Comfortable room, short on employees and a few ser
Posted Nov 15, 2016 on Hotels
Last Friday I came to this hotel to attend a conference nearby at the local hospital. Despite its name, it is rather smallish in size with a few floors, so it looks much bigger on the promotional literature. The travel website I booked on had a saving for a room with a queen bed and kitchenette and the room was quite spacious if not a little cold.
On arrival, I found only one person on the reception desk who was helpful but did not particularly go out of her way to meet all my needs or point me in the right direction. And in fact she was the only person available that night, and when I checked out the following day. To her credit, it seems like the hotel had her covering every aspect from reception to breakfast arrangements. In fact, there were very few employees around to meet the number of guests needs, and that’s clearly something the hotel needs to improve on from a staffing perspective.
So what were my findings:
-they have basic amenities including an oven, fridge, and kitchenette
-large work desks
-Coffee and hot water pot available
-closets are rather small
-The bathroom is a shower room only and could have been stocked with more towels, soaps, and cleansing essentials…a spare toothbrush and paste would have been appreciated
-no restaurants...just a breakfast area with basics provided
-no shuttle service to and from public transportation