Breakfast, lunch, dinner served; international cuisine
Check availability

Reviews of Mercure Warragul

4 out of 5
Mercure Warragul
23 Mason Street, Warragul, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 296 out of 424 reviews" "
Rating 8 - Good. 106 out of 424 reviews" "
Rating 6 - Okay. 13 out of 424 reviews" "
Rating 4 - Poor. 6 out of 424 reviews" "
Rating 2 - Terrible. 3 out of 424 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Sharleen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very happy
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jared

Stayed 1 night in Dec 2023

10/10 Excellent

Jake

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Staff were friendly and very helpful. Really enjoyed staying at the Mercure Warragul
Stayed 1 night in Dec 2023

10/10 Excellent

Peter, Parkwood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good value for the cost. Very comfortable beds. Taxis and Uber in Warragul are terrible. We had bookings in with both, neither turned up. We ended up flagging a taxi in the street.
Stayed 1 night in Nov 2023

8/10 Good

Kylie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely The service for breakfast in the restaurant attached was a bit slow but the food was lovely
Stayed 1 night in Nov 2023

8/10 Good

Peter

Stayed 1 night in Nov 2023

6/10 Okay

Russell

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Liked: Amenities
The Hotel was near family members
Stayed 2 nights in Oct 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SWY
Everything was very excessable,which is important for us
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times 👍
Stayed 1 night in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice piece to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! Modern and clean. Rooms spacious and quality. Such great value for money hotel in a lovely town. The only issue was that while the room had excellent sound proofing for outside noise, the ceiling/floor was not sound-proofed. The thump of feet went on way past midnight and kept is waking us up.

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at when in Warragul. City standard in a regional town.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all.
Stayed 2 nights in Sep 2023

10/10 Excellent

Teena

Stayed 1 night in Sep 2023
Response from Anna on Sep 18, 2023
Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

kaylene

Stayed 1 night in Aug 2023
Response from Anna on Sep 18, 2023
Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely space
Stayed 1 night in Aug 2023
Response from Anna on Sep 18, 2023
Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family party
very spacious rooms and quiet. we found breakfast was a terrible arrangement. we prepaid $27 and our breakfast didn't come to the amount. we upsized drinks to use our prepaid amount. it would be better to order what we want and charge it to our room. New staff at breakfast and were not familiar with the breakfast vouchers.
Stayed 1 night in Aug 2023
Response from Anna on Sep 18, 2023
Dear Paula,Thank you for taking the time to review Mercure Warragul. At Mercure Warragul, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would certainly recommend a stay
Stayed 1 night in Aug 2023
Response from Anna on Sep 18, 2023
Dear Heather,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

melissa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were great to deal with, even after getting there later than we expected. Very understanding and thorough. We would definitley staff here again! Highly recommend
Stayed 1 night in Aug 2023
Response from Anna on Sep 18, 2023
Dear Melissa,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

BRENDAN

Stayed 1 night in Jul 2023
Response from Anna on Sep 18, 2023
Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

6/10 Okay

Sumit

Stayed 1 night in Jul 2023

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, close to shops
Stayed 1 night in Jul 2023

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the night! Was so quiet over night and the bed was like sleeping on a cloud! Will definitely be back
Stayed 1 night in Jul 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Anna on Jun 22, 2023
Dear Chirs,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

donna

Stayed 1 night in Apr 2023
Response from Anna on Apr 26, 2023
Dear Donna,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Gary

Stayed 1 night in Apr 2023
Response from Anna on Apr 26, 2023
Dear Gary,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Family

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time. Staff was very friendly and helpful
Stayed 1 night in Apr 2023
Response from Anna on Apr 26, 2023
Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

4/10 Poor

Wayne

Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the rooms is well down on what it used to be. also, why have 2 small tables in a room and only 2 chairs these used be a study type desk that was much better for corporate travellers
Stayed 1 night in Mar 2023
Response from Anna on Apr 26, 2023
Dear Wayne,Thank you for taking the time to review Mercure Warragul. At Mercure Warragul, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

8/10 Good

John

Liked: Cleanliness, staff & service
Centre of town Variety of shops and restaurants to walk Spotless room and quiet
Stayed 1 night in Mar 2023
Response from Anna on Apr 26, 2023
Dear John,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Sharleen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy access, best breakfast ever
Stayed 1 night in Mar 2023
Response from Anna on Apr 26, 2023
Dear Sharleen,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to CBD. Staff very friendly and helpful. Room very clean and comfortable
Stayed 1 night in Feb 2023
Response from Anna on Mar 2, 2023
Dear Graeme,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Jade, Camillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Anna on Feb 22, 2023
Dear Kristin,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

8/10 Good

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2023
Response from Anna on Feb 22, 2023
Dear Anne,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Anna on Feb 22, 2023
Dear Eric,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

2/10 Terrible

David

Stayed 1 night in Jan 2023
Response from Anna on Feb 22, 2023
Dear David,Thank you for taking the time to tell us about your experience at the Mercure Warragul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Anna on Feb 22, 2023
Dear Martha,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

D Gene

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Anna on Feb 22, 2023
Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

10/10 Excellent

Edward

Stayed 1 night in Oct 2022
Response from Anna on Feb 22, 2023
Dear Edward,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul