Ratings based on 177 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

the location worked well. the area was quiet

Posted Oct 9, 2017
had a great experience did not hear the neighbors. plenty of hot water and the room was very clean. Bed was comfortable and plenty of pillows.
Comment from Hotel Management
Oct 10, 2017 by Whitney Gress, Ast. Front Office Manager & Sales, Hotel Management
Thank you so much for your wonderful comments. Look forward to having you back again.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 3, 2017
Excellent downtown location to walk to main street with tasting rooms, shopping, restaurants and Whitman College campus.
Comment from Hotel Management
Oct 7, 2017 by Whitney Gress, Ast. Front Office Manager & Sales, Hotel Management
Thank you for all your wonderful comments, we would love to have you stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA

Walla Walla

Posted Sep 23, 2017
Pros: Very clean. Good breakfast.
Location: A couple blocks from town. Visited the Whitman Mission northwest of town. Very interesting.
Enjoyed wine tasting, dinner at Wingman Birdz, discovering the area.
Comment from Hotel Management
Sep 24, 2017 by Whitney Gress, Sales, Hotel Management
We are so pleased you enjoyed your stay with us. Thank you for the amazing rating and your valuable feedback! Great to hear that you were able to enjoy our surroundings! We look forward to seeing you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient to all activities we had planned

Posted Sep 10, 2017
Pros: convenient to downtown, the pool looked very inviting, even though I did not get a chance to take advantage of it during this stay
Cons: the fridge did not seem to be very cold.
Location: Road rally was occurring the weekend I was there.
We had a pleasant stay, and a great opportunity to view all the cars that came in for the road rally scheduled for that weekend. Guests were in a low key party, relaxation mood, everyone I met was pleasant and happy.
Comment from Hotel Management
Sep 10, 2017 by Whitney, Sales, Hotel Management
We are so pleased you enjoyed your stay with us.Happy to hear you enjoyed this annual event that takes place each year! Thank you for the amazing rating and your valuable feedback, we will look into the fridge issue. Thank you for letting us know and we look Forward to seeing you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Excellent breakfast

Posted Sep 4, 2017
Nice clean hotel close to downtown with a full hot breakfast! Would stay here again. Front desk staff could be friendlier. Houskeeping staff was amazing!
Comment from Hotel Management
Sep 10, 2017 by Whitney, Sales, Hotel Management
Thank you for your feedback. Glad to here that you enjoyed our location and our Continental Breakfast; we are sorry to here about your experience with the front desk. We will pass this along to our employees. We hope to have you back again, and give us another chance!
4 out of 5
by A verified traveler

Good price, skip breakfast

Posted Jul 18, 2017 on Hotels
Clean and reasonably priced. The free breakfast was not very good, even as free hotel breakfasts are measured. I wasn't expecting fresh, but a little better than over-microwaved eggs would have been appreciated.
Comment from Hotel Management
Jul 20, 2017
Thank you for your feedback. Glad to here that you enjoyed your stay. We are sorry to here about your breakfast experience we will work hard to get this fixed. We hope to have you back again, and give our breakfast a second chance!
5 out of 5
by Sheryl

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017
Thank you for the amazing rating, we would love for you to stay with us again!
2 out of 5
by Brett

Disappointed

Posted Jul 11, 2017 on Hotels
Very disappointed with this hotel. The staff seemed disinterested and not welcoming during check-in. The hotel is in fair to poor condition, especially the beds. The mattress was broken down, and the sheets were well worn and old. I definitely do not think this hotel deserves the high customer rating.
Comment from Hotel Management
Jul 14, 2017
I apologize that we did not meet your expectations. However, we do appreciate your feedback as even negative feedback is helps us know where to put our focus to improve. We are going through some renovations over the next few months. We do hope you consider staying with us in the future to see our new look.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Easy walk to downtown Walla Walla!

Posted Jul 10, 2017
I loved the separate double sinks, the comfortable bed and spacious room. And my husband loved the full breakfast!
Comment from Hotel Management
Jul 14, 2017 by Whitney Gress, Sales, Hotel Management
We are so pleased you enjoyed your stay with us. We look Forward to seeing you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for a quick trip

Posted Jul 9, 2017
Complimentary breakfast was really good! Staff was very friendly, I did check out early not because of anything to do with the hotel but the staff at the front seemed very concerned which is nice to see a customer service driven hotel at a reasonable price.
Comment from Hotel Management
Jul 10, 2017 by Whitney Gress, Sales, Hotel Management
Thank you for leaving this fabulous comment about our breakfast and staff! We love having you stay with us and hearing feed back from our guest! The team here at Best Western Plus Walla Walla Suites Inn is thrilled to hear such good feedback, and we're proud to be one of the convenient hotels just minutes away from almost everything in historic down town Walla Walla. Did you get to enjoy the Fresh backed cookies or our gluten free options? Next time your here, you should try our in house baked cookies and locally made Revel bars. We hope to see you again, and bring a friend!