night in Oct 2023

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked if they had free breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Stayed 1 night in Sep 2023

8/10 Good

Gracita R., Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and comfortable. The room clean and smelled good. However the pool and whirlpool wasn’t working and they didn’t say anything or made accommodations when we arrived. The heads-up would have been very nice.
Stayed 2 nights in Aug 2023

8/10 Good

Nathaniel, Washington

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Stayed 1 night in Aug 2023

8/10 Good

Brenda, Meridianville

Traveled with group
Liked: Cleanliness, staff & service, amenities
The convenience to shopping was great.
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
My stay was for only one night. But, it was very nice. Clean and comfortable room. Could have been larger, more space to move around. The iron on the room was broken, wouldn't hold the water for steam.
Stayed 1 night in Aug 2023

4/10 Poor

Julie

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Jamie, Walforf

Traveled with family
Liked: Cleanliness
My overall stay was pleasant, the hotel was clean and quite however, it was stifling hot in the building and room. The thermostat was set to 78 when I arrived and I turned it down to 72. The temperature never went below 75 my whole stay. The lady at the front desk ended up being helpful but she was on the speaker phone sorting something out and didn’t acknowledge me until she was finished with her call, 15 minutes later. The location is good as there’s tons of food and shops around.
Stayed 1 night in Jul 2023

8/10 Good

LaDawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Korah

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to be updated for the price of the room.

8/10 Good

Gale

Stayed 1 night in Jul 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Zack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars, would Waldorf Marriot again
Tremendous rooms, hotel lobby receptionist was awesome and helped the stay become even more enjoyable.
Stayed 2 nights in Jul 2023
Response from Operation Manager on Jul 10, 2023
Thank you for taking the time to tell us of your experience. We look forward to have you come back when you are back in the area.

10/10 Excellent

Fredericke J

Stayed 1 night in Jul 2023

4/10 Poor

Tanya

Traveled with family
Disliked: Staff & service, property conditions & facilities
elevators not working—pool cloudy
Stayed 1 night in Jun 2023
Response from Operation Manager on Jun 24, 2023
Good day,I apologize that we had issues during your stay and ask that you allow us another opportunity to make your stay great.

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service
The property is situate near the main road with easy access. The night staff were very accomodating and polite. The housekeeping was poor. Room was only partially clean on one day. Only the bathroom was attented to. The bed never was turned over.and the towels left on floor
Stayed 1 night in Jun 2023
Response from Operation Mnager on Jun 24, 2023
Good day,Allow me the opportunity to apologize for the housekeeping department as we strive to improve each day.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Clean and comfortable. Friendly staff at check in.
Stayed 1 night in May 2023
Response from Operation Manager on Jul 10, 2023
Thank you for telling of your hotel stay.

6/10 Okay

Chris

Stayed 6 nights in May 2023
Response from Operation Manager on Jul 10, 2023
Thank you.

10/10 Excellent

Wendy

Stayed 1 night in May 2023
Response from Operation Manager on May 16, 2023
Thank you for taking time out of your scheduled to tell us of your experience.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy at the front desk was very friendly n personable
Stayed 1 night in May 2023
Response from Operation Manager on May 16, 2023
Thank you for sharing about your stay with us.

10/10 Excellent

Rosly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived the staff was nothing but accommodating, kind and attentive! Now that’s what I call great hospitality service! They know what they are doing and I recommend everyone to come here! The room is beautiful and modern and clean! The location is safe and quiet & we will be back!
Stayed 1 night in Apr 2023
Response from Operation Manager on Apr 23, 2023
Thank you for taking time out of your busy schedule to let use know of your experience with the Marriott Courtyard of Waldorf.

10/10 Excellent

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was so awesome! They were professional, fun, and so nice! We had a great stay and will definitely come back!
Stayed 3 nights in Apr 2023
Response from Operation Manager on Apr 23, 2023
Thank you for allowing us to show our team sharing experience.

4/10 Poor

Darayl

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room phone wasnt working and when i brought it to their attention their reply was "yeah we know there are 2 phones that dont work on the premises"! Was no daily maid service since covid but nothing notifying customers of that. Asked for extra towels and never got them. Refrigerator had no rails on side door in order to keep bottles in place and refrigerator was unstable
Stayed 1 night in Apr 2023
Response from Operation Manager on Apr 18, 2023
Good day, Please allow me to begin by apologies about the experience that you had while staying at the hotel. I will pass on these details about the disappointments in your stay as it is a isolated incident. I will relay your comments to the appropriate leads to make this is an isolated incident.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Operation Manager on May 16, 2023
Thank you for taking the time to tell us of your experience.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff.
Stayed 1 night in Apr 2023
Response from Operation Manager on Apr 23, 2023
We truly appreciate that you enjoyed your experience.