Thank you for taking the time to share your experience, and I'm sorry to hear that your stay did not meet your expectations. We strive to provide a comfortable and welcoming environment for all our guests, and clearly, we missed the mark during your visit.We acknowledge the concerns you've raised about the cleanliness and condition of our carpets and bedding. Please know we are actively working to update our facilities and address these issues. Feedback like yours is crucial in helping us prioritize improvements.Regarding the breakfast service, we apologize for the inconvenience and the service not meeting our usual standards. We aim to provide a pleasant dining experience, and it seems we fell short. We will address this feedback directly with our staff to ensure better communication and service in the future.Lastly, the experience you described with our front desk staff is not reflective of the high standards of hospitality we aim to uphold. We will use your comments as an opportunity to improve our training and ensure all team members deliver courteous and professional service.We truly value your feedback and hope to have the opportunity to better serve you in the future, showing the improvements we've made based on your comments.

Thank you for your enthusiastic review and the 5-star rating! We're thrilled to hear that you found great value in your stay at Brook Pointe Resort and enjoyed our hotel, the grounds, and the features we offer. We strive to provide an exceptional experience for our guests at a great value, and your feedback is a wonderful testament to our efforts. We look forward to welcoming you back for another amazing stay!

Thank you Raymond for your fantastic review! We're delighted to hear that Brook Pointe Resort offered everything you were looking for, especially appreciating the value for the price. It's wonderful to know you'd recommend us to others seeking a pleasant stay in Syracuse. Your endorsement is a great compliment to us, and we're thrilled you found our offerings unbeatable. We look forward to the opportunity to welcome you back for another excellent stay!

Raymond, thank you so much for your fantastic 5 star rating! We're thrilled to hear that you enjoyed your stay at Brook Pointe Resort and found great value in our amenities, especially our 89-degree pool. We take pride in providing a warm, welcoming atmosphere combined with excellent service and facilities. Your feedback is highly appreciated, and we look forward to welcoming you back for another outstanding stay!

Happy Anniversary, Corey! Thank you so much for choosing Brook Pointe Resort as your getaway for the past six years. It's truly heartwarming to know that you've found a quiet haven with us and that our staff has consistently contributed to making your stays memorable. We're honored to be a part of your annual tradition. If there’s anything we can do to make your next stay even more special and earn that 5/5 rating, please let us know. Looking forward to welcoming you back next year!

We're absolutely delighted to receive your perfect rating! Thank you for choosing Brook Pointe Resort and for taking the time to share such wonderful feedback. It's truly rewarding to know that we were able to provide you with a 10/10 experience.Your satisfaction and enjoyment are what we strive for every day, and your endorsement means the world to us. We eagerly await your next visit and promise to make it just as memorable, if not more!

Thank you for your generous rating and for choosing Brook Pointe Resort for your stay. We are pleased to hear that your experience with us was largely positive, earning an 8/10 in your eyes. We're committed to providing an exceptional stay for all our guests and are always looking for ways to improve. If there are specific areas where you feel we could do better, please do not hesitate to let us know. Your feedback is invaluable as we strive to create the best possible experience. We look forward to the opportunity to host you again and to aim for that perfect 10/10 on your next visit!

Thank you so much for your wonderful feedback, Cathleen! We're thrilled to hear that you enjoyed our made-to-order breakfast and found the pool to your liking. It's great to know that our efforts to provide a clean, peaceful environment with a friendly staff are resonating with our guests. We can't wait to welcome you back! See you again soon for another relaxing getaway!

Thank you so much for your excellent rating! We're thrilled to know that you had a wonderful experience at Brook Pointe Resort. It's always heartening to receive positive feedback from our guests. We strive to make every stay memorable, and it's gratifying to see these efforts reflected in your satisfaction.We look forward to welcoming you back soon for another delightful stay!

We apologize that you were dissatisfied with your experience and took the time to review our business, even though you did not complete your stay. Despite your booking being non-refundable, we made two changes to your reservation as a courtesy. Unfortunately, we were unable to accommodate a third change, which led to your decision to leave a negative review. We believe this may not accurately represent our services, and we hope for a more balanced evaluation of your experience.

It warms our hearts to hear that you've had such a wonderful experience with us at Brook Pointe Resort! Your future visits are eagerly awaited, and we can't wait to serve up more made-to-order breakfast delights and offer you another dip in our cozy, heated saltwater pool. Remember, each season brings new surprises at Brook Pointe, so consider trying out one of our seasonal packages on your next stay for an even more memorable experience! Thank you for sharing your lovely feedback, and see you again soon!

Thank you for the review. We love receiving feedback from our guests.

We apologize that you were dissatisfied with your experience and took the time to review our business, even though you did not complete your stay. Despite your booking being non-refundable, we made two changes to your reservation as a courtesy. Unfortunately, we were unable to accommodate a third change, which led to your decision to leave a negative review. We believe this may not accurately represent our services, and we hope for a more balanced evaluation of your experience.

Thank you for the kind review/ We appreciate it!

Thank you for your kind review. We appreciate it!

We are glad to hear you enjoyed your stay. Sorry we do not have an elvvator.

Thank you so much for your kind review. We are glad to hear you enjoyed your stay and hope to see you again if you are ever in the area. Safe travles!

Thank you so much for your kind review. Sounds like you had a great time. If your ever in the area again we would love to have you stay with us. Safe travels!

Thank you for such a kind review. We are glad to hear you enjoyed your stay. Safe travels till we meet again,.

Thank you for sharing your experience with us, JJ! We're thrilled to hear that you had a first-class service from our staff during your stay. Providing excellent service is a top priority for us, and we're delighted that our team exceeded your expectations.We're also glad to know that our commitment to sustainability stood out to you. Having recycling containers in each room is part of our efforts to contribute to a more eco-friendly environment, and we're pleased that you appreciated this aspect of our property.Your kind words about Brooke Point being a nice property mean a lot to us. We're dedicated to creating a comfortable and enjoyable experience for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another exceptional visit in the future!

We appreciate your brief but valuable feedback! We're glad to hear that you had a good experience during your stay with us. Our proximity to the marina is indeed a convenient feature, and we're pleased that it worked well for your plans.Thank you for choosing us, and if you ever find yourself in the area again, we'd be happy to welcome you back for another positive experience. Safe travels!

Thank you for taking the time to leave such a kind review. Sage travels

Thank you for sharing your thoughts on your recent stay with us! We're delighted to hear that your check-in experience was smooth and that our staff's friendliness left a positive impression on you. Providing a warm and welcoming atmosphere is important to us.We're also pleased that you enjoyed the peaceful ambiance of our location and found it to be convenient. Maintaining a tranquil environment is a priority for us, and we're thrilled that you had a quiet and relaxing stay.Your mention of our cleanliness is greatly appreciated. We strive to ensure our facilities are well-maintained and spotless for all our guests.Thank you again for choosing to stay with us, and we look forward to the possibility of welcoming you back in the future for another enjoyable and hassle-free experience.

Thank you for your kind review. We are glad you enjoyed your stay.

Thank you so much for taking the time to share your wonderful experience at Brook Pointe! We're thrilled to hear that you had an amazing stay

Thank you for taking the time to share your feedback with us. We truly appreciate your honest review, and we're glad to hear that you found our property to be clean, our staff to be extremely nice, and our beds to be comfortable. Your compliments are greatly appreciated.We apologize that the breakfast did not meet your expectations. We understand how important a satisfying breakfast can be to start the day off right. We'll definitely take your feedback into consideration and work on improving our breakfast options to ensure a better experience for our guests in the future.Your comfort and satisfaction are our top priorities, and we're grateful for the opportunity to serve you. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We hope to have the pleasure of welcoming you back again, so we can provide you with an even better experience during your next stay.Thank you once again for choosing our property, and we look forward to seeing you again soon. Safe travels!

Thank you for the 5 star!

Thank you for taking the time to share your feedback about your recent stay at our property. We greatly appreciate your kind words about our staff and the beautiful property. It's wonderful to hear that you enjoyed the trails and zipline; we're thrilled that you had a great time exploring them.We apologize for any inconvenience you experienced with the hot water during your stay. We understand the importance of having a comfortable and enjoyable stay, and we regret that we fell short in this aspect. Your comment about someone checking the hot water issue without any resolution is concerning, and we will certainly look into this matter to ensure it doesn't happen again. We appreciate your patience and understanding.We're glad to hear that you were able to switch to another room the next day and that the shower in the new room met your expectations. We strive to provide our guests with a pleasant and comfortable environment, and we're glad we were able to address the issue promptly.We're delighted to know that you enjoyed the breakfast during your stay. We always strive to offer a variety of delicious options to start your day off right.Your kind words about our property's proximity to town are appreciated. We understand the importance of convenience for our guests, and we're glad that our location worked well for you.Once again, thank you for your valuable feedback. We take guest reviews seriously, as they help us identify areas for improvement and ensure that future guests have a more satisfying experience. We will share your comments with our staff, as they will be thrilled to know that their efforts contributed to your enjoyable stay.We hope to welcome you back to our property in the future and provide you with an even better experience.

We are sorry we did not meet your expectations. Not sure why the negative review. Please let us know what we can do better.

Thank you for staying with us and taking the time to leave a review. We do offer coffee in the dining room 24 hours a day. Anyone at the front desk could have assisted you in the other items you mentioned. But I will coach my team on this. Safe travels!

Thank you so much for your kind review. We are glad to see you enjoyed your stay and hope to see you again if you are ever in the area. Safe travels!

Thank you for your kind review. We are so glad to hear you enjoyed your stay. We hope to see you again. Safe travels!

Thank you for your kind review. We are so glad to hear you enjoyed your stay. We hope to see you again, Safe travels!

Thank you for taking the time to leave us a review. We are so glad to hear you had a great staff. We hope to see you again.

Thank you for taking the time to leave us a review. We appreciate any feedback to move us to a 5 star at your next visit. Safe travels!

We are sorry to hear that we did not meet your expectations, We have done numerous upgrades in the building, including new carpet. Sorry you missed it. Safe travels!

Thank you so much for your kind review. We are glad you were able to visit the enchanted forest. Hopefully you got to see it at night, that is the best time to see them. Hope to see you again.

Thank you so much for your kind review. We are so glad to hear that your granddaughter enjoyed the pool and the warmth. We hope to see you again soon.

Thank you for your kind review. We are glad to hear you enjoyed your stay. Hope to see you again.

Thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay. Hope to see you in the future. Safe Travels!

Thank you for your kind review. Our staff is pretty awesome and work hard to make every stay enjoyable. Safe travels!

Thank you for taking the time to leave us a review. We value all feedback and hope to see you again if you are ever in the area.

We are sorry that you did not get a chance to stay with us but left a negative review. Safe travels!

Thank you so much for your kind review. We appreciate that you chose to stay with us during a sad time in your life but wish to come back and enjoy the property during a happier time. Safe travels!

Thank you for such a kind review. We are so glad to see you enjoyed your stay. Safe travels!

Thank you for your kind review. We are glad to hear you enjoyed your stay. Safe travels!

We are sorry to hear we did not exceed your expectations. We welcome all families and do the best we can to keep them quiet as to not bother other guests. Safe travels!

Thank you for taking the time to leave us a review. We are glad to see you enjoyed your stay. Safe travels!

Thank you for such a kind review. We are glad to hear you enjoyed your stay

Thank you so much for your kind review. We are glad to hear you enjoyed your stay.