Ratings based on 1,110 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Clean and efficient just where you want to be.

Posted Apr 20, 2018
No fuss, polite staff. good location for Central and Causeway Bay. Clean rooms. Good value. What's more to want unless you want pure luxury.
Comment from Hotel Management
Apr 20, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied our services. I look forward to the pleasure of welcoming you back in the near future. Regards General Manager
3 out of 5
by A verified traveler

Posted Apr 20, 2018
Hotel room below expectation for that price. Very convenient location though
Comment from Hotel Management
Apr 20, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you for your feedback. I was delighted to read that you had a pleasant stay with us. We all look forward to welcoming you back soon. Regards General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location for Wan Chai

Posted Apr 13, 2018
Pros: Friendly staff, great location - lovely pool too
Went to the Rugby 7s in HK and found this hotel to be great in terms of convenient location, looked forward to getting back to the hotel every day following trips out.
Comment from Hotel Management
Apr 16, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you for taking the time to write a review on your recent stay at the Novotel Century Hong Kong. We are happy to hear that you enjoyed your stay with us. Thank you for the positive comments on the comfort of the room and location. We hope to see you again soon. Regards General Manager
4 out of 5
Recommended
for Other
by A verified traveler from Kent, England

Very central to nightlife in Lockhart Rd

Posted Apr 11, 2018
Pros: Very helpful and friendly staff
Cons: Nothing really
Location: Close to nightlife at Lockhart Rd
Great trip for the rugby 7’s. Wan Chai is not a family friendly area, better area’s in HK for that. Great for group trips.
Comment from Hotel Management
Apr 19, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you for taking the time to review your recent experience at Novotel Century. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Regards General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location and big room got HKG

Posted Apr 2, 2018
Hotel is is a great location 5 mins from Wan Chai metro and the Wan Chai Pier. Our junior suite was good value and had 2 rooms - our early teenage boys shared the sofa bed - the bed did not receive good feedback.
Comment from Hotel Management
Apr 4, 2018 by Vanessa Ho, Hotel Management
Dear Guest We are so pleased to hear that you had a pleasant stay in our hotel. Thank you for taking the time to write this review. Your feedback greatly appreciated. We are so glad you found our location to be of convenience. We hope to see you again! Warm regards General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Mar 27, 2018
The hotel was nice and staff were helpful. Thanks
Comment from Hotel Management
Mar 29, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you so much for your really detailed review. You describe so nicely our services and the experiences we gave to you. Nice to see you again and thank you again for the time you took to write that review. Regards General Manager
3 out of 5
by A verified traveler

Disappointing and dated

Posted Mar 24, 2018
Cons: This could absolutely need a renovation.
For a 4-star hotel in Asia, this is very disappointing. Extremely small room (despite this being technically a "superior" room), very dated furniture and appliances. Called the reception with a question about the room, and it took three calls to get an answer. Definitely NOT coming back.
Comment from Hotel Management
Mar 26, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you for your comments. We were disappointed to read that the service quality was not up to your expectation. I will sit with the operations team to walk through your issues and develop plans to improve moving forward. Please accept my apologies for the inconvenience so caused. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Mar 19, 2018
Close to the metro, close to shopping and restaurants
Comment from Hotel Management
Mar 20, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you for your review. We were delighted to read that you had a pleasant stay in our hotel. I hope to welcoming you back soon. Regards General Manager
3 out of 5
by A verified traveler from wellington NZ

Well positioned hotel in the hustle and bustle of

Posted Mar 10, 2018
Hotel was ok. Pool outdoors very small not heated. The room was a bit non descript. Staff were ok nothing special and in fact trying to check out was a nightmare so totally disorganized
Comment from Hotel Management
Mar 20, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you for your feedback. I was disappointed to read that you were not satisfied with our hotel facilities. Please accept my apologies for the inconvenience caused. I hope I have the opportunity to welcoming you back soon. Regards General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2018
Clean room, free water, friendly staff. Morning buffet could have more variety, especially for the price kids (200hkd)
Comment from Hotel Management
Feb 22, 2018 by Vanessa Ho, Hotel Management
Dear Guest Thank you for taking the time to review your recent stay at Novotel Century Hong Kong. I am pleased that you found the hotel to be comfortable. We strive to provide the best service possible to all our guests. We hope to welcome you back in the near future. Regards General Manager