Ratings based on 67 Verified Reviews

3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

A budget hotel, but poorly maintained.

Posted Dec 28, 2016
Pros: The breakfast was surprisingly good.
Cons: It would not be so hard to clean properly.
Location: Walllabi amusement park, in summer months. Louvain la Neuve university.
This green Ibis is very basic, with tiny rooms. At a glance it seems ok. But try do a poor job of cleaning (seems to have a very small cleaning staff, so the blame is on Ibis, not on the clearners). As a result, the carpet was dense with dust, and they use a cleaning spray (a chemical) to mask odors and create a fake sense of freshness. Everyone in our family felt sick from the day we arrived and recovered as soon as we left.
Comment from Hotel Management
Dec 30, 2016 by I. Beernaert, Sales & Banquet Coordinator, Hotel Management
Dear Mr Birman, Thank you for taking the time to share your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to pount out this issue and prevent future occurrence. Feel free to sollicitate our staff members during your stay in order to find an immediat solution, we remain at your disposal 24/24h. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in a near future.
4 out of 5
by A verified traveler

convenient for Louvain La Neuve

Posted Sep 23, 2016 on Hotels
it was slightly above average
4 out of 5
by Kevin

This traveler left a rating score only Posted Nov 11, 2015 on Hotels
3 out of 5
by Fernando

This traveler left a rating score only Posted Oct 22, 2015 on Hotels
3 out of 5
by Ray from Hamilton

Posted Aug 21, 2015 on Hotels
Lack of air con during a heatwave was a struggle.
2 out of 5
by A verified traveler

It's just OK

Posted Jul 21, 2015 on Hotels
Nothing interesting, a basic/regular Ibis as you can imagine.
4 out of 5
by chun-hsien from UK

friendly receptionist.

Posted Jan 6, 2015 on Hotels
parking is free outside the hotel. balcony is a plus. coffee is free and available on 1st floor breakfast is very nice with fresh squeezed orange juice. room is just like other ibis hotels with different decor.
4 out of 5
by John from Ireland

Great Location

Posted Aug 19, 2014 on Hotels
I stay at this hotel regularly as it's location is ideal for my business needs. It's value for money!
4 out of 5
by jon from bristol uk

This traveler left a rating score only Posted Jan 12, 2014 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 18, 2013 on Hotels