Ratings based on 809 Verified Reviews

4.4 out of 5
87% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Puerto Rico

Lack of customer focus .,,

Posted Jul 24, 2017
State of the art hotel with conceptually handicapped management. Why have a world class hydro spa and close it at 8:00 pm To your customers who are tired after touring the city. Apparently they feel is a kiddy pool instead of the adult facility it is. Total lack of customer focus.
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Wonderful hotel

Posted Jul 10, 2017
The staff was really welcoming and help us with any request. The rooms were amazing, clean, and glorious air conditioning. Also, it had a plug for our American hair dryer which was wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler from LDN

Great Location and very accessible

Posted Jun 24, 2017
Found it a great location to navigate around the City, not too busy but close enough to feel part of it. The room was well presented and very tidy, great taste in decoration and felt at home straight away. The staff were more than helpful, I felt very welcome on my trip
4 out of 5
Recommended
for Everyone
by A verified traveler

Riverfront

Posted Jun 9, 2017
You are riverfront with a excellent walk way to get you to local restaurants with beautiful views
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Great location, service and room. very happy with this booking.
4 out of 5
by Dwoyne

This traveler left a rating score only Posted May 10, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Stunning Thames location.

Posted Apr 22, 2017
Pros: Newly constructed with excellent views over the River Thames.
Cons: Transport links to the Hotel. If you do not have transport, best to get a Taxi from the nearest Tube station.
Location: The Hotel runs a free shuttle service to the tube on the hour until 4pm.
Execellent Hotel accommodation and very helpful staff. Nearest tube station is a long walk away. Recommend that you take a taxi. New Tube station being built at Battersey will help. Even though the Heliport is next door the room insulation is so good that I did not hear any noise during my stay. It was very pleasant to be able to sit outside on the bar terrace to eat/drink and watch the River and see the helecopters take off and land.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cardiff

Nice hotel on the river

Posted Apr 21, 2017
Had a one night midweek stay which was nice, hotel is excellent even with construction work going on immediately opposite we didn't notice it. Only problem was the hotel is quite far away from the nearest tube.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Quiet location and Right on the Quays

Posted Apr 20, 2017
Pros: Quality, comfort and hospitality
Cons: Nothing
Location: City center is 10-15 minutes away. Euston station is about 20 minutes away.
Location was in the middle of a business area. Very quiet and comfortable and away from the noise and traffic of the city. It is right next door to a helicopter landing area which was very neat. The restaurant has an amazing view of the quays and helicopter pad. The room was very nice and very comfortable. The bed was like sleeping on clouds. The bathroom was very big and nice. The mirrors and lighting in the bathroom are superb for applying makeup and detailing anything on yourself. Breakfast was pretty great! They offer a full english breakfast which was included with the room. The gym is on the basement floor and quite nice as well. They offer free water bottles and rags for use in the gym. We had a very pleasant 1 night stay. The rooms are so well insulated that we did not realize construction was taking place directly across the street. About 10-15 mins from the city center.
5 out of 5
Recommended
for Couples
by A verified traveler from newcastle

Great hotel

Posted Mar 31, 2017
Pros: The fact that the hotel was 5 star rate and a reasonable price the only slight downside is it's a bit of a trek into central London
Cons: Nothing staff were polite food great and facilities supurb
Great 2 night stay able to check in at 12 with no extra cost spar is great staff were very helpful and the buffet breakfast was very good , bus runs to Victoria from outside hotel , right on Thames and next to London heliport which was not a problem with noise and enjoyable watching helicopters take off and land during breakfast