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Reviews of Comfort Inn & Suites - near Robins Air Force Base Main Gate

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 166 out of 314 reviews" "
Rating 8 - Good. 99 out of 314 reviews" "
Rating 6 - Okay. 26 out of 314 reviews" "
Rating 4 - Poor. 11 out of 314 reviews" "
Rating 2 - Terrible. 12 out of 314 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

John

10/10 Excellent

Mark

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room, great breakfast, friendly staff BUT watch for the train - several come by and they are very close to the hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly both on check in and check out. I stayed for an event at the Air Force Museum, very convenient location. Room was clean and comfortable. I would stay again or recommend to others.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful room in a beautiful building. I intend to stay again.
Stayed 1 night in Dec 2023

8/10 Good

Wilder

Liked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Diamond

Stayed 2 nights in Dec 2023

6/10 Okay

Derek

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed I slept in.
Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
The staff here always treat me like family. I can’t say enough good things about them. Rooms are always clean.
Stayed 1 night in Nov 2023

8/10 Good

Howard H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 4 nights in Nov 2023

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023

10/10 Excellent

Scott J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Air Force museum!
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff!
After checking in to a small room on the second floor, the check in staff saw us carrying our baby and luggage and offered to get us a ground floor suite with more space for the baby's crib. We were so grateful. Everything was very clean and comfy.
Stayed 1 night in Nov 2023

10/10 Excellent

Loras

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Nov 2023

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Staff was very friendly. Would definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Tongala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of all the places (in the same price range) where we have stayed in Warner Robins, or elsewhere in GA for that matter, this is the one where we get up early just to have the breakfast in the hotel. The location just outside the base makes it convenient for people with business there, of course.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again.
Very clean and the breakfast was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Georgia!
Lesa and Shackie made it fabulous. They gave suggestions of places to go , they helped solve any questions we may have had and were just a joy to be around. They made you feel at home.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place to stay
I stayed one night. I’ve stayed here before and it’s always clean with friendly staff. The breakfast is good.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear Guest,Thank you for your continued loyalty and for choosing to stay with us again. We're delighted to hear that you've consistently found our hotel clean with friendly staff. It's also great to know that you enjoyed the breakfast. Your positive feedback means a lot to us, and we look forward to welcoming you back for future stays.Sincerely,Hotel Manager

6/10 Okay

Joy, Ringgold

Stayed 1 night in Sep 2023

10/10 Excellent

Makenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear Guest,We appreciate your perfect rating! It's wonderful to hear that you had such a fantastic experience during your stay. If you ever return to the area, we'll be here to provide you with another exceptional stay.Sincerely,Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel at a decent price. It's a little tricky to find the driveway leading to the place, so be alert. But the area is fine - not far from shopping and restaurants. The room had a bit of a musty smell, but it wasn't unbearable. Overall, good place for a short stay.
Stayed 1 night in Sep 2023
Response from Ojash Shah on Sep 26, 2023
Dear Guest. Thank you for your feedback. We are terribly sorry you encountered this issue. We are addressing your concerns with the room smell immediately.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear Guest,Thank you for your feedback and for rating your stay. We're glad to see your overall satisfaction. If there were any specific areas where we could improve and earn that extra point for a perfect score next time, please feel free to share. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 Good

Christopher

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 14, 2023
Dear Guest,Thank you for your feedback and the 8/10 rating. We're pleased to see you had a positive experience. If you have any specific suggestions or areas where we could improve, please share them with us. Your input is valuable as we strive to make each stay even better.Sincerely,Hotel Manager

10/10 Excellent

Spencer

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 10, 2023
Dear Spencer,Thank you for your perfect 10 out of 10 rating! We're thrilled to hear that you had a fantastic experience during your stay. If you have any specific comments or if there's anything you particularly enjoyed about your visit, please feel free to share.We look forward to welcoming you back in the future for another outstanding stay.Sincerely,Hotel Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was well done.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 3, 2023
Dear Guest,Thank you for your positive feedback about our breakfast. We're delighted to hear that you found it well done and enjoyable during your stay. If you have any further comments or suggestions, please don't hesitate to share them with us. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Loved this place..my suite was very nice and TV s in both rooms..it is a quiet hotel off of one of the main interstates..i did enjoy that the rooms were accessed by an interior corridor and there were elevators to go to the second floor.. there are not any places to go within walking distance but many restaurants a short drive away on Russell Psrkway..the breakfast buffet was very good and the biscuits and gravy were my favorite..the staff were very friendly and helpful..my only complaint was the landscaping around the pool area was not upkept..will definitely stay here again.
Stayed 6 nights in Aug 2023
Response from GSA on Aug 25, 2023
I would like to thank you for your feed back on our hotel. Sorry landscape wasn't up to par, we will definitely take care of that. Looking forward to your next visit. Have a wonderful day.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 10, 2023
Dear Guest,Thank you for your excellent 5 out of 5 rating! We're delighted to hear that you had a great experience during your stay. If you have any specific comments or if there's anything you particularly enjoyed about your visit, please feel free to share.We look forward to serving you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place!
Amazing place to stay, and very quiet location!
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Nicholas,Thank you for the feedback. We're thrilled to hear that you had an amazing stay and enjoyed the quiet location. Providing a peaceful and comfortable environment for our guests is one of our priorities. We hope to welcome you again soon.Sincerely,Hotel Manager

6/10 Okay

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 10, 2023
Dear Bob,Thank you for your rating. We value your feedback and would like to know more about your stay. If you have any specific comments or suggestions that can help us improve, please don't hesitate to share them.Sincerely,Hotel Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a real desirable location but the property was good
Stayed 2 nights in Aug 2023
Response from GSA on Aug 11, 2023
Thank you for your review. Look forward to have you again.

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 3 nights in Aug 2023
Response from GSA on Aug 7, 2023
Thank you! Glad we met your expectation. Look forward to having you again soon.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was close to the aerospace museum on Robins AFB.
Stayed 1 night in Jul 2023
Response from GSA on Aug 1, 2023
Thanks for your response. Glad we were accommodating for your visit to the museum of aviation.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from GSA on Aug 1, 2023
Thanks for your rating. Hope we have the pleasure of having you again.

10/10 Excellent

kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again
Accomodating and comfortable
Stayed 1 night in Mar 2023
Response from GSA on Jul 21, 2023
Thank you Kimberly, glad to know we met your expectations. Look forward to having you again.

8/10 Good

Kenneth

Traveled with partner
Liked: Staff & service
Trains right next to the hotel would go by several times a night. You could feel it in the room. Very nice staff and room was ok. We had roaches in the room but the room was clean. Breakfast was good.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 10, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. I'm glad to hear that the staff was nice and that you found the room to be clean. It's unfortunate to hear about the noise from the trains, as well as the presence of roaches in the room. Your comments about the breakfast being good are appreciated. If you encounter any issues like noise or pests during your stay, it's always a good idea to inform the front desk so they can take appropriate action. Your feedback is valuable for the hotel to make improvements and enhance the overall guest experience.Sincerely,Hotel Manager

8/10 Good

Jessie

Business traveler, Traveled with family
Liked: Cleanliness
Clean and nice people
Stayed 2 nights in Jul 2023
Response from GSA on Jul 11, 2023
THANKS FOR THE KIND WORDS. IT WAS A PLEASURE HAVING YOU. LOOK FORWARD TO SEEING YOU AGAIN. GSA

8/10 Good

Melissa

Traveled with family
Liked: Staff & service, property conditions & facilities
With the exception of the large water bug in our room the first night, the location was conveniently located to family we were seeing in the area.
Stayed 4 nights in Jun 2023
Response from Hotel Manager on Aug 10, 2023
Dear Guest,Thank you for sharing your feedback about your stay. I'm glad to hear that the location was convenient for visiting family in the area. However, I apologize for the inconvenience of encountering a water bug in your room. If you ever encounter any issues like this during your stay, it's important to inform the hotel staff so they can address the situation promptly. Your feedback helps the hotel improve and provide a better experience for future guests.Sincerely,Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023
Response from GSA on Jul 11, 2023
Thank you for your kind words. It was a pleasure having you. Look forward to seeing you again.

2/10 Terrible

Teemu

Stayed 1 night in Jun 2023
Response from GSA on Jul 25, 2023
Thank you!!!

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. Room breakfast staff were all great! Sheena (?) checked us out in the morning did not look like she had worked all night she was very friendly and energetic. The man who checked us in was alo friendly and very helpful in answering my questions. Will stay again.
Stayed 1 night in Jun 2023
Response from GSA on Jul 11, 2023
Thank you so much! Glad we was able to make your stay pleasureable. We look forward to having you again. May the next stay be as enjoyable as this one.

10/10 Excellent

matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The night clerk was very friendly and helpful.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to our venue. Nice and clean, quiet , too.
Stayed 1 night in May 2023
Response from GSA on Jul 11, 2023
Thanks for your kind words. Glad we were able to make your stay enjoyable. Look forward to having you again.

8/10 Good

Lindsey

Stayed 2 nights in Apr 2023

4/10 Poor

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner in the room, when it ran.. sounded like a plane taking off; very hard to fall asleep. Our room was on the 2nd floor above lobby entrance. Patrons coming in late.. up to midnight, very loud.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you...I travel a lot and glad to finally find a hotel that is clean.
Stayed 7 nights in Mar 2023
Response from Hotel Manager on Mar 12, 2023
Hi David,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your positive comments and are happy to hear you had a pleasant stay with us. We are waiting to welcome you back soon.Sincerely,Hotel Manager

8/10 Good

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean
Stayed 2 nights in Feb 2023
Response from Ojash Shah on Mar 9, 2023
Hi Amber,Thank you for your kind words! We hope to have you stay with us again in the near future!