Lobby sitting area

Reviews of Super 8 by Wyndham Walla Walla

2 out of 5
Super 8 by Wyndham Walla Walla
2315 Eastgate St, Walla Walla, WA

Reviews

7.6

Good

Rating 10 - Excellent. 262 out of 1001 reviews" "
Rating 8 - Good. 393 out of 1001 reviews" "
Rating 6 - Okay. 228 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 21, 2024
Thank you for your time and your business!

6/10 Okay

Donna

Rooms were clean but smelled slightly of smoke. Convenient location.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 5, 2024
Thank you for taking your time to leave your review ! We appreciate your business and hope to see you again!

10/10 Excellent

Bertha

Liked: Amenities
The cleanliness and breakfast.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for your awsome review and rating! Hope to see you soon!

2/10 Terrible

Tina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub was broken and dog poop all over out side of main and back door. I have service dog but i pick up all her poop but thing if u put up bag pole and trash can close by
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 15, 2024
I apologize for the inconvinences you encountered while you stayed with us. The hot tub was down but since has been repaired and as for the poop we are short staffed but we are working on hiring more staff so we don't miss things like that and i do appreciate your suggestion on the bag pole I will be running it by my manager thank you for your time and I do apologize.

10/10 Excellent

linda

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
I would like to thank you for taking time to rate our hotel and rate your stay with us. Our guest are very important to our staff!

8/10 Good

Patrick

Stayed 2 nights in Feb 2024
Response from Front desk on Mar 21, 2024
Thanknyou for your review your business is much appreciated!

10/10 Excellent

kirsten

Stayed 1 night in Feb 2024
Response from Front desk on Mar 21, 2024
Thank you for your outstanding review we appreciate your business!

6/10 Okay

Lauri

Liked: Cleanliness, staff & service, amenities
This is a nice quiet spot. That is what I appreciate the most. I also like the hot tub and that is the main reason I go but have been disappointed the last two visits because each time I was told it had just been shut down for service. I appreciate that the pool is kept at a comfortable temperature. However, it does not replace the hot tub.
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 3, 2024
Thank you for your stay and feedback! We were glad to accommodate you! We do apologize for the hot tub being out of order, it just went out of order and should be back up within the week. We hope to see you again and have that hot tub up and running for you! Thank you for the understanding and if you have any other questions or concerns, please feel free to contact us.

2/10 Terrible

Kris

Disliked: Staff & service, amenities, property conditions & facilities
This was the rudest and most unwelcoming staff I’ve ever seen in my life. They treated me like an inconvenience and a problem from the second I stayed there they racked up as many fees as they could, and multiple times, told me, I could go stay somewhere else if I didn’t like it when I was not causing any issues for them
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 2, 2024
Sorry you feel this way. We had to add charges because we were told you had 1 pet, then saw on our cameras that you had 2 (which was only admitted to only after we said we had it on camera). And also, the damage of property, which included a stained bath towel and mat. As for the pet fee, we only charged the regular pet fee for the additional dog and withheld the added 50 fine for undeclared pets. There were no other added charges. If you have any questions or concerns, please feel free to contact us.

10/10 Excellent

Thom

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, no odors from cleaning. Very nice staff. Only issue was that Expedia did not forward my reservation so I pretty much had to start over with the staff. Particularly the owner was very helpful.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
I would like to thank you for your review and I am sorry to hear about your experience with your reservation , I am happy that we could help you! Hope to see you again!

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 19, 2024
Thank you for your stay and feedback! We appreciate it and hope to see you again!

2/10 Terrible

Khadija

Disliked: Cleanliness, staff & service, property conditions & facilities
Room service was horrible, everything was broken inside the hotel room. It was smelly.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 19, 2024
Thank you for your stay and feedback, it's greatly appreciated. And we're sorry to hear you had this experience, but it's seems front desk was never made aware of any of these problems so we couldn't help or fix anything for you. Also upon further investigation, we couldn't find anything wrong with the room you stayed in nor was anything broken. If you have any further questions or concerns please feel free to contact the hotel. Thank you.

8/10 Good

Heather

Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 2, 2024
Thank you for your stay and feedback! We greatly appreciate it! We hope to see you again!

8/10 Good

Donna, Kamloops

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 13, 2024
Thank you for your stay and feedback! It's greatly appreciated, and we hope to see you again!

4/10 Poor

TERESA

Disliked: Amenities, property conditions & facilities
Potsmoker outside facility. Unsafe area of town. Room wasn't the cleanest.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for your stay! We're very sorry to hear that. Next time please make staff aware so we may solve any issues that may arise and better accommodate you.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for your stay and for your feedback! We hope to see you again!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 13, 2024
Thank you for your feedback! We greatly appreciate it as well as your stay! We hope to see you again soon!

8/10 Good

Donovan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Housekeeping was exceptional! The housekeeper that did my room should be commended! Breakfast could be improved on greatly, the coffee was bad, could have been the local water though. Coffee pot didn't work one day so every one has to pour coffee directly out of the hot pot with the lid off haha. At least the coffee was only luke warm. The waffles kind of smelled like rubber. We all joked and called it flubber. Lots of nearby gas stations to get sausage and egg burritos in the neighborhood though.
Stayed 5 nights in Dec 2023
Response from Front Desk on Dec 23, 2023
Thank you for your stay and for the feedback Donovan! It's greatly appreciated and we hope to see you again! And we are going to be updating our breakfast menu soon.

4/10 Poor

Bo Weise

Business traveler
Disliked: Cleanliness, property conditions & facilities
Every thing in the room was dirty and falling apart . There was also an unpleasant odor in the room.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 20, 2023
Hello, thank you for your feedback and we appreciate your stay! Next time please be sure to just let any front desk employee about any issues and we can help you with them, either by changing your room or a free room upgrade. We were not made aware of any problems until after departure which restricts how we may better accommodate you. We hope to see you again and make it up to you.

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a nice large yard that was decently lit at night when I took my dog out. This made me feel safe.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 10, 2023
Thank you for your stay and feedback! Its greatly appreciated and we hope to see you again!

4/10 Poor

CHRISTINA

Traveled with family
Disliked: Property conditions & facilities
The hot tub was out of service ice machine was out of service our room smelled bad and the beds are pretty hard
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 10, 2023
Next time please make sure to tell front desk about any problems so we may help you and better accommodate you. If we were made aware of the situation we could've switched your room for you immediately to ensure there was no problems. And our hot tub was out for a very short time and is currently working. We apologize for that inconvenience.

2/10 Terrible

Dustin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were unclean garbage underneath the bed bug bites after the stay not sure if it was spiders or bed bugs but we have bites on our body's
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 29, 2023
Hello, thank you for your stay and feedback. We have since had our cleaning crew do a thorough search of the room and have not found any evidence of any bugs ever being present. We have also since rented the room with no complaints or concerns. Next time please make front desk aware of any situations so that we can immediately resolve the situation. If you have any further concerns or questions, please feel free to contact us.

10/10 Excellent

Terrese

Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 24, 2023
Thank you very much for your feedback and for your stay! Its greatly appreciated and we hope to see you again!

8/10 Good

Zane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A property map or something so people know theres a vending & ice machine located on the 1st floor only. A staff member needs to clean tables in breakfast area.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 13, 2023
We do have property maps available at the front desk at, request, to save paper. Thank you for your feedback and for your stay, its greatly appreciated and we hope to see you again.

6/10 Okay

Miranda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 13, 2023
Thank you for your feedback and for your stay! We hope to see you again!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing stands out in my mind. The property grounds appeared to be kept up. I really did not walk around or look closely. It was raining hard the day I might have.
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 6, 2023
Thank you for your feedback and for your stay! We hope to see you again and accommodate your stay even better next time!

4/10 Poor

Mary

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled bad when we entered. Turning on the air conditioner helped, but when it was off the smell immediately returned. The toilet was not secure to the floor and rocked when getting up or down. The left side of the mattress had a problem with the springs and was uncomfortable. The television guide in the guest book did not have correct numbers for channels. On the television two different guide pages made it confusing to find channels or television shows.
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 6, 2023
I'm sorry to hear this, next time please let front desk know so we may fix any problems and better accommodate you. We Hope to see you again and also thank you for your feedback and stay. If you have any questions or concerns, please feel free to contact us.

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 6, 2023
Thank you for your stay and feedback! We hope to see you again!

8/10 Good

Arwen

Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 21, 2023
Thank you very much for your stay and your feedback its greatly appreciated! We hope to see you again.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
thank you for your feedback and stay!

8/10 Good

Tim

Liked: Cleanliness
The property was easy to locate and access. The room was clean, quite and comfortable. However, the bathroom was very inconvenient for an accessible room. The hand held shower was quite high with no means of being held at a lower elevation. The counter space around the sink area was very limited. The location of the hand towels and wash clothes we very inconvenient for the sink area.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for your feedback and stay and we hope to see you again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly, great pool!
This is a clean and friendly place to stay. I recommend it! The pool and jacuzzi are wonderful!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for your stay and feedback! Its greatly appreciated and we're very happy to hear you enjoyed and hope to see you again!

4/10 Poor

Monica

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for your feedback and stay! Please call if you have any questions or concerns you'd like to voice.

4/10 Poor

Jennifer

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very upset with the fact I wound up needing one more night and cost me twice what I paid for the entire. Quite rude about it. Will never stay there again.
Stayed 7 nights in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for your feedback and stay, and on the weekends the price is higher at every hotel, we're sorry you had to extend and spend more but the pricing is very low compared to the area and we try very hard to give the best possible pricing. If you have any questions or concerns please give us a call.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you and we're very glad to hear you enjoyed! We hope to accommodate you again !

10/10 Excellent

Ronner

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you for your stay and feedback! Its greatly appreciated and we hope to see you again!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 13, 2023
Thank you for your stay, and we appreciate your stay! We hope to see you again!

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service
Stuff very friendly
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for your response, we appreciate your stay and feedback and we hope to see you again!

6/10 Okay

Maygen

Too much money for the quality of the rooms.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 13, 2023
I'm sorry to hear this, we strive to become better everyday and hope to have you again. If you have any questions or concerns please give us a call.

8/10 Good

Lawrence

Traveled with pets
Liked: Cleanliness, staff & service, amenities
The rooms were very clean and a bad very comfortable staff send all my needs. Thank you.
Stayed 1 night in Oct 2023
Response from Super 8 Staff on Oct 8, 2023
Thank you so much for taking the time to leave us a review along with a rating. We appreciate your business.

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The wifi consistently stopped and started. Upload speeds were less than 1mbps. I couldn't work in the hotel room and had to leave to find service elsewhere. I spoke with an employee who told me it is always like that. Unacceptable when you advertise that you provide wifi access.
Stayed 2 nights in Sep 2023
Response from Super 8 Staff on Oct 8, 2023
First and foremost, thank you for taking the time to leave us a review and rating. I would like to apologize for the inconvenience this was for you, our wi-fi is complementary free of charge. If for whatever reason the wi-fi is lacking, it is not in our control, but I will make sure to mention this to management so, that they can get in contact with our provider. Again, our apologies and I hope you have a great week ahead.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just car street noise early morning
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 4, 2023
Thank you for your feedback and stay! WE appreciate it and hope to see you again! And I'm sorry to hear about the street noise, it is typically very quiet and we almost never have this problem, but sometimes this side of town can get busy in the morning with all the workers leaving. Next time please ask for our assistance getting a quieter room and we can hopefully work something out for you.

2/10 Terrible

Michelle, College Place

Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Front Desk on Oct 4, 2023
Thank you for your feedback and stay! WE appreciate it and hope to see you again! If you'd like to give us any reasoning behind your feedback please feel free to give us a call at anytime.

4/10 Poor

Daisy

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 4, 2023
Thank you for your feedback and stay! WE appreciate it and hope to see you again! If you have any questions or concerns about your stay, feel free to give us a call at anytime.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Walla Walla.
Adequate for our needs. Breakfast was fine. I would stay there again.
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for your stay and feedback and we're glad to hear that. We hope to see you again!

8/10 Good

Mark

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for your stay and feedback and we hope to see you again!

4/10 Poor

Rick

Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for your feedback and please contact us with any questions or concerns regarding your stay.

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 15, 2023
Thank you for your feedback and we appreciate your stay! We hope to see you again!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 25, 2023
Thank you for your feedback and we were happy to accommodate you! We hope to see you again!

4/10 Poor

Valeri

Disliked: Property conditions & facilities, room comfort
Location is good, hotel pool an spa are not working.
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 20, 2023
Thank you for your feedback and stay! We hope to see you again! And our spa should be back up and running soon, and the pool is now open.