Indoor pool

Reviews of Quality Inn Grand Rapids North

2.5 out of 5
Quality Inn Grand Rapids North
2171 Holton Ct Nw, Grand Rapids, MI

Reviews

6.8
Rating 10 - Excellent. 100 out of 417 reviews" "
Rating 8 - Good. 116 out of 417 reviews" "
Rating 6 - Okay. 90 out of 417 reviews" "
Rating 4 - Poor. 56 out of 417 reviews" "
Rating 2 - Terrible. 55 out of 417 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Tommie

Disliked: Cleanliness, staff & service, property conditions & facilities
One worker working whole time I was there
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Tommie, Thank you for sharing your feedback with us. We will address your concerns with the team to ensure a consistent level of service for all our guests. We appreciate your input and apologize for any inconvenience caused by this situation.

2/10 Terrible

Elvis

Disliked: Property conditions & facilities
Terrible
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Elvis, We apologize for any inconvenience or disappointment you may have experienced during your stay. We appreciate your feedback and will take it into consideration to improve our services. Please feel free to contact our management team directly to discuss your concerns further. Thank you for choosing our hotel.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay was from Friday Jan 26th through Sunday January 28th. Checked out on Sunday, leaving the key in the room and removing all of my items by 11AM. The front desk came to my room and accused me of smoking while I was staying! The screens are ripped and torn on most rooms, which is a safety concern. Still has not charged me and my check out was Sunday January 28th at 11AM, which I promptly adhered to. I hope you don't try to charge me for any longer of a stay. After the service and quality I experienced, I will never return.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Ashley, Thank you for sharing your experience from your recent stay. We apologize if there was any misunderstanding regarding the accusation of smoking. We take such matters seriously and will ensure our team is reminded to handle such situations with more care. We appreciate your feedback regarding the ripped screens and will address this concern promptly. Regarding the billing, rest assured that we will only charge you for the duration of your stay as per the check-out time. We apologize for any inconvenience caused and hope to have the chance to provide you with a better experience in the future.

6/10 Okay

Quin

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Quin, We appreciate your recent stay with us. Please don't hesitate to contact us directly with any feedback you may have so we can improve for your next visit.

6/10 Okay

Julie

Traveled with partner
Disliked: Property conditions & facilities
Rhere was zero Snow removal
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Julie, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the snow removal issue during your stay. Our team takes this matter seriously and will address it internally to ensure a smoother experience for our future guests. We appreciate your understanding and hope to welcome you back soon for an improved stay.

2/10 Terrible

Ashlyn

Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Ashlyn,We apologize for any inconvenience you experienced during your stay. Please reach out to us directly so that we can address your concerns and work towards making improvements. Thank you for bringing this to our attention.

4/10 Poor

Amanda

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hot tub didnt work and the heat in the room didn't work
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Amanda,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We would like to encourage you to directly contact our management team with the details of your experience so they can address your concerns appropriately. We appreciate your feedback and strive to improve our services.

2/10 Terrible

Dalia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Dalia, We apologize for falling short of your expectations during your recent stay. We would appreciate it if you could reach out to us directly to discuss any specific issues you encountered so that we can address them promptly.

2/10 Terrible

Robert

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Had had a reservation for two nights only stayed one. Was charged for two. Called to address the issue. Revealed that hotel staff is very incompetent do not keep track of things and have to go through a lot of BS to get refunded. Recommendation find a better hotel that's up to date with today's time and technology. When you give a key card that should log when you actually checked out
Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Robert,We apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure accuracy in our billing process, but understand that errors can occur. We recommend reaching out to our management team directly to discuss your specific situation and find a resolution. Your feedback is valuable to us as we continuously strive to improve our services.

2/10 Terrible

Virginia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was dirty it had dirty towels bathroom had pee and poop around the seat.bed sheet was dirty just nasty and when we came in it smell like weed..staff also are very rude
Response from Manager on Dec 28, 2023
Hello Virginia, We apologize for the discomfort you experienced during your stay. We take cleanliness and guest satisfaction seriously. We encourage you to contact our management team directly to discuss your concerns so that we may address them appropriately.

2/10 Terrible

Chadd

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t recommend staying here.
Pool was broken, hot tub wasn’t very warm, breakfast was awful and not a good selection. Screen on bedroom window was all tore up. Employees were rude and disrespectful. Room was dirty, floor hadn’t been vacuumed bed skirt had boogers from people picking their nose and wiping it on the skirt. Just an absolute terrible experience..
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Chadd,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. Your concerns regarding the pool, hot tub, breakfast, screen on the bedroom window, cleanliness, and staff behavior have been duly noted. We appreciate your comments and will address them with our team for improvement.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, room comfort
Just short of great . . .
While the room looked pretty clean, the tub could use a good scrub with a cleanser. The texture surface allows dirt to settle in the crevices. The bed was so soft it was like sleeping on a squish mellow-honestly! One side of the curtains were hanging down-clearly off a hook or two. These little things show some neglect and would take a small effort to fix the situation. It was quiet enough and I can’t complain about the temperature level. With a little adjustment by me it was great! I’d stay here again in a pinch because the price was reasonable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Suzanne,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you experienced. Our housekeeping team is dedicated to maintaining high cleanliness standards and we will address your concerns about the tub appropriately. We are delighted to hear that you found the bed comfortable and enjoyed a quiet and comfortable temperature. We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Jennifer,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating. If you have any suggestions or feedback regarding your experience, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future.

4/10 Poor

leslie

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
they have no elevator.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 6, 2023
Hello leslie, Thank you for sharing your feedback regarding the lack of an elevator at our hotel. We apologize for any inconvenience this may have caused during your stay. We appreciate your understanding and will take note of your suggestion for future improvements. Please feel free to reach out to our management team for any further assistance.

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room 108, we had problems with things connected to the first switch into the room. The room was totally dark (in mid-afternoon, albeit with the drapes closed) because someone had turned off the far light (by the windows) at the lamp switch. We noted that the digital clock (plugged in by the TV) was flashing, having just reset. We corrected the time on the clock and set the alarm for a wake-up call. We also called the front desk for a wake-up call. Both of the latter efforts failed - we received no wake-up call and the digital clock shut off when we turned off the light by the door to retire. The digital clock should be plugged in at the lamp on the NEAR side of the bed (power there, 24/7, regardless of whether the room lights are on. These problems may be occurring in other rooms as well - it may be a housekeeping issue. SOME light should come on when you first enter the room and digital clocks should be connected to outlets that are always under power.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Brian, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay in room 108. We appreciate your feedback regarding the lighting and the placement of the digital clock. We will address these concerns to ensure a more seamless experience for our future guests. Thank you for sharing your thoughts with us.

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
The bedding was dirty, and had disgusting odors to it. The room was not cleaned at all and mold in the refrigerator. No one helped us when we needed a clean room, or at least clean bedding.
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Megan, Thank you for sharing your feedback with us. We appreciate you bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We encourage guests to reach out to our management team directly to discuss any issues experienced during their stay. We value our guests' comfort and strive to provide a positive experience.

4/10 Poor

Alyssa

Traveled with group
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Alyssa, We're sorry to learn that your experience didn't meet your expectations. We would appreciate it if you could reach out to us directly so we can address any specific concerns you may have had during your stay. We strive to provide the best possible experience for all our guests, and your feedback is valuable in helping us improve.

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello John, Thank you for rating our hotel. We appreciate your stay and hope you had a pleasant experience. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your input and would like to address any issues you may have encountered during your stay.

2/10 Terrible

Shawn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s very very dirty - our bedding literally had blood stains. There were cheerios and scraps of paper in the stairwell that went untouched the entire stay (3 days). I couldn’t make it through my paid for stay so left to check in somewhere else although partial refund was not an option.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 26, 2023
Hello Shawn,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our housekeeping team is dedicated to maintaining a clean environment, so we will investigate and address the issues you mentioned. We regret that you were unable to complete your stay, but please note that our refund policies are in line with industry standards. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.

8/10 Good

Anthony

Stayed 1 night in Nov 2023
Response from Manager on Dec 15, 2023
Hello Anthony, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Allison,Thank you for taking the time to share your feedback with us. We appreciate your rating and we apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is important to us and we take your comments seriously. Please reach out to our management team directly so that they can address your concerns personally and assist you further.

8/10 Good

chris

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello chris,Thank you for taking the time to share your feedback. We apologize for any inconveniences you may have experienced during your stay. We value your comments and will share them with our team to ensure improvements are made. We appreciate your patronage and hope to have an opportunity to welcome you back in the future.

4/10 Poor

Diane

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building was old and dingy, dirty. It looked nothing like the picture. I’m very disappointed.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Diane, We sincerely apologize for the inconvenience you encountered during your stay. Please rest assured that your feedback will be shared with our team to address the issues mentioned.

6/10 Okay

Claudia

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Don’t go for the breakfast
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Claudia,We apologize for any disappointment you may have experienced with our breakfast. We appreciate your feedback and will take it into consideration to improve our offerings.

8/10 Good

Phoebe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and price was good
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Phoebe,Thank you for sharing your experience. We truly appreciate the insight regarding our price and your insights regarding our facility. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

michael

Traveled with partner, Traveled with family
Liked: Staff & service
the bathtub looked unclean
Stayed 1 night in Sep 2023
Response from Manager on Oct 19, 2023
Hello michael,We apologize for the inconvenience caused by the unclean bathtub. Your feedback is valuable to us and we will ensure better cleaning standards in the future. Thank you for bringing this to our attention.

4/10 Poor

Julian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was low but asked if hot tub was working and if breakfast was available. Hot tub was like warm and breakfast was supposed to be 6a-10a and we went around 8:30 and nothing was there .
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Julian ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

John

Traveled with family
Disliked: Staff & service, amenities
The breakfast had something missing every morning first no milk for cereal second no orange juice third no utensil packages
Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello John ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

charles

Disliked: Staff & service, property conditions & facilities
Hair in breakfast gravy also toilet didn’t work correctly and stuff was outdated and messy
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello charles ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Anthony, Bristol

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very out dated but our room was clean and bedding is nice and comfortable however their double queen rooms are full beds not queen.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Anthony,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room and bedding. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Robert

Liked: Amenities
I had a nice overnight stay and the free breakfast the next morning was a nice touch.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hi Robert,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Poor

Todd

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were occupied spider webs in most corners of the room and bathroom. They were out of milk for breakfast cereal. There were full waste baskets and used towels in the hall most of the day every day for the days we were there. There was a family living in their Suburban in the parking lot the entire time. Are you looking to save some money? Ugh... There must be something better in the area.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 11, 2023
Hello Todd,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our towels and your insights regarding our parking. We hope to see you again in the future.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The morning breakfast was cold and there wasn’t any milk
Stayed 2 nights in Aug 2023
Response from Manager on Sep 4, 2023
Hello John, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

6/10 Okay

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Diane,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Cesar

Disliked: Property conditions & facilities
They must clean the shower, toilets and put new mattresses and blankets also the cooler is too old
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Cesar, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Christopher

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had strange odor, probably from the carpets. Kinda dingy atmosphere. Pool room seemed nice though. Breakfast was empty - had no food going aside from a crusty crock pot of gravy - no eggs or biscuits.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 8, 2023
Hello Christopher,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

8/10 Good

Thomas.

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again
Stayed 2 nights in Aug 2023
Response from Manager on Aug 11, 2023
Hi Thomas,We appreciate your review. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

2/10 Terrible

sahezeel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty rooms, old appliances, old carpets, limited choices in breakfast (not fresh, everything packaged), no fresh eggs, etc. No healthy choices even though paid twice the regular price for room (last minute booking). Will never visit again. Recommend not to book this property.!!!
Stayed 1 night in Jul 2023
Response from Manager on Sep 2, 2023
Hello sahezeel,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 Okay

Trevor

Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Trevor, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Angelica

Traveled with family
Disliked: Staff & service, property conditions & facilities
When first arrived the front desk attendant James was very friendly. The room was not as clean as it could have been. The next day the cleaning staff wanted to clean our room at 9am. I’m on vacation so I’m not out and about at that time. We did leave the room shortly after and told her it was ready to be cleaned since she was still on our floor. When we can back later that evening we noticed the room wasn’t cleaned and went to the front desk. The front desk attendant Vamsi told us we couldn’t get it cleaned so we asked for at least fresh towels. He preceded to give us another room. WHAT!! We have to pack all our stuff up and move to a room on the second floor instead of just giving us fresh towels. What they call HOT Breakfast was worthless. So we ended up at McDonald’s in front of the hotel. The hot tub was not hot and only one jet worked.
Response from Manager on Jul 22, 2023
Hello Angelica, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 Poor

loraine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The chair had a urine smell, there was mold on the wall under the window and in the bathroom. The carpet was stained not worth the $165.00 a night for sure. The only thing good is that the beds were comfortable. Would not recommend
Stayed 1 night in Jun 2023
Response from Manager on Jul 7, 2023
Hello loraine,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

stephanie

Liked: Staff & service
The staff was respectful and accommodating. Only downside was sometimes the hallways smelled bad. I would stay again as I felt safe and it met my needs.
Stayed 11 nights in Jun 2023
Response from Manager on Jul 2, 2023
Hello stephanie,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

James A

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was filthy and smelled as if someone was cooking in their room
Stayed 2 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello James A, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and enjoyed the pool
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hi Larry,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Diane

Liked: Staff & service
Stayed 4 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hello Diane,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hello Brett,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Charline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite while attending LPGA Tournament
Nice hotel. Rooms were spacious. No elevator for 2nd floor rooms. Good location. easy access. McDonalds across parking area.
Stayed 1 night in Jun 2023
Response from Manager on Jun 18, 2023
Hello Charline,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location and your insights regarding our parking. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Manager on Jun 3, 2023
Hello Edward,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Please do consider us again on your next visit to the area.

6/10 Okay

Edward

Liked: Cleanliness
Disliked: Staff & service
Having new people left alone that don’t have clue what they are doing. Breakfast included has not been ready on time and no one answers the front desk have to ring bell 3-4 times before they decide to wander up
Stayed 3 nights in May 2023
Response from Manager on Jun 2, 2023
Hello Edward, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.