Ratings based on 224 Verified Reviews

3.2 out of 5
60% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Overall Pretty Good Experience

Posted Apr 10, 2018
Everything was great at check in, the gentleman was very kind and pleasant! We had to ask for a few items, like dishes because they are no longer left in the room, and we were given what was needed. The weekend was a different history though. The housekeeping seemed annoyed when my guest asked for anything, and then on the day we checked out I slept through my alarm! No call or anything from the front desk instead the front desk person just attempted to walk in! Overall a good stay and I would use them again, but a few attitudes and guest handling needs to be adjusted!!
Comment from Hotel Management
Apr 11, 2018 by Hotel Management, Hotel Management
Alison, thank you for staying at Extended Stay America. We are glad you had an overall pleasant time with us, but we are sorry for the issue you had with our service. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We look forward to serving you much better in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler from cincinnari oh

Place smelled funny okay for the price

Posted Feb 3, 2018
The shower curtain was nasty and the towels had holes in them... the bathroom hadn’t been mopped up in god knows how long there was hair all over the shower and behind the toilet. The room was just okay... if they would clean better I would have given a better score the place looks fine on the outside and everything just the room needed better cleaning
Comment from Hotel Management
Feb 5, 2018 by Hotel Management , Hotel Management
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Never again

Posted Dec 30, 2017
Thin walls, old beds and linens, no coffee in rooms, no stopper in tub to take a bath... terrible
Comment from Hotel Management
Jan 3, 2018 by Hotel Management, Hotel Management
Thank you for your review. We are sorry for the issues you had while being here and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
4 out of 5
by Meng

Posted Dec 20, 2017 on Hotels
Comment from Hotel Management
Dec 22, 2017 by Manager, Hotel Management
Meng, thanks for the four-star rating of Extended Stay America. We are glad to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
4 out of 5
by Natasha

Posted Dec 18, 2017 on Hotels
Comment from Hotel Management
Dec 20, 2017 by Manager, Hotel Management
Natasha, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
3 out of 5
by Justin

Won’t stay there again

Posted Dec 16, 2017 on Hotels
The room was not very clean, there was a lot of hair in the drain of the bath tub. The sheets were stained and the table still had crumbs on it from previous guest. One of the light switches didn’t even work!
Comment from Hotel Management
Dec 18, 2017 by Manager, Hotel Management
Justin, providing our guests with a clean, comfortable room is the foundation of our business. We're sorry you had cleanliness issues in your room. We have processes in place to ensure these instances don't occur, and we are sorry something was missed. We shared your feedback with our head of housekeeping so we can prevent this from happening again. We hope you will consider staying with us the next time you are in Nashville. Sincerely, Hotel Management
4 out of 5
by laura

Posted Dec 8, 2017 on Hotels
Comment from Hotel Management
Dec 9, 2017 by Manager, Hotel Management
Laura, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Nov 20, 2017
Hotel was very noisy could not sleep people walking up and down the hall all hours of the night talking laughing knocking on doors
Comment from Hotel Management
Nov 22, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at our hotel. We are sorry your sleep was disturbed by noise from nearby guests. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thanks again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Nov 12, 2017 on Hotels
Comment from Hotel Management
Nov 14, 2017 by Manager, Hotel Management
Thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management
4 out of 5
by Mark

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Oct 21, 2017 by Manager, Hotel Management
Mark, thank you for staying at Extended Stay America and for the wonderful rating. We are delighted we met your expectations for a comfortable stay and that you were pleased with everything we offer. Thanks once more, and we look forward to welcoming you again soon. Sincerely, Hotel Management