Posted Feb 15, 2016
We booked a Superior Room (323sq. ft) in Martins Grand Hotel. We requested twin beds. At the time of booking there were 5 rooms available at the rate of £90, which we paid.
The booking confirmation stated our bed preference and that the room was guaranteed for late check in until 12.00 midnight.
We arrived at 10.45pm to be told they couldn't give us a room in the hotel with twin beds as they were fully booked!
They could only offer a smaller room (258 sq ft) with twins in the adjoining Martins Hotel. I pointed out to the indifferent desk staff the hotel next door was cheaper than the Grand, (he tried to argue it was more expensive than we had paid) and to take it up with his manager in the morning , who would be in at 7.00am, we left at 6.30am so no luck there.
The room had no tea/coffee facilities, nor any stock in the mini bar. It felt like a "stand by" room. That said it was clean, comfortable and the shower worked well.
I would have happily given the Martins Hotel a higher rating if it was the one I booked, just not what we booked!