Ratings based on 192 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from WA

Nice hotel

Posted Nov 28, 2017
Pros: location, breakfast and the size of the room.
Cons: Didn't get cookies the second night. Not sure if missed them but we got spoiled the first night so were disappointed there were none when we checked.
Location: Location was good and it was close to many things in the downtown area including some wineries and lots of restaurants.
The hotel was nice as well as the room. It was a good size. The breakfast was good with a variety of hot and cold items. They even had real, cooked oatmeal which is my husband's favorite. Good choice of food and not just cereal. Free parking is always a plus. They had great cookies at the desk at night.
Comment from Hotel Management
Nov 30, 2017 by Whitney Gress, Ast. Front Office Manager & Sales, Hotel Management
We are so pleased you enjoyed your stay with us. Thank you for the amazing rating and your valuable feedback. Sorry to here about the cookies they do go fast! We look Forward to seeing you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

A nice place to visit

Posted Oct 30, 2017
Pros: Clean facilities and friendly staff
Cons: Bed was incredibly stiff
I have always loved visiting Walla Walla, and have stayed at this Best Western before. Staff is very friendly, and the facilities are always clean. The one issue I ran into on my latest trip was the stiffest bed I have ever slept on. I don't remember the beds being this uncomfortable before, would definitely give them another chance, as they seem to do everything else very well.
Comment from Hotel Management
Oct 31, 2017 by Whitney Gress, Ast. Front Office Manager & Sales, Hotel Management
Thank you for staying with us Rob. I apologize for the stiff bed issue. We will pass this info along and get this fixed, we hope you consider staying with us in the future.
4 out of 5
by A verified traveler

Posted Oct 14, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017
Thank you for the amazing rating, we would love for you to stay with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

the location worked well. the area was quiet

Posted Oct 9, 2017
had a great experience did not hear the neighbors. plenty of hot water and the room was very clean. Bed was comfortable and plenty of pillows.
Comment from Hotel Management
Oct 10, 2017 by Whitney Gress, Ast. Front Office Manager & Sales, Hotel Management
Thank you so much for your wonderful comments. Look forward to having you back again.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 3, 2017
Excellent downtown location to walk to main street with tasting rooms, shopping, restaurants and Whitman College campus.
Comment from Hotel Management
Oct 7, 2017 by Whitney Gress, Ast. Front Office Manager & Sales, Hotel Management
Thank you for all your wonderful comments, we would love to have you stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA

Walla Walla

Posted Sep 23, 2017
Pros: Very clean. Good breakfast.
Location: A couple blocks from town. Visited the Whitman Mission northwest of town. Very interesting.
Enjoyed wine tasting, dinner at Wingman Birdz, discovering the area.
Comment from Hotel Management
Sep 24, 2017 by Whitney Gress, Sales, Hotel Management
We are so pleased you enjoyed your stay with us. Thank you for the amazing rating and your valuable feedback! Great to hear that you were able to enjoy our surroundings! We look forward to seeing you in the future.
4 out of 5
by Steve

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Sep 24, 2017
Thank you for the amazing rating, we would love for you to stay with us again!
5 out of 5
by Sylvia

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Sep 22, 2017
Thank you for the amazing rating, we would love for you to stay with us again!
4 out of 5
by Julie

Posted Sep 18, 2017 on Hotels
Comment from Hotel Management
Sep 22, 2017
Thank you for the amazing rating, we would love for you to stay with us again!
4 out of 5
by A verified traveler

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Sep 19, 2017
Thank you for the amazing rating, we would love for you to stay with us again!