Ratings based on 87 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Great customer service

Posted Mar 28, 2017
I really enjoyed my stay, friendly staff, clean updated room, continental breakfast was good and they always had fresh fruit. They also kept cool cucumber water available. Thumbs up!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017
I loved everything about this hotel. The beds were very clean & confertable. You have everything you need to have a great stay. The shower was good too! After a long day The pool & spa was a good end to the night. Slept like a baby and got up to nice staff and a good breakfast. Thank you Quality Inn. Walla Walla
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for your stay and review. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Excellent staff - very nice and accommodating. Excellent breakfast selections. The beds were extremely comfortable. Having a nice fridge, microwave and coffee in the room was great. Also, they provide 24hr fresh coffee in the lobby. Would definitely stay there again if in the area.
Comment from Hotel Management
Mar 21, 2017 by general Manager , Hotel Management
Thank you for your time and feedback on our hotel. We look forward to seeing you again.
3 out of 5
by A verified traveler

room was a little out dated and need up keep

Posted Mar 13, 2017
Pros: The staff
Cons: The rooms
Location: very close jut a few blocks away
Our room was out dated, It had a bad smell to it. The spa tub was patched inside but it looked like a home patch job. The frame on the mirror by the tub was cracked. The frames on the walls all looked like someone tried to take them off the wall. The WIFI worked half of the time. The guide on the TV never matched what was on TV Ceilings were very thin could hear the family above us all day and night. the only good part of this hotel was the staff was amazing and friendly and it was close walking distance to downtown.
Comment from Hotel Management
Mar 21, 2017 by General Manager , Hotel Management
Thank you for your feedback. I apologize for the issues that you encountered during your stay, I hope you give us another chance to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wenatchee, WA

Close to meeting site.

Posted Mar 13, 2017
Pros: Convenient. The breakfast was wonderful.
Cons: Clearer instructions on how to use the A/C-Heat, and also the television.
Location: Just went to an FOE conference, and the hotel was close by.
Check-in and out was very easy. Hotel staff courteous and friendly.
Comment from Hotel Management
Mar 21, 2017 by General Manager , Hotel Management
Thank you for your feedback and ways that we can better our guest experience. I will share this with the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from walla walla washington

Kami makes it feel like home!

Posted Mar 11, 2017
I live staying here because of Kaminski at the front desk...she makes it feel like home because she's gotten your know me! She knows what rooms I like and always makes sure to have a light on in my room if I'm coming in late. She's delightful and goes the extra mile.
Comment from Hotel Management
Mar 21, 2017 by Heather, Hotel Management
Thank you for your kind words. We are very lucky to have Kaminski (love the nickname by the way) on our team. We look forward to having you every time you stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chula Vista CA

Warm and friendly !

Posted Mar 6, 2017
We arrived late and everything was ready at our check-in. The staff was awesome. Beds are comfortable and the room temp was perfect ( it was close to freezing most of our trip) and the room was quite even with traffic outside. Fairly busy street but never a problem. The bathroom was good size, well appointed, and the shower was great. The staff was very helpful with all our needs and requests. Will definntely stay again!
Comment from Hotel Management
Mar 21, 2017 by General manager, Hotel Management
Thank you I look forward to sharing your comments with the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Feb 24, 2017
Pros: Hotel staff, quick breakfast, close to downtown
Cons: The showers could be updated.
Location: Walla Walla has excellent food and music!
I was pleased with the room. This hotel isn't luxurious, but for the price, it works just fine. The hotel staff really cares about helping you out, and making you feel comfortable.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Mary, thank you for your review. I appreciate our staff always showing they truly care about our guests that stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 25, 2017
Very close to downtown.walking distance to Starbucks and restaurants. Love the free breakfasts .
Comment from Hotel Management
Mar 21, 2017 by General Manager , Hotel Management
Thank you for you review.
4 out of 5
Recommended
for Everyone
by A verified traveler from La Grande, OR

Reasonable Price

Posted Jan 23, 2017
When we fly out of Walla Walla airport, we always stay at Quality Inn because we travel from La Grande, OR and usually have an early flight to Seattle. It's clean, close and reasonably priced. The staff is always cheerful and helpful. The facility never smells like smokers were there. Breakfast is included and there is always infused water and cookies in the lobby. A nice touch for weary travelers. My only criticism would be the mattresses are not very comfortable. They are very springy and soft.
Comment from Hotel Management
Mar 21, 2017 by General Manager , Hotel Management
I'm glad we can make your trip to Seattle that much easier for you. We have been replacing mattresses, it's always great to get that type of feedback so we are able to better your experience. Thank you