Ratings based on 577 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Donald

Posted Sep 27, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017
Hello Donald, Thank you sharing your Harrah’s New Orleans experience with us on Expedia! We sincerely value your feedback and thrilled to hear you enjoyed your visit. We look forward to welcoming you back soon. Sincerely, The Total Service Team Harrah's New Orleans AP
5 out of 5
by Michel

Posted Sep 26, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017
Hello Michel, Thank you for the wonderful review. It should be helpful for our future travelers. We sincerely appreciate and value your feedback. We look forward to welcoming you back to the Harrah’s New Orleans. Sincerely, The Total Service Team Harrah's New Orleans AP
5 out of 5
by Barbara

Posted Sep 26, 2017 on Hotels
The hotel room was very nice and housekeeping service was terrific.
Comment from Hotel Management
Oct 5, 2017
Hello Barbara, Thank you for the wonderful rating on Expedia. We are delighted that you had a wonderful experience with us and look forward to the opportunity of welcoming you back to Harrah’s New Orleans the next time you are in the Crescent City. Sincerely, The Total Service Team Harrah's New Orleans AP
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great time at this hotel, very clean and nice.

Posted Sep 23, 2017
This hotel was very clean, staff was great and the overall feel was good. I would highly recommend this hotel.
Comment from Hotel Management
Sep 24, 2017 by norserviceteam, Hotel Management
Hello Greg, Thank you for your short and sweet review! We strive every day to make sure each of our guests enjoy their visit with us and it looks like your visit was all that you hoped for and we hope to see you again soon! Sincerely, The Total Service Team Harrah's New Orleans AP
3 out of 5
by A verified traveler from Mississippi

Under construction, Front Desk indifferent.

Posted Sep 22, 2017
Pros: Ruth's Chris
Cons: Front Desk Staff, Information about amenities and operation of new electronic Do Not Disturb, Room Service, Awareness more than instruction needed.
Location: Close to everything, Decatur St. River Walk, Aquarium, Theatre, War museum, Bourbon Street, MId Town., Street Cars...
Upon arrival I was directed to a second floor temporary Front Desk due to construction. The Two Desk Clerks were engaged in a LOUD conversation with what seemed to be friends. I was ignored until finally one clerk decided I had to be attended to and reluctantly did so amidst the yelling. Unable to hear any communication until the parties engaged in loud conversation with staff left. Once through the Unpleasantness at Front Desk, the Room was newly remodeled and in very good order. There is a new electric system for Do Not Disturb, Service needed and one other option. This is not explained and therefore worthless. I was rudely awakened both mornings of my thankfully short stay, Before I finally noticed the switch that controlled the Exterior display. Its a great system once you are aware of it! There were no brochures or Amenities list in the room. I noticed room service carts but was never made aware of such options. Ruths Chris was a Nice surprise and the highlight of my stay. Added Resort fees are a joke, but real. Perhaps I just arrived on a bad renovation weekend, I won't ever take a chance again, there are too many Lovely Hotels in New Orleans with less attitude and more Hospitality.
Comment from Hotel Management
Sep 24, 2017 by norserviceteam, Hotel Management
Hello Jeauxfan, Thank you for taking the time to write to us and making us aware of your concerns. Your comments are appreciated as they enable us to identify what we are doing correctly to satisfy our guests, as well as discover where adjustments can be made so that we may continue providing the best products and services. We hope to get the opportunity to welcome you back! Sincerely, The Total Service Team Harrah's New Orleans AP
2 out of 5
by A verified traveler from Atlanta

Hotel is under renovation !

Posted Sep 19, 2017
Was woken up early with drilling right outside our door ! Hotel Manager did not want to compensate ... said someone should had told me it was under renovation ... No one informed me (Harrahs or Expedia ). If this ....
Comment from Hotel Management
Sep 20, 2017 by norserviceteam, Hotel Management
Hello Brian, Thank you for taking the time to write to us and making us aware of your concerns. Your comments are appreciated as they enable us to identify what we are doing correctly to satisfy our guests, as well as discover where adjustments can be made so that we may continue providing the best products and services. We value your feedback and look forward to creating a better experience for all of our guests with the feedback you have provided. We hope to get the opportunity to welcome you back! Sincerely, The Total Service Team Harrah's New Orleans AP
4 out of 5
by Taylor

Awesome!

Posted Sep 10, 2017 on Hotels
Very clean and comfy room!
Comment from Hotel Management
Sep 14, 2017
Hello Taylor, Thank you for the wonderful review. It should be helpful for our future travelers. We sincerely appreciate and value your feedback. We look forward to welcoming you back to the Harrah’s New Orleans. Sincerely, The Total Service Team Harrah's New Orleans AP
3 out of 5
by Tina

Posted Sep 8, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017
Hello Tina, We value your feedback and look forward to creating a better experience for all of our guests with the feedback you have provided. Your comments are appreciated as they enable us to identify what we are doing correctly to satisfy our guests, as well as discover where adjustments can be made so that we may continue providing the best products and services. We hope to get the opportunity to welcome you back! Sincerely, The Total Service Team Harrah's New Orleans AP
5 out of 5
by A verified traveler

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017
Hello, Thank you sharing your Harrah’s New Orleans experience with us on Expedia! We sincerely value your feedback and thrilled to hear you enjoyed your visit. We look forward to welcoming you back soon. Sincerely, The Total Service Team Harrah's New Orleans AP
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
My experience was great. I will recommend this Hotel to all my friends.
Comment from Hotel Management
Sep 14, 2017 by Total Service Team Harrahs New Orleans, Hotel Management
Hello, Thank you for the wonderful review. It should be helpful for our future travelers. We sincerely appreciate and value your feedback. We look forward to welcoming you back to the Harrah’s New Orleans. Sincerely, The Total Service Team Harrah's New Orleans AP