Great staff! Beautiful location! Historic Building
Posted Oct 14, 2016
The staff at Chase on the lake were truly outstanding. Check in was flawless, with the young woman confirming our Expedia booking while clearly explaining the layout of the hotel, the area, amenities. No mystery surprises.
Beds were comfortable, room was very clean.
The only let down was that breakfast buffet was not up to par. Under cooked bacon with bland eggs. It was more like the "continental breakfast" of some lesser chains. The potatoes were really good, to be fair. We had to ask for cutlery, there were no plates at the buffet, no milk for cereal. Staff rectified as soon as we mentioned. There was a large group booked in so it was probably very busy just prior to us arriving. Breakfast is often the last interaction you have with a hotel, as you check out immediately after. The effort that Chase on the Lake has out into their staff and facility leads me to believe that this is not the impression they want to guests to leave with. Hopefully they rise to the challenge