Ratings based on 219 Verified Reviews

3.2 out of 5
60% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from cincinnari oh

Place smelled funny okay for the price

Posted Feb 3, 2018
The shower curtain was nasty and the towels had holes in them... the bathroom hadn’t been mopped up in god knows how long there was hair all over the shower and behind the toilet. The room was just okay... if they would clean better I would have given a better score the place looks fine on the outside and everything just the room needed better cleaning
Comment from Hotel Management
Feb 5, 2018 by Hotel Management , Hotel Management
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Never again

Posted Dec 30, 2017
Thin walls, old beds and linens, no coffee in rooms, no stopper in tub to take a bath... terrible
Comment from Hotel Management
Jan 3, 2018 by Hotel Management, Hotel Management
Thank you for your review. We are sorry for the issues you had while being here and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Nov 20, 2017
Hotel was very noisy could not sleep people walking up and down the hall all hours of the night talking laughing knocking on doors
Comment from Hotel Management
Nov 22, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at our hotel. We are sorry your sleep was disturbed by noise from nearby guests. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thanks again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Nov 12, 2017 on Hotels
Comment from Hotel Management
Nov 14, 2017 by Manager, Hotel Management
Thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management
4 out of 5
by Mark

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Oct 21, 2017 by Manager, Hotel Management
Mark, thank you for staying at Extended Stay America and for the wonderful rating. We are delighted we met your expectations for a comfortable stay and that you were pleased with everything we offer. Thanks once more, and we look forward to welcoming you again soon. Sincerely, Hotel Management
5 out of 5
by extented stay america from warren MI

Posted Oct 14, 2017 on Hotels
it would be better if the pillows was more fluffy and soft
Comment from Hotel Management
Oct 16, 2017 by Manager, Hotel Management
Warren, thank you for reviewing your stay at Extended Stay America. We're glad you enjoyed most aspects of your visit, but we're sorry you had an uncomfortable nigh's sleep. We value your business and hope you will visit us again in the future so that we can serve you better. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Flint

Posted Oct 8, 2017 on Orbitz
A wonderful hotel. I was very satisfied. He staff was great and I really enjoyed my stay.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management , Hotel Management
Laureb, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your weekend stay and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
Front desk ladies were very friendly, prompt, and helpful. Great customer service!!
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Thank you for sharing your wonderful experience at Extended Stay America. We are delighted to read you loved the service provided by our front desk associates and were impressed with all that we offer. Your compliments will be shared. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Sterling heights

Room was not clean

Posted Sep 13, 2017 on Orbitz
Check in was pleasant. The front desk staff was very accommodating and friendly. The room itself, however, wasn't well cleaned. There were some crumbs on the carpet. I went into the rest room and immediately smelled urine. There was pee on the floor around the toilet. The sheets looked dull and old.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Carol, thank you for including us in your travel plans. It’s nice to know you had an overall pleasant stay and that you liked our courteous associates. However, we are sorry for the housekeeping issues in your room. We are already taking steps to ensure oversights such as this do not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
4 out of 5
by Katie

Posted Sep 11, 2017 on Hotels
Breakfast was pretty disappointing - muffins and coffee was basically it. Aside from that, I was happy with the place. Room was clean and nice.
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Katie, it was a pleasure having you at Extended Stay America. We always aim to deliver fresh and clean accommodations, and we are glad you experienced the same. However, I am sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager