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Reviews of Embassy Suites by Hilton Boston Waltham

3.5 out of 5
Embassy Suites by Hilton Boston Waltham
550 Winter Street, Waltham, MA

Reviews

7.8

Good

Rating 10 - Excellent. 513 out of 1175 reviews" "
Rating 8 - Good. 267 out of 1175 reviews" "
Rating 6 - Okay. 183 out of 1175 reviews" "
Rating 4 - Poor. 114 out of 1175 reviews" "
Rating 2 - Terrible. 98 out of 1175 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Barry, Piedmont

Disliked: Staff & service
Very poor service; no Hilton Honors check in and room not fully serviced (bed not made) 2 out of 3 nights
Stayed 4 nights in Apr 2024

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spectacular. Their breakfast buffet was absolutely amazing They have an amazing pool. The rooms are spacious. They have suites living room, and separate bedroom. The only drawback is you have to pay for parking that said I would definitely go.
Stayed 2 nights in Apr 2024
Response from anmol on Apr 24, 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

William

Liked: Amenities
if you go late to breakfast they wont serve you....:(
Stayed 1 night in Apr 2024
Response from Anmol on Apr 23, 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Alvina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from anmol on Apr 24, 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Xiaorong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from anmol on Apr 24, 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute things so my kids can enjoy the pool. Great deal on the room, had two tvs which made it very convenient. Pool was a decent size but could use a cleaning. The breakfast was yummy.
Stayed 1 night in Apr 2024
Response from Anmol on Apr 22, 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Deliette

Liked: Cleanliness, staff & service, property conditions & facilities
It was great stay
Stayed 1 night in Apr 2024
Response from Anmol on Apr 22, 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Nichole

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we were super pleased with our stay. My only 2 complaints were that 1. Our room was not as clean as you would except. There was hair in the shower on the wall, either short hair or pubic. Either way it was gross. And my daughter found a peanut and some cereal in the bedroom on the outer edge under the bed. 2. We went down to the pool this morning around 830/9 and there were no towels. The wet towel bucket was full, and no way to contact someone to get more towels. We had to go back to our room dripping wet. Other than that I was happy with staying here, and it was overall a decent visit. The complimentary breakfast was good and my daughter loved the see through elevator.
Stayed 1 night in Apr 2024
Response from Anmol on Apr 22, 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 Excellent

Alexander, SAN FRANCISCO

Traveled with family
Difficult turn around to lot pkg confusing. Overnight pkg fee $15. No disability ramp to bkfst dining
Stayed 1 night in Apr 2024
Response from Anmol on Apr 22, 2024
Thank you for being our guest and we look forward to hosting you again

6/10 Okay

Ana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The toilet was clogged last week, and this week my room has a bad smell. Otherwise, this hotel is good and the breakfast is amazing.
Stayed 1 night in Apr 2024
Response from anmol on Apr 21, 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful room, delicious food!
Stayed 1 night in Apr 2024
Response from anmol on Apr 21, 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was ok. Room wasn’t ready when we got there past check in time. When we got into our room, smelled strongly of bleach….like they had just sprayed it around the room to make it smell “clean”. They should put a big garbage bin in the room.
Stayed 2 nights in Apr 2024
Response from Anmol on Apr 20, 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 Okay

Megan

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anmol on Apr 20, 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Room was modern and clean (bed was very comfortable), and the facility itself was nice. Unfortunately I missed breakfast because I overslept, so I can’t comment on it. Only negative was that they charge $15 for parking. Other than that, it’s a great place. Next time I’m in the area, I’ll definitely consider staying.
Stayed 1 night in Apr 2024
Response from Anmol on Apr 20, 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super convenient for our travels. I was surprised by the parking fee per day.
Stayed 3 nights in Apr 2024
Response from Anmol on Apr 20, 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anmol on Apr 18, 2024
Thank you for being our guest and we look forward to hosting you again.

6/10 Okay

Sunita, Union City

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from anmol on Apr 18, 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

4/10 Poor

Jennifer

Traveled with family
Disliked: Staff & service, amenities
The room was decent. Bed comfortable as well as the open up couch. The furniture was a bit worn but fine. Shower was nice… room clean on check in. Unfortunately we had very bad cleaning service. They actually did come in one day but only changed one garbage, left the others, didn’t take dirty dishes, left dirty towels on the floor but took ones I planned to reuse and didn’t replace them. Didn’t give us new toilet paper and I had to call and go to the front desk to ask and finally got some. We were there 5 nights. The restaurant has limited hours and was very poorly staffed with a limited menu. The free food was sad. I emptied our trash. Front doors don’t work right and they didn’t seem to care. Staff was nice.
Stayed 5 nights in Apr 2024
Response from anmol on Apr 16, 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 Okay

Mohammed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from anmol on Apr 18, 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anmol on Apr 18, 2024
Thank you for being our guest and we look forward to hosting you again

4/10 Poor

Jennifer

Stayed 2 nights in Apr 2024
Response from anmol on Apr 18, 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

2/10 Terrible

S

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 9 nights in Feb 2024

2/10 Terrible

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anmol on Apr 16, 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

2/10 Terrible

David, Lawrence

Disliked: Staff & service, property conditions & facilities
I don't recommend it. The room had a damaged heater. Reservation is made for a room and then they change it.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
I am truly sorry about your experience. A member of our management team is reaching out to you shortly.

10/10 Excellent

Aba D.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators in this hotel were my favorites, I am a plane guy and this is the first elevator that I know of that make you feel like you’re in an airplane, either taking off or landing haha very cool. Plus my girlfriend loved the interior design of the entire hotel. Hotel was always clean throughout my 5 days stay. Breakfast was great. Having 2 tv was perfect, I watched sports in the sitting room and my girlfriend watched her shows in the bed room, very cool and peaceful. We visited Boston from Jersey for the first time.
Stayed 5 nights in Mar 2024
Response from Naroline on Apr 6, 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Heisha

Stayed 2 nights in Mar 2024

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was closed. I got this note after reservation was done.
Stayed 2 nights in Mar 2024
Response from anmol on Apr 2, 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

2/10 Terrible

john

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The 1st room we checked into, smelled absolutely AWFUL. It smelled of raw sewage, my guess is a leak or break in a vent pipe. The 2nd room we checked into was very warm, the thermostat, CLEARLY being broken was set to 60° and the room was STILL a sweat box. We couldn't close the bedroom door and when i examined it i found it busted up and coming apart. I have pictures if you want. The rooms are old and musty, the upkeep of them is half assed and poorly done. Fixtures missing off of walls, lights with the wrong wattage bulbs in them, wallpaper peeling, missing and coming apart at the seams. Clearly you have new ownership or management who don't have a clue. Good luck, we will never stay there again and make sure to tell all of our friends.
Stayed 2 nights in Mar 2024
Response from anmol on Apr 2, 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

2/10 Terrible

Achintya

Stayed 2 nights in Mar 2024
Response from Anmol on Apr 22, 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 Okay

Driton

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I booked the property I did because of the indoor pool and was not informed in advance that the pool was under maintenance. I was very disappointed because my kids were looking forward to this trip. The staff was not good at explaining the parking lot fee, and when asked about the pool I was very surprised how they answered like nothing happen and not such a big deal.
Stayed 2 nights in Mar 2024
Response from anmol on Apr 2, 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

8/10 Good

Regieta

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Hotel was quiet. Atmosphere was very pleasant. Rooms spacious. Restaurant on property convenient. Rooms need greater detailed cleaning, for example, interior doors, carpets, shower walls. Living room furniture is dated and arm chairs are a bit grimmy.
Stayed 5 nights in Mar 2024
Response from Naroline on Mar 27, 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Antonio

Liked: Staff & service
Excellent service
Stayed 2 nights in Mar 2024
Response from Naroline on Mar 27, 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

6/10 Okay

Namusoke

Traveled with partner
Liked: Cleanliness
great breakfast options.
Stayed 1 night in Mar 2024
Response from anmol on Mar 25, 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Alainna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024
Response from anmol on Mar 24, 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Bergeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from anmol on Mar 26, 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again

8/10 Good

dana

Traveled with partner
Liked: Cleanliness, staff & service
We like the suites, which make the bedrooms quiet. Great breakfast. Facility could use some work. Fast response when we needed maintenance to fix our shower. Pool hasn't been open for a long time with no fixed eta for access
Stayed 3 nights in Mar 2024
Response from anmol on Mar 24, 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Nayanderan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Good breakfast.
Stayed 2 nights in Mar 2024
Response from Anmol on Mar 23, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

8/10 Good

Milkenson

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I pay $15 for the parking
Stayed 1 night in Mar 2024
Response from anmol on Mar 22, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

8/10 Good

Robert

Traveled with partner
Great overall value. Good service and quality when we ordered dinner to go at the bar. Only issue was kids running and being noisy outside our door after 10:30pm. noisy
Stayed 2 nights in Mar 2024
Response from anmol on Mar 22, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

10/10 Excellent

Adams

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice receptionists . Very helpful
Stayed 1 night in Mar 2024
Response from anmol on Mar 22, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

2/10 Terrible

Andelson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are looking for a hotel with an indoor pool. We called the hotel and asked if the pool was working, they said yes. When we went to enjoy the pool it was closed. The shower was full of hair. The air conditioning didn't work. Horrible service.
Stayed 1 night in Mar 2024
Response from Anmol on Mar 18, 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

10/10 Excellent

Parth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good experience
Stayed 1 night in Mar 2024
Response from Anmol on Mar 17, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again.

8/10 Good

Ivone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from anmol on Mar 22, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

10/10 Excellent

Betty

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good 👍
Stayed 4 nights in Mar 2024
Response from Anmol on Mar 14, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again.

2/10 Terrible

Hipolito

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice place to stay the night but staffing is not what i was specting ....
Stayed 1 night in Mar 2024
Response from Anmol on Mar 14, 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

6/10 Okay

LENORA

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Trash overflowing by front door. Elevator visibly dirty floor and smell of marijuana Breakfast there was a large selection to choose from Woodwork looked worn in common area’s
Response from Anmol on Mar 14, 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

8/10 Good

alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one person behind the counter checking in people, Elevator going up smelled of marijuana, crackers on elevator floor,trash can overflowing outside of hotel. Room door was open when we got to it.couch in room had visible stains. Bathroom was nice and bedroom Was clean. I haven’t stayed here in 14 years, this hotel has taken a noticeable down turn since 2010.
Stayed 1 night in Mar 2024
Response from Anmol on Mar 14, 2024
We are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun architecture appreciate glass elevators for those who don't like elevators.
Stayed 1 night in Mar 2024
Response from Naroline on Mar 10, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again.

8/10 Good

Maryam

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We encountered some issues with the bathroom during our stay. The sink was tilted, causing water to spill onto the floor every time we used it, necessitating the use of towels to dry the area. Additionally, the soap dispenser was faulty!! it detached from the wall and was left hanging upon first use. Despite these inconveniences, our overall experience at the hotel was great !!
Stayed 1 night in Mar 2024
Response from Naroline on Mar 10, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again.

10/10 Excellent

Lisa

Beautiful property!
Stayed 2 nights in Mar 2024
Response from Naroline on Mar 8, 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again.