Ratings based on 145 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Arizona

Off the beaten path

Posted Jul 10, 2017
Pros: Clean, excellent staff.
Cons: Housekeeping service on Saturday morning seemed impatient to finish up and leave. We needed to stay until 11:00 a.m. and that seemed to be a problem.
Location: Lakeside Mall and surrounding stores -- that's about it. Right near the M53 expressway which takes you to Stony Creek metropark. Also M59 heads west.
This hotel isn't in a touristy location, so it's ideal for a quiet family stay. Most guests we found to be business travelers, at least during the week. On Friday night a busload of kids came and stayed in the lobby until past midnight. Because we were on the first floor we could hear them. Half of the first floor and the entire second floor were closed for renovation. This wasn't a major problem although I would have liked to know that in advance. We arrived very late our first night (around 2:30 a.m.) and wanted to sleep in the next morning. However, the construction crew began using their power equipment at 7:30 the next morning so our leisurely sleep wasn't too peaceful.
Comment from Hotel Management
Jul 16, 2017 by Tom, Hotel Management
Dear Anthony, Thank you for taking the time to share your comments about your visit with us at the Holiday Inn Express Utica MI. I am sorry that our Housekeeping stay made you feel rushed. I will meet with them to make sure that they understand that our guests have every right to stay until the 11:00am check out time. And to not attempt to ask any guests to leave earlier then that. I hope that you will consider staying with us again, the next time your travels bring your to our area. T.Keller/General Manager
5 out of 5
by Jodi

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
5 out of 5
by Marquita

Posted Feb 21, 2017 on Hotels
Nice place. Housekeeping threw away my loofah and complained about being the only one working. Other than that I would stay again!
4 out of 5
by Cynthia

It was a Merry Christmas

Posted Dec 28, 2016 on Hotels
The room was nice and spotless. The pool could have been just a tad warmer but it was a nice saltwater pool. It was quiet, convenient and we had a great time.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Weekend with grandkids

Posted Nov 28, 2016
This hotel is near everything, is clean, the pool was very nice, and breakfast was great
4 out of 5
by A verified traveler

Good location

Posted Nov 22, 2016 on Hotels
We stayed over for two nights. Some how our room got missed for house cleaning on the second day. We had overflowing garbage and no towels or Kleenex. Our room keys didn't work when we returned from our shopping trip. The woman at the front desk was busy in the back office, so I had to yell to get her attention. Her excuse was that she was there by herself, not my problem. The two ladies at the desk when we checked out where very apologetic and asked if I would like to speak with the manager. I told them to pass on my concerns.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent

Posted Nov 18, 2016
Pros: Easy to get to.
I always stay here when I'm in town. Very comfortable and the staff is always happy to do anything for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

This hotel was close to shopping.

Posted Aug 31, 2016
Pros: The location was great!
Cons: The beds were a little uncomfortable and the A/c was a little loud.
Location: This hotel is very convenient for shopping in the area.
This is a very nice hotel. We had a great experience at check in. The breakfast was great. The beds were a little uncomfortable and the A/C was a little loud. The shower was great with lots of water and nice spray.
Comment from Hotel Management
Aug 31, 2016 by Tom, Hotel Management
Dear Vicky, Thank you for choosing to stay with us at the Holiday Inn Express Utica, MI. We truly appreciate your business. Thank you also, for sharing your comments about your recent stay. Tom Keller, General Manager
4 out of 5
by Thomas from Los Angeles

Comfortable Beds

Posted Aug 21, 2016 on Hotels
The beds are comfortable. The food options were minimal, as there is no room service and the vending machines have cob webs and no real options. Lots of restaurants nearby though. Room key got turned off a day early and had to wait to get it to work again.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Thomas, Thank you for staying with us at the Holiday Inn Express Utica. I am sorry you were disappointed in the breakfast. I will share your comments, and we will see if we can add a few new items. We hope that you will consider staying with us again in the future, when your travels bring you back to the area. Tom Keller, General Manager
3 out of 5
by A verified traveler

Posted Aug 15, 2016 on Hotels
The rooms were over-priced for what they were. Acceptable quality accommodations, but lack lustre.