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Reviews of Holiday Inn Express Boston - Waltham, an IHG Hotel

2.5 out of 5
Holiday Inn Express Boston - Waltham, an IHG Hotel
385 Winter St, Waltham, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1003 reviews" "
Rating 8 - Good. 264 out of 1003 reviews" "
Rating 6 - Okay. 30 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super clean. Front desk personnel were pleasant & attentive. Rooms were very clean. Breakfast was very good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Delvane, Somerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable hotel. Great breakfast !
Stayed 1 night in Mar 2024

10/10 Excellent

Ziqian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

LLANEIRIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most like Property condition, very clean Did not like, the refrigerator wasn’t working
Stayed 2 nights in Mar 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. They gave me great advice for when to leave by so I could be on time for my flight and return my rental car. And then my son left his binoculars in the room, and they mailed them to our home! Above and beyond. Really great hospitality!
Stayed 2 nights in Mar 2024

8/10 Good

Stephan G

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I needed to be
Stayed 1 night in Mar 2024

10/10 Excellent

Ruth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the Boston Volleyball festival. The rooms were clean house keeping daily and decent breakfast for the budget the coffee was on point. Loved the stay even though we were out all day. There are a few places to Eat so not so bad. Would highly recommended
Stayed 2 nights in Mar 2024

8/10 Good

Duncan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
As always HIG Express delivered on what to expect. Good value for money clean friendly staff no frills.
Stayed 2 nights in Mar 2024

10/10 Excellent

Delvane, Somerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at this Hotel, comfortable and clean room, very decent breakfast.
Stayed 2 nights in Feb 2024

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean room and super comfy beds. The free breakfast buffet was the best we’ve had in a loooong time! Great location and close to Boston and colleges.
Stayed 1 night in Feb 2024

10/10 Excellent

JONAH, ELLSWORTH

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had someone knock on ny door at 12 twice for no resson
Stayed 1 night in Feb 2024

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff was friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Delvane, Somerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

8/10 Good

andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher, Brewster

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 7 rooms for my touring band. Great value, clean, modern hotel, nice rooms, and very helpful hotel staff. Will absolutely book here next time we play in or around the Boston area.
Stayed 1 night in Jan 2024

10/10 Excellent

Linnea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel. The room was very clean and looked brand new. The bed was especially comfortable. But the best part was that the staff were very friendly and accommodating. Overall, an excellent stay and we would be happy to stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Friendly staff!
Stayed 1 night in Jan 2024

4/10 Poor

hyla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room they selected at first tv wasn’t working so I called and maintenance fixed it. So around 11:00pm while my boyfriend and I were alsleep we were woken up by someone getting into our room. Thankfully the indoor lock was latched on but they opened the door pretty hard. And it was a guy and a girl. They realized my boyfriend woke up and ran to the door and they ran. So in terms of safety I felt very unsafe and still can’t understand how someone used another room key and was able to get in our room. Also complained to front desk in the morning and all they said is it was impossible as if I was making that up. I didn’t have good stay and wish they had done better. I felt very unsafe after the incident. Do better holiday inn
Stayed 1 night in Jan 2024
Response from Kaitlyn on Jan 28, 2024
Dear Hyla,Thank you for staying with us and taking the time to share your feedback. I sincerely apologize for the problem you encountered with the TV and the disturbance of someone opening the door while you were asleep. I am sorry for the negative impact this caused in making you feel unsafe. That is not the experience we aim to provide and we appreciate you bringing it to our attention. I have reviewed this incident with our staff to ensure they are more cautious in confirming the room they are entering is vacant and more empathetic when mistakes occur. Again, thank you for sharing your comments and we hope you will give us another chance in the future.Sincerely,Kaitlyn T.General Manager

10/10 Excellent

Ana Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Delvane, Somerville

Stayed 1 night in Jan 2024

10/10 Excellent

omer

Liked: Cleanliness, staff & service, property conditions & facilities
Worth coming back
Stayed 2 nights in Jan 2024

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Blanca Star

Stayed 3 nights in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay
I really enjoyed my stay, the staff at the front desk were welcoming and friendly. The room was a decent size, clean. The room had dove shampoo, conditioner, body wash, hand soap and lotion. The breakfast in the morning was also great. I would stay here again
Stayed 2 nights in Jan 2024

10/10 Excellent

Santos

Stayed 1 night in Jan 2024

8/10 Good

Shira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concern re slipping in tub
Everything was excellent; the place is immaculate and the staff great. Only concern is that the bathtub is so slippery, with the only handrail requiring you face the shower stream, that we were afraid of falling. It's an accident waiting to happen.
Stayed 1 night in Jan 2024

6/10 Okay

Twaite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Malisa

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sze-Long, Thornhill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping staff did not clear the trash or replenish coffee capsules in our room after our first night of stay. We had to make a request at the front desk before the trash was clear. But coffee capsules were never replenished.
Stayed 3 nights in Dec 2023

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, I would reccomend this hotel as clean, safe, easy way to park, breakfast with a lot options (specially for me - as I have celiac disease - they have a lot of gluten free options.
Stayed 2 nights in Dec 2023

10/10 Excellent

Vebi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worthy of your money
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Cathleen

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Wei-Ming

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently Great
Yearly trips to the area to visit family are consistently enjoyable here. The establishment is well run and we can always depend on courteous personnel and their willingness to accommodate. Always clean, well staffed, and happy to assist.
Stayed 3 nights in Dec 2023

10/10 Excellent

hyoungjin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

PENG

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Yeongsung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property & good customer service.
Stayed 3 nights in Dec 2023

10/10 Excellent

PENG

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have microwave, refrigerator, very convenient.
Stayed 13 nights in Nov 2023