A budget hotel, but poorly maintained.
Posted Dec 28, 2016
This green Ibis is very basic, with tiny rooms. At a glance it seems ok. But try do a poor job of cleaning (seems to have a very small cleaning staff, so the blame is on Ibis, not on the clearners). As a result, the carpet was dense with dust, and they use a cleaning spray (a chemical) to mask odors and create a fake sense of freshness. Everyone in our family felt sick from the day we arrived and recovered as soon as we left.
Comment from Hotel Management
Dec 30, 2016 by I. Beernaert, Sales & Banquet Coordinator, Hotel Management
Dear Mr Birman,
Thank you for taking the time to share your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
We strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to pount out this issue and prevent future occurrence. Feel free to sollicitate our staff members during your stay in order to find an immediat solution, we remain at your disposal 24/24h.
We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in a near future.