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Reviews of City Reach Motel

3.5 out of 5
City Reach Motel
55 Ryley Street, Wangaratta, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 193 out of 433 reviews" "
Rating 8 - Good. 170 out of 433 reviews" "
Rating 6 - Okay. 51 out of 433 reviews" "
Rating 4 - Poor. 13 out of 433 reviews" "
Rating 2 - Terrible. 6 out of 433 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Karl

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sam on Apr 12, 2024
Thank you for your valuable feedback.We appreciate your time and effort to leave us the rating.

10/10 Excellent

Venkata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained properly and close to all facilities.
Stayed 2 nights in Mar 2024
Response from Sam on Apr 12, 2024
Thank you for your valuable feedback.We appreciate your time and effort to leave us the rating.

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very nice gentleman at reception allowed us to check in a bit early. The property is quite close to a shopping centre and fast food outlets and is also within walking distance of the main shopping centre. We were g8ven a ground floor room, which was quiet, clean and tidy. Bed was comfy. Has free wifi.
Stayed 1 night in Mar 2024
Response from Sam on Apr 12, 2024
Thank you for your valuable feedback.We appreciate your time and effort to leave us the rating.

10/10 Excellent

Gregory

Helpful staff
Stayed 2 nights in Mar 2024
Response from Sam on Apr 12, 2024
Thank you for your valuable feedback.We appreciate your time and effort to leave us the rating.

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service
Nice place but pity the spa in the room wasnt working
Stayed 1 night in Jan 2024

10/10 Excellent

Glen

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Paula

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The Motel was old but clean and the room was comfortable. There was a toaster, kettle, fridge, microwave and some cutlery and crockery for self catering. The check in was quick because we had pre paid. One thing that was beyond the control of the motel was the behaviour of a few guests who decided to have a loud verbal argument late into the evening which lasted about 1.5hrs disturbing the sleep of those around them.
Stayed 1 night in Jan 2024

2/10 Terrible

Tanvir

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated, a relic from the 70’s. Def not 4 star, 2 star at best. Carpets hadn’t been vacuumed despite making us wait til mid afternoon to check in. There was food and grass from the previous guests still on the floor. Crumbs on the dining table. Pics showed different, more modern rooms. Booked for 4 people and they provided only two bath towels. Pool was filled with leaves, I cleaned it myself so our kids could swim in it. Pool hut was filled with cob webs and had an active wasp nest it in. Complained about our room to reception staff but they were just filling in for the manager who was on holidays. He was apparently returning on the day we departed. Was assured he would call us…. I’m still waiting. AVOID THIS MOTEL AT ALL COSTS.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Anne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No problems eith manager but for the moneyvery poorly serviced in no hairdryer, no decent t.v and needs a good refurbish.
Stayed 1 night in Dec 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, everything from shops to eating very conveniently located.
Stayed 1 night in Nov 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
A very spacious room with useful kitchen sink.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

lucy

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The spa didn't work. The bed was uncomfortable. The tasteful bedspread, couch, picture wasn't able to mask the original grim laminex
Stayed 1 night in Sep 2023

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service
It was adequate
Stayed 1 night in Aug 2023

2/10 Terrible

Wayne

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start Toilet not cleaned or flushed Shower and bathroom had not be cleaned at all , soap still in dish, wet towels on floor and in shower This hotel is the worst I have ever stayed in I can not recommend anyone stay here, if you do, it’s at your own peril, and this is just an overpriced dump of a joint, pure filth
Stayed 1 night in Aug 2023

2/10 Terrible

sirtaj

Disliked: Staff & service
Property condition and facilities was alright. But area around the property was not clean and tidy.
Stayed 1 night in Aug 2023

8/10 Good

Catherine

Stayed 1 night in Aug 2023

6/10 Okay

JOHN

Stayed 1 night in Aug 2023

4/10 Poor

Craig

Stayed 1 night in Jun 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check in and a nice clean room with crisp sheets . All good :)
Stayed 1 night in Jun 2023

8/10 Good

Anna

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean, comfortable, basic accommodation. Staff were friendly. Bit overpriced for 3 star motel but one of the last options available for Easter weekend and was perfectly adequate for two adults and two kids
Stayed 2 nights in Apr 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Eleanor

Stayed 1 night in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, comfortable mattress.
Stayed 1 night in Mar 2023

8/10 Good

Chris

Traveled with group
Liked: Staff & service
Disliked: Amenities
Difficult parking, run down pool area
Stayed 3 nights in Mar 2023

10/10 Excellent

Jenn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2023

8/10 Good

leonie

Liked: Property conditions & facilities
I mostly appreciated the host for being courteous- it's different to being business-like or professional, which many people are- but not many people are courteous, so I appreciated that. Also, everything was very comfortable and quiet and the kitchenette had all that I needed.
Stayed 1 night in Feb 2023

8/10 Good

Sharon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staf. Good parking. Easy to walk into town.
Stayed 4 nights in Jan 2023

6/10 Okay

Damien Mc

Stayed 3 nights in Jan 2023

6/10 Okay

Jodie

Traveled with family
Budget style accommodation. No house keeping during our stay. We had to continually ask for supplies such as toilet paper as only one roll in room for a 4 night stay. Shower drain was blocked which resulted in water over bathroom floor after use. Was not repaired until 3rd day of stay.
Stayed 4 nights in Jan 2023

6/10 Okay

Eden

It's a typical 3 star hotel. Not that great. Beds weren't comfy. Air conditioning systems were made before I was born. But we only needed it for one night and it got us through.

8/10 Good

Vivienne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Good value, clean and comfortable.
Stayed 1 night in Jan 2023

8/10 Good

Catherine

Stayed 1 night in Jan 2023

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Lisa

Stayed 1 night in Jan 2023

10/10 Excellent

Maho

Stayed 1 night in Jan 2023

8/10 Good

leila

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our overnight stay here and recommend as a nice cosy motel for a 1-2 night stay. The room we were in was a family room with a queen and two singles. The room condition was clean but dated, the shower was clean but there was evidence of mould that had been bleached away in the shower. The queen mattress was very very comfortable. Medium Soft but supportive. Had a wonderful restful sleep. The free teas and coffee were very well stocked plenty of little milks and satchets of coffee to have a few cups if needed which is wonderful. Even a few packets of bikkies instead of the standard 2 packs. Parking was not assigned, and the parking area has plenty of spots but is tightly arranged. We arrived around 8pm and were able to park one park away from our door. I spoke to a neighbour later in the evening who was trying to park a large 4wd and boat without success. Overall a nice basic stay, we would stay again and recommended others to consider a night here when passing through.

10/10 Excellent

Mark

Stayed 1 night in Dec 2022

8/10 Good

Gregory

Stayed 1 night in Oct 2022

4/10 Poor

Andrew

Stayed 2 nights in Sep 2022

10/10 Excellent

Andrey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and relatively spacious
Stayed 1 night in Sep 2022

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service
The room didn’t look anything like the the picture. Rooms need an upgrade
Stayed 1 night in Sep 2022

8/10 Good

Alan

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
last minute booking. easy to deal with and room was clean
Stayed 1 night in Sep 2022

2/10 Terrible

Piaf

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
There was no one at reception when I arrived had to wait around the room was dirty had not been cleaned the sheets were dirty - did not stay went some where else
Stayed 1 night in Sep 2022
Response from admin on Sep 24, 2022
Hi Piaf, thanks for your feedback, upon inspection you only had to wait for exact 17 seconds, we think that's acceptable since we have to manage other guest requests as well. the room and sheets were absolutely in good nick and i think your review is discriminatory towards our staff as there was nothing that could be faulted.

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great for a stop over, had good facilities even a sink. Would have liked a bath, but it was all good. They upgraded my room to a bigger one when I got there so that was nice. Would stay there again.
Stayed 1 night in Aug 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good sized room.
Stayed 1 night in Jul 2022
Response from Sam on Jul 18, 2022
Thank you for Staying with us.

10/10 Excellent

Rob

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, close to everything.
Stayed 1 night in Jul 2022
Response from Sam on Jul 18, 2022
Thank you for staying with us.

10/10 Excellent

Michael, Dundas Valley

Business traveler
Liked: Cleanliness, staff & service
Great location clean rooms
Stayed 1 night in May 2022