Ratings based on 1,323 Verified Reviews

4.4 out of 5
83% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Okay hotel

Posted Apr 21, 2018
Hotel overall was okay, very clean, very hard bed, nice location but very noise, you can hear the subway, staff were nice but not helpful
Comment from Hotel Management
Apr 23, 2018 by pestana_chelsea_bridge, Hotel Management
Dear Ed, thank you for staying with us and for taking the time give us your feedback. It is only by hearing about our customers' experiences that we can improve our service and achieve excellence. We look forward welcoming you back in a near future. Kind Regards, Arturo Esposito - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2018
Close to trains and buses. Good environment and classy. Definetely a choice now . Highly central and safe.
Comment from Hotel Management
Apr 17, 2018 by pestana_chelsea_bridge, Hotel Management
Dear guest, Thank you for staying with us and for these positive comments. We look forward welcoming you back in a near future. Kindest Regards, Arturo Esposito - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Good Hotel Excellent Staff Excellent secure parkin

Posted Apr 12, 2018
Pros: friendly greeting efficient checking in.
Cons: Not happy card was charged £50.00 as already paid via expedia! (Was told this was pre-authorisation). pool/fitness suite but was closed.
Location: Location suited our location requirements perfectly
Arrived 21:20 friendly greeting efficient checking in. Not happy card was charged £50.00 as already paid via expedia! (Was told this was pre-authorisation). Chose hotel for pool/fitness suite but was closed at 21:00 - not clear on booking. Parking excellent, but not made clear available to hotel in signage, Had to ask where to park. Sink tap very loose. Kettle connection to base sparked a lot. Room quiet and comfortable.
Comment from Hotel Management
Apr 13, 2018 by Pestana_chelsea_Brige, Hotel Management
Dear guest, I wish to thank you for choosing stay with us and for taking the time to give us your feedback. We have the policy to pre-authorize a card in order to open a credit to our guests, doing this, our guests can pay all the extras on check-out. I am really sorry if it wasn't well explained to you. We look forward welcoming you back in a near future. Kind Regards, Arturo Esposito - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location. Nice hotel.

Posted Apr 6, 2018
A great spot nestled between Battersea Park and the Power Station, and close to Sloane Square/the King’s Road. The hotel was very clean and tidy but in parts seemed a little tired around the edges. Overall - very happy with our stay.
Comment from Hotel Management
Apr 10, 2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Guest, Thank you for taking the time to reviews us. Your feedback is very important for our improvement. We look forward to welcoming you back. Best Regards, Arturo Esposito General Manager
3 out of 5
by A verified traveler from London

Location

Posted Apr 2, 2018
If this hotel is in the right location for you, it's fine, modern, but (eg) the pool is small - the reception staff avoided saying how many metres when I rang ahead to check.
Comment from Hotel Management
Apr 4, 2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Guest, Thank you for taking the time to review us. I am sorry to hear your comments about the pool and reception staff. This is definitely not the standards that we aim to give to our guests. Please accept our apologies. Best regards, Arturo Esposito General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2018
I always enjoy my stay here the staff are very friendly and helpful. I love the night skyline out of my bedroom window. As a female solo traveller I feel safe here.
Comment from Hotel Management
Mar 22, 2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Rak, Thank you for taking the time to review us. We are pleased to hear that you always enjoy your stay at Pestana. We look forward to welcoming you back soon. Best regards, Arturo Esposito General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Good value for London hotel

Posted Mar 19, 2018
We picked this hotel initially because it was significantly less expensive than a lot of other hotels in London, but still close enough to attractions and landmarks, without sacrificing much in terms of class/service. The stay ended up being really good, staff was great, decor was excellent, and the room was above expectations. The only complaint is that the bed, which was quite firm. The first few nights on the bed were ok, but by the end of the week, we felt exactly how firm it was. All in all I would recommend to someone traveling to London looking for an alternative to the what can be super expensive hotels in the city center.
Comment from Hotel Management
Mar 21, 2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Jason, Thank you so much for taking the time to review us. We are pleased to hear that you enjoyed the hotel facilities, service and location. I am sorry that our bed was too firm for your taste. Thank you for recommending us to other travelers, we really appreciate. We hope to be able to welcome you back in the future. Best regards, Arturo Esposito General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Mar 14, 2018
This hotel was great for me, the service and food are amazing I love it . Very nice place and good atmosphere
Comment from Hotel Management
Mar 16, 2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Effie, Thank you for reviewing us! Your feedback is truly appreciated. We look forward to welcoming you back soon. Best regards, Arturo Esposito General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Modern hotel with good facilities & well-located.

Posted Mar 6, 2018
Pros: Friendly and efficient service, modern design and good facilities.
Cons: The length of the bath!
Check-in was welcoming, friendly and efficient. My room was perfect; modern, clean and comfortable. I'd prefer a full length bath but loved having a window that opened and good blackout curtains. The swimming pool was great, as was the sauna and steam room. Highly recommend this hotel!
Comment from Hotel Management
Mar 16, 2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Guest, Thank you for reviewing us! Your feedback is truly appreciated. We look forward to welcoming you back soon. Best regards, Arturo Esposito General manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Big spacious clean rooms. Huge beds

Posted Mar 2, 2018
Great location just a very short cab ride from Harrods. Friendly staff. Huge clean spacious bedrooms. Beds were huge
Comment from Hotel Management
Mar 16, 2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Guest, Thank you for reviewing us! Your feedback is truly appreciated. We look forward to welcoming you back soon. Best regards, Arturo Esposito General manager