We had a very loud group of people above us. We complained twice. At midnight I went down to the front desk to say something in person and even offered to switch rooms, the night counter person said he’d already called them about the noise and he couldn’t move us because he was booked solid, although I started the process of reserving a room on my phone and it gave me room options and did not say it was full. We didn’t get to sleep until after 1 am.