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Get an overview of this hotelLuxury Rixensart hotel in Genval with full-service spa

Location

Located in Genval, this luxury hotel is within 9 mi (15 km) of Royal Waterloo Golf Club, Wellington Museum, and Catholic University of Louvain. Brussels Lawn Tennis Club and Universite Libre de Bruxelles Solbosch Campus are also within 12 mi (20 km).

Hotel Features

Along with a full-service spa, this hotel has a restaurant and an indoor pool. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, a health club, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 122 rooms offer free WiFi, minibars, and flat-screen TVs with satellite channels. Guests will also find room service, free bottled water, and hair dryers.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Martin's Château du Lac features outdoor tennis courts and an indoor pool. Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. Event facilities measuring 10760 square feet (1000 square meters) include conference space. This luxury hotel also offers a health club, a spa tub, and a sauna. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

  • Free WiFi 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 122 
  • Number of floors - 4 
  • Bar/lounge 
  • Tennis on site 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Concierge services 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Full-service spa 
  • Health club 
  • Meeting rooms 23 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Garden 
  • Terrace 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Free self parking 
  • Free train station pickup 
  • Outdoor tennis courts - 2 
  • Conference space size (feet) - 10760 
  • Conference space size (meters) - 1000 
  • Sauna 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Indoor pool 
  • Television in common areas 
  • Wedding services 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Parking (limited spaces)

Room Amenities

  • Free WiFi 
  • Air conditioning 
  • Bathrobes 
  • Free bottled water 
  • Blackout drapes/curtains 
  • Desk 
  • Iron/ironing board (on request) 
  • Satellite TV service 
  • In-room childcare (surcharge) 
  • Free toiletries 
  • Hair dryer 
  • Daily housekeeping 
  • In-room safe 
  • Flat-panel TV 
  • Minibar 
  • Phone 
  • Room service (limited hours) 
  • Connecting/adjoining rooms available 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Breakfast is available for a surcharge each morning.

Genval les Bains - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Reservations are required.

Late night fare is available from room service (during limited hours).

Nearby Things to Do

Outdoor tennis courts and a health club are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Bicycle rentals on site 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, MartinSpa Bodywhealth. Services include massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a spa tub.

Children under 16 years old are not allowed in the spa without adult supervision.

  • Manicures and pedicures 
  • Body scrubs 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

Check-in time starts at 4 PM

Special check-in instructions:

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per night.

Pets

  • Pets allowed for an extra charge of EUR 30 per pet, per night

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Fees

You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: EUR 0.61 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: EUR 26 per person (approximately)
  • Airport shuttle fee: EUR 75 per vehicle (roundtrip)
  • Pet fee: EUR 30 per pet, per night
  • Rollaway bed fee: EUR 40 per night
  • Facilities fee: EUR 30 per person, per stay and includes use of:
- Fitness facilities
- Sauna
- Spa tub
- Spa
- Swimming pool
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Chateau Du Lac
  • Chateau Du Lac Hotel
  • Chateau Du Lac Hotel Rixensart
  • Chateau Du Lac Rixensart
  • Chateau Lac Hotel Rixensart
  • Chateau Lac Hotel
  • Chateau Lac Rixensart
  • Chateau Lac
  • Martin's Château Lac Hotel Rixensart
  • Martin's Château Lac Hotel
  • Martin's Château Lac Rixensart
  • Martin's Château Lac

We should mention

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.


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3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
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great location nice hotel but not a 5 star

3 out of 5
by
Posted Oct 20, 2016
positives: the hotel is it the great quiet location, good dog walks and great restaurant near by negatives: no bellboy on arrival or valet parking, when we ordered the room service the waiter delivered first meal then returned after the 5 minutes with the second meal and the drinks arrived 10 minutes after that which was very disappointing as by the time they arrived the food was cold and my partner send his steak back and they have send this same reheated meal after 20 minutes which was shocking. shower gel in the dispenser on the wall, very limited choice of the drinks in the mini bar. overall: nice hotel for a one night break however the standard of 4 stars not 5. Management it is to busy with the costumers attending the conferences to be paying the attention to holiday makers.
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Excellent Short Stay visiting Friends

5 out of 5
by from UK
Posted Oct 17, 2016
Pros: Location. Welcome. Staff help. Comfortable.
Cons: Nothing really -
Location: Local Fontanel Pizza restaurant and Bistro opposite both good for evening meals all a short walk away. Lovely walk round lake to build appetite
My wife and I needed a hotel local to Genval while spending the weekend celebrating a friend's Birthday and this fitted the bill perfectly. Very comfortable hotel - not the cheapest but good value. We had a room on ground floor with a view of the lake. Room was spacious and comfortable. Hotel staff were very helpful including arranging free transport to venue for us saving taxi fares. Breakfast was all you need with good choice - didn't try hotel restaurant in evening. All good. Would recommend - try to get a room at front. Would look to stay again.
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4 out of 5
by from Luxembourg
Posted Sep 1, 2015
Pros: the distance to Brussel.
Cons: Bathroom was not very clean, I guess they forgot to rinse...
Location: visit Brussel Center.
Very agreable place, close to Brussels, calm and relaxing.
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Accommodating staff who go above and beyond

5 out of 5
by from Fredericton
Posted Aug 5, 2015
We were exceptionaly pleased with our stay at this hotel.
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An unforgettable experience

5 out of 5
by from montreal, quebec
Posted Aug 1, 2015
Pros: Staff constant availability, cleanliness, and overall beauty
Cons: Nothing
Location: Being a small town, like in the country for Canada, there is really not much to do or see except excellent restaurants.
This hotel is everything you want when looking for comfort, ease of access, staff availability and their will to ensure your enjoyment. Rooms are spacious and kept immaculately clean. The atmosphere in the Chateau is a happy one. Overall, not only would I recommend it to anyone visitingBelgium, but I would gladly return myself.
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Lovely setting, expensive extras.

3 out of 5
by
Posted Jul 20, 2015
Pros: Position overlooking the lake. Spacious modern rooms. Delicious food, well presented.
Cons: Provide tap water in the restaurant. Provide real milk on the courtesy tea-tray. Remove the fee for use of the swimming pool
Location: Convenient for visiting the site of the battle of Waterloo.
Modern, comfortable and spacious rooms and dining room overlooking the lake. The breakfast buffet was excellent as was the dinner. However, there was a substantial, per person, charge to use the swimming pool ( and the rest of the spa facilities) so we didn't feel like paying this just for a swim before breakfast. Having specifically chosen the hotel as it had a pool, this was disappointing. The hotel makes a lot of its eco tourism but we were refused tap water in the restaurant and were told that only bottled water was provided. These were half-litre bottles for the price of half a starter.
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Nice spa based hotel near a pretty lake

5 out of 5
by from UK
Posted Jul 31, 2014
Excellent food , very comfortable bed, friendly staff .
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Great location, nice rooms, poor service

3 out of 5
by from London, UK
Posted Jul 10, 2013
Pros: Location
Cons: Staff service
Location: Located near a beautiful lake in Genval. Very calm and picturesque location.
The location for this hotel is unbeatable. The lake is really beautiful. While the room itself was nice and clean. we've experienced some mishaps during our stay. At one point the key cards stopped working, and on two occasions the reservations we made with the staff (for dinner and massage) were later not found in the system forcing us to search alternatives. The elevator was really slow and outdated, I found taking stairs to the 3rd floor faster. Granted none of these are a big deal- it is really not the quality of service one would expect from a 5 star hotel. We've stayed in a few 3 and 2 star hotels during the length of the vacation, and found service provided by them to be easily on par with this and sometimes better. It is a real shame as like I mentioned- location is great and the rooms themselves are very nice.
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Business Interests trump Guest experience

3 out of 5
by
Posted May 17, 2013
Cons: Unreliable and slow taxi service make this a difficult location is you do not have a vehicle.
Location: Wonderful views of the 'Lac' make this a great setting IF you do not need local facilities.
As a 5 star hotel and I had expected a 5 star 'guest experience'. Unfortunately the room I was allocated was directly beneath a health club and at around 8am I was disturbed by loud music from a spinning class. The hotel was unable to resolve this and I found myself having to leave my room to work. The hotel manager listened to my complaint with a demeanour that suggested he was familiar with this issue. He apologised but did nothing beyond that. I believe that the hotel KNOW this is a problem and hope that guests will have left the rooms before it becomes an issue. Siting a health club amongst guest rooms is wrong. Starting a class that will inevitably disturb guests before 10am is wrong. Displaying a 'sorry but...' attitude is unacceptable. If you find yourself in a wing distant from the club, this would be a reasonable place to stay.
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Nice locale, so-so spa, very expensive

2 out of 5
by from London
Posted Sep 2, 2012
Pros: Food
Cons: Price
Location: Lakeside, very pretty, a few km from autoroute.
We just had a single night stop on our way back from Germany to England and wanted somewhere with pool/spa so we could relax. The pool is tiny - you can't swim in it. The other pool features are just so-so, not much better than a typical gym, and at 30€ pp it's quite expensive. We arrived around 1pm, but their checkin time is 4pm, but they did at least rush our room so didn't have to wait too long. Not ideal for just an single night stop though. Our room's bath/shower fittings were faulty and needed attention. We needed robes for the spa area, but we weren't provided with any until a we asked. Restaurant food was excellent, however, and staff were nice enough, but not especially welcoming or friendly. Word of warning if arriving by road: Our satnav chosen route took us along a road that been dug up and was rocky/muddy and full of pot holes. It also tried to send us down the wrong way down a one-way street. Not a complaint of the hotel, of course, but it's probably wise to ignore satnav directions within 1km of the hotel. Parking was ok and free. Overal, I'd say it was too expensive for what you get.
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