Exterior

Reviews of Holiday Inn Express & Suites Warminster - Horsham, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 528 out of 777 reviews" "
Rating 8 - Good. 185 out of 777 reviews" "
Rating 6 - Okay. 23 out of 777 reviews" "
Rating 4 - Poor. 23 out of 777 reviews" "
Rating 2 - Terrible. 18 out of 777 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Craig

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not like how we had Hot Water running for about 4 hours because the handle to turn on/off the water broke right off in my hand. There was no access door and had maintenance up and down in our room multiple times.
Stayed 1 night in Feb 2024

8/10 Good

Armina

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area. Staff was friendly and very helpful. We got our room keys hours before our check in time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. Thanks!
Stayed 1 night in Feb 2024

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Clean rooms.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mylia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place plenty of space for me and my sons very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Franco

Liked: Amenities
Excellent stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Ainslie

Traveled with family
Liked: Cleanliness, staff & service
Our room seemed clean until I went to use the bathroom. The toilet seat had urine on it and hair. It was really gross! I wanted to drive back to New York.
Stayed 1 night in Dec 2023

6/10 Okay

Tatiana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location.
Stayed 8 nights in Dec 2023

8/10 Good

Krystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Overall nice place to stay. The pool was not heated but the jacuzzi gave us some warmth. I would stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

kimberly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had a very loud group of people above us. We complained twice. At midnight I went down to the front desk to say something in person and even offered to switch rooms, the night counter person said he’d already called them about the noise and he couldn’t move us because he was booked solid, although I started the process of reserving a room on my phone and it gave me room options and did not say it was full. We didn’t get to sleep until after 1 am.
Stayed 2 nights in Dec 2023

4/10 Poor

Adam

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

terence

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was plenty quiet
Stayed 1 night in Dec 2023

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and courteous staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nino

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. I’m so happy I was there with my friends.
Stayed 1 night in Nov 2023

10/10 Excellent

Hamlet

Stayed 1 night in Nov 2023

10/10 Excellent

Lindsey, South Abington Township

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to local restaurants and shopping. Nice hotel with pool & breakfast!
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis, HUDSON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Comfortable!!
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis, HUDSON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Comfortable!
Stayed 1 night in Nov 2023

8/10 Good

Gaetano

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety and quality of food for breakfast was very good. Nice place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very good at taking care of our needs.
Stayed 1 night in Oct 2023

10/10 Excellent

natacha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
The hotel was very welcoming, it was clean for the most part. My only complaint would be that the tub and the toiletries weren’t replaced like room or bathroom was not thoroughly refreshed before our stay. Everything else was clean as could be. Breakfast was hotel breakfast. Not bad expect make sure that cheese omelets get melted better my cheese was solid. The pool was nice area and I liked that it closed at 11.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Oct 2023

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Martin

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommenf
All areas were clean and staff was friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing. Pool could have been a bit warmer but other than, it was perfect
Stayed 3 nights in Sep 2023

2/10 Terrible

Adryn

Stayed 1 night in Sep 2023

2/10 Terrible

John

Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Debra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Must Share towels and don't expect breakfast
Upon check in (9/1) we were greeted by a friendly clerk at the counter. Our room was clean and comfortable but we noticed that even though we rented the room for 6 people there were only 4 towels in the room. Because 2 of the people we were expecting were not going to arrive tonight as expected it was ok. The next evening (9/2)we went to the front desk to request 6 towels and were told we could only have 4 but must return the ones we used first. The clerk was extremely rude and argumentative and made me feel unwelcomed. I eventually was given 5 towels ,which were wrapped together so I thought I had 6. I asked about housekeeping as we had no soap in our shower and was told they don't come often and if I complained to corporate nothing would change. The next morning my group of 6 went to the breakfast room only to find everything empty and not even coffee or hot water. There was 1 person trying to take care of all the food and could not keep up with the demand. At this point I asked for a manager but there was not one on duty There was a very kind and apologetic clerk behind the counter who informed us we were welcome to go to the hotel next door for breakfast which to us would have felt uncomfortable. We were extremely disappointed with the treatment we received and expected much better from Holiday Inn
Stayed 2 nights in Sep 2023

10/10 Excellent

kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and super nice. Will stay again!
Stayed 4 nights in Aug 2023

10/10 Excellent

Lisa, Lompoc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay. I would definitly stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Stayed 1 night in Aug 2023

10/10 Excellent

GEORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. No complaints!
Stayed 1 night in Aug 2023

10/10 Excellent

Stephane

Stayed 1 night in Aug 2023

10/10 Excellent

Alicia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great saff
Stayed 2 nights in Aug 2023

8/10 Good

Allegra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here with my family after spending the day in the area. We were able to spend the afternoon enjoying the pool on a rainy day. The staff was really pleasant but we a little understaffed and could have used another person to help. We had a great stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Miguel

Stayed 3 nights in Jul 2023

2/10 Terrible

Patricia

Traveled with family
N/A
Stayed 2 nights in Jul 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! Super clean and well cared for. Breakfast was amazing with many options. Our room was fantastic. It was exactly what we needed for our stay. This is a lovely hotel ansi would definitely stay here again with my family! The only thing I was unhappy about was that every night we stayed there were several trucks in the parking lot, parked sideways across every spot in the back row. This is a small parking lot with just 1 row of spots along the back of the building and 1 row of spots across from that. That’s it. The trucks made parking hard as well as that they should have been parked somewhere else. There were serval empty office buildings surrounding the hotel and a Costco next door-plenty of parking for trucks.
Stayed 4 nights in Jul 2023

8/10 Good

Bledi

Liked: Cleanliness, staff & service
Over all it was good 👍
Stayed 1 night in Jul 2023

8/10 Good

HELENA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Arrived at hotel at about 430-5pm.We had come to PA to visit Sesame Place and only got to spend about 3 hrs there because they closed the park due to bad storms in the area. So was looking forward to spend some time at least in the pool in the hotel. When I walked in I saw a woman by the name of Melissa. She didn’t even greet me when I came in . She just said “ if you’re here for check in it’s on this side . ( she pointed to the left side of the desk) . Then she went on to talk about how tired she was. I was never told what time the pool closed or opened or what time is breakfast in the morning ( so figured I would wing it) . So after coming from the pool I called the front desk ( reluctantly because Melissa didn’t seem to be in a good mood). So I call the front desk and Melissa answers and I asked her as nicely as possible for 2 pillows , 1 extra towel and 1 toothbrush since my daughter forgot hers My daughter and grandson needed pillows since they had to sleep on the sofa bed.. She continues to tell me that they can only give what they have but says “ so a pillow and what else did you say ( but with a real attitude). At that point I lost my cool and let her know that her attitude was not appropriate. After getting off the phone I had all the supplies I asked for in less than 5 min which was brought up by one of the cleaning ladies. Did I really need to get upset to get good customer service? Maybe she was tired and working the desk alone. I don’t know. Still not ok.
Stayed 1 night in Jul 2023

8/10 Good

Amy

Stayed 1 night in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was the tv stations were not working. The tv had gone out during my stay and only a handful of stations were available.
Stayed 1 night in Jul 2023