This is a hotel with lovely and charming decor but unfortunately, terrible customer service and no hospitality to speak of. We were checked in by a teenager—a maybe 15 year old young man with zero customer service skills who was apathetic and clearly untrained. We were not even told where the room was located. Essentially, I was asked my name and handed a key :/ When we tried to call the help desk/reception desk for some general information and for the WiFi password, it was just a automated message that said the phone number was not in service. The restaurant on site had options on the menu that were not even available, I was served a bottom of the keg pint of beer that was filled only 3/4 full and was undrinkable (stale/rancid) and when I brought this to the attention of the server (again, the teenage boy) his response was “okay”—and there was no apology, no offer to replace it nor refund. My friend says the tacos she ordered were delicious though so at least there is that. We found a dirty bandana in the bedding—unacceptable and highlights poor housekeeping. The water dispenser was empty day and night. I needed a receipt and the young man kept saying he had emailed it despite me insisting he didn’t have my email address. Finally, he let me give him my actual email and i received my receipt. Ultimately, my friend and I felt un-welcomed at the Weinhard Hotel. I really don’t like having to leave a bad review but they can do much better.