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Reviews of Hilton Warsaw City

4 out of 5
Hilton Warsaw City
Grzybowska 63, Warsaw

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1002 reviews" "
Rating 8 - Good. 290 out of 1002 reviews" "
Rating 6 - Okay. 60 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay.
This was our second stay in Warsaw as part of the same trip. We booked the Hilton expressly because it has a pool and my 5 yr old daughter loves swimming at hotels. When we arrived we were informed that children are only allowed to use the pool on the weekend between 1-5pm. This is not indicted in the hotels.com listing anywhere. This needs to be communicated upfront. We were very disappointed and it put us off of the hotel completely. The rooms are nice and comfortable so if you don’t care about the pool, it is a fine hotel.
Stayed 1 night in Dec 2023
Response from DK on Jan 3, 2024
Dear Crystal,Thank you for sharing your feedback and choosing to stay with us in Warsaw.We sincerely apologize for any inconvenience caused regarding the pool access for children. We understand the importance of clear communication and regret any disappointment experienced. Please note that the restriction on children's pool access is a policy enforced by the fitness club, a third-party company, and is detailed under "Fees & policies" and "Pool, spa & gym" on our Hotels.com listing.We appreciate your understanding and are glad the remainder of your stay was enjoyable.We value your feedback and hope to welcome you back next time your'e in Warsaw.Kind regards,Hilton Warsaw City

10/10 Excellent

Asif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from DK on Dec 21, 2023
Dear Asif,Thank you for choosing to stay with us and for taking the time to leave us a rating.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your experienece.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regards,Hilton Warsaw City

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from DK on Dec 21, 2023
Dear Andrew,We are thrilled to see you had such a positive experience during your stay with us.Thank you for choosing Hilton and we hope to have the pleasure of welcoming you back in the future.Kind regards,Hilton Warsaw City

10/10 Excellent

Aleksandr, ferndale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine ! Exept some body proboby cleaning staff . They were nocking at the door every single morning. We went to bed very late and getting up late to .And in the few days our door sighn disappeared .Rest of the things was just it should be . Thank you to all ! Alek.
Stayed 8 nights in Oct 2023
Response from DK on Dec 21, 2023
Dear Aleksandr,Thank you for your perfect rating and valuable feedback! We appreciate your understanding and apologize for any disruption caused by our cleaning services.We're delighted that, aside from this, everything met your expectations.We look forward to the opportunity to welcome you back for another enjoyable stay.Kind regards,Hilton Warsaw City

8/10 Good

DARIUSZ

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from DK on Dec 21, 2023
Dear Dariusz,Thank you for choosing to stay with us and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Poland.Kind Regards,Hilton Warsaw City

10/10 Excellent

Minkyu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & service
I usually stay this hotel on my business trip. Always good service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Giorgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Michal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Dorothy

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The pool was not family friendly Only lane swims Hard to have kids have fun
Stayed 1 night in Aug 2023
Response from DK on Aug 24, 2023
Dear Dorothy,Thank you for taking the time to leave a review and to offer your feedback.Please accept our apologies if the swimming pool didn't provide a perfectly fun experience to your kids. Unfortunetely, the Holmes Place fitness club is a premium facility catering more towards sport professionals. However, you can find plenty of other kid-friendly solutions at the hotel, for example the special linen and teddy bears provided in family connecting rooms.Hope to see you & your kids again on your next trip to Warsaw.Kind regards,Hilton Warsaw City

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Excellent service and fantastic lobby with nice seating.
Stayed 2 nights in Aug 2023
Response from DK on Aug 24, 2023
Dear Mark,Thank you for taking the time to leave a review and such a high rating!We're glad to see you enjoyed your stay at our hotel and visits at the Pistaccio Lobby & Bar.Thank you for appreciating the service delivered by our team members.Hope to see you again on your next trip to Warsaw!Kind regards,Hilton Warsaw City

10/10 Excellent

Amiram

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from DK on Aug 24, 2023
Dear Amiram,Thank you for choosing to stay with us and the perfect 10* rating!We're glad to see you enjoyed your stay.We hope to see you again on your next trip to Poland.Kind regards,Hilton Warsaw City

6/10 Okay

Marian

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from DK on Aug 4, 2023
Dear Marian,Thank you for taking the time to leave a review.We hope you had a pleasent stay with us.We appreciate any feedback you can share with us that would make your stay even more special.Hope to see you again soon on your next trip to Warsaw!Kind regards,Hilton Warsaw City

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent but half board was boring and limited to the same 4 meal choices. Breakfast was very very good.
Stayed 5 nights in Jul 2023
Response from DK on Jul 25, 2023
Dear Mark,Thank you for choosing to stay with us and for taking the time to write a review.It's great to see such a high rating!We're very glad we could provide you with a comfortable stay and are happy to see you enjoyed our varied breakfast buffet.Thank you for your feedback about the half board meal selection - your comment has been forwarded to the relevant members of our executive team.Thank you again for the high rating.We hope to see you again next time you travel to Warsaw.Kind regards,Hilton Warsaw City

6/10 Okay

Julita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Did not enjoy the service we received at the hotel
Stayed 9 nights in Jul 2023
Response from DK on Jul 25, 2023
Dear Julita,Thank you for choosing to stay with us and for taking the time to leave a review.Please accept our apologies if the service this time was not up to your expectations. We would like to assure you that at Hilton it's our mission to fill the world with the light and warmth of hospitality - that's why our team members are trained to achieve only the highest levels of service.We hope you'll visit us again and give us the chance to rehabilitate our image in your mind.Kind regards,Hilton Warsaw City

8/10 Good

Luis

Stayed 1 night in Jul 2023
Response from DK on Aug 24, 2023
Dear Luis,Thank you for taking the time to leave a review and the high rating!We're glad to see you enjoyed your stay.Hope to see you again on your next trip to Warsaw.Kind regards,Hilton Warsaw City

8/10 Good

Karol

Stayed 1 night in Jul 2023
Response from DK on Jul 25, 2023
Dear Karol,Thank you for taking the time to leave a review and such a high rating!We're happy you had a comfortable stay with us.Hope to welcome you again soon next time you travel to Warsaw!Kind regards,Hilton Warsaw City

8/10 Good

Karol

Stayed 1 night in Jul 2023
Response from DK on Jul 25, 2023
Dear Karol,Thank you for your time taken to leave a review.It's great to see such high ratings!Hope to see you again soon on your next trip to Warsaw.Kind regards,Hilton Warsaw City

4/10 Poor

Ekaterina

Traveled with family
Booked this hotel exclusively because of the pool and gym - just to find out that they are banned for children. Embarrassing. Never again
Stayed 2 nights in Jul 2023
Response from DK on Jul 19, 2023
Dear Ekaterina,Thank you for taking the time to write a review.We're sorry to see you experienced dissapointment about going to the swimming pool with your children. They are more than welcome to use the pool on the weekends 13:00-17:00.Our communication about these rules is very clear and published on all our booking websites. Due to the professional nature of our partnering fitness club Holmes Place, the full-size swimming pool and its deep measurements are unfortunetely not perfectly suited for children.Thank you again for your feedback.Kind regards,Hilton Warsaw City

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 3 nights in Jun 2023
Response from DK on Jul 17, 2023
Dear John,Thank you for taking the time to leave a review.We're delighted to see that you enjoyed your stay!We hope to see you again next time you travel to Warsaw.Kind regards,Hilton Warsaw City

10/10 Excellent

Alan

Stayed 1 night in Jun 2023
Response from DK on Jul 4, 2023
Dear Alan,Thank you for choosing to stay with us and for taking the time to leave a review.It's always great to see such high ratings!We're glad we could provide you with a comfortable stay and hope we can welcome you again on your next trip to Poland.Kind regards,Hilton Warsaw City

8/10 Good

DARIUSZ

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from DK on Jul 4, 2023
Dear Dariusz,We're happy to see you enjoyed your stay with us!Thank you for taking the time to leave a rating.We hope to see you again on your next trip to Warsaw.Kind regards,Hilton Warsaw City

10/10 Excellent

Artur

Stayed 3 nights in Jun 2023
Response from DK on Jul 25, 2023
Dear Artur,Thank you for choosing to stay with us and for taking the time to leave a review.It's lovely to see a perfect rating!We're glad we could provide you with a comfortable stay.Hope to see you again next time you travel to Warsaw.Kind regards,Hilton Warsaw City

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Jun 2023
Response from DK on Jun 27, 2023
Dear Dariusz,Thank you for choosing to stay with us and for taking the time to leave a review.It's great to see such a high rating!We're very glad that you enjoyed your stay and we hope to welcome you again next time you travel to Warsaw.Kind regards,Hilton Warsaw City

10/10 Excellent

Szymon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DK on Jun 20, 2023
Dear Szymon,Thank you for taking the time to rate us and for the perfect rating!We're delighted to have been able to provide you with an ideal stay.Hope to see you again next time you travel to Warsaw!Kind regards,Hilton Warsaw City

8/10 Good

Szymon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DK on Jun 20, 2023
Dear Szymon,Thank you for choosing to stay with us and for taking the time to leave a review.It's lovely to see such a high rating!We hope to see you again on your next trip to Warsaw.Kind regards,Hilton Warsaw City

10/10 Excellent

Michael

Stayed 3 nights in Jun 2023
Response from DK on Jul 4, 2023
Dear Michael,Thank you so much for such a high rating!We're glad we could provide you with a comfortable stay.Hope to see you soon next time you're in Warsaw!Kind regards,Hilton Warsaw City

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
My room smelled bad. However, I really liked breakfast
Stayed 2 nights in Jun 2023
Response from DK on Jun 20, 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to leave a review.We're delighted to see you enjoyed our wide variety at the breakfast buffet.Please accept our apologies if the smell in the room wasn't a pleasent experience. Thank you for taking this matter to our attention.We hope to see you again on your next trip to Warsaw!Kind regards,Hilton Warsaw City

10/10 Excellent

TADEUSZ, Vernon Hills

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet, super location! Close to the shoping and dining.
Stayed 3 nights in Jun 2023
Response from DK on Jun 15, 2023
Dear Tadeusz,Thank you for taking the time to leave a review!It's great to see such a high rating.We're glad you enjoyed the central location and quiet neighborhood.We hope to see you again on your next visit to Warsaw.Kind regards,Hilton Warsaw City

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Very good hotel, efficient professional service and a good location. Nice and quiet too.
Stayed 4 nights in May 2023
Response from DK on May 11, 2023
Dear Martin,Thank you for choosing to stay with us and for taking the time to leave a review!We love to see our team members being appreciated for their hospitality. We're very glad you also enjoyed the central location, combined with peace & quiet.We hope to welcome you again next time you're in Poland!Kind regards,Hilton Warsaw City

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and relaxing stay. Everything I needed
Everything about my stay was wonderful, just wished I had stayed a few more nights! The staff were very attentive as soon as I arrived, and throughout my stay. The room was spacious, clean, modern and very comfortable. I particularly loved the city views and spent a long time looking at the views from the sofa and the bed. The room had everything I needed and more! Breakfast was delicious and had a great mixture of options. Unfortunately I did not have time to visit the swimming pool and spa. Overall I thoroughly enjoyed my stay at Hilton and it was a great base to come back to and relax after a day of exploring!
Stayed 2 nights in Apr 2023
Response from DK on Apr 13, 2023
Dear Paige,Thank you so much for taking the time to leave such a detailed review and posting the beautiful pictures!We're very happy to see you enjoyed your stay - indeed it's a shame it had to be so short!It's great to see you appreciate our staff members, their hospitality is what makes the guest experiences so unique.The city views are certainly a wonderful benefit to the comforts of our rooms, as you can see on your pictures.We hope to welcome you again on a future visit to Warsaw and then you'll have the chance to fully explore the city and our hotel facilities, including the pool & gym.Kind regards,Hilton Warsaw City

10/10 Excellent

Nikolas

Stayed 5 nights in Mar 2023
Response from DK on Apr 13, 2023
Dear Nikolas,Thank you so much for taking the time to leave such a positive rating!We hope you'll visit us again on a future visit to Poland.Kind regards,Hilton Warsaw City

10/10 Excellent

uri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from DK on Apr 13, 2023
Dear Uri,Thank you for taking the time to leave such a positive rating!Hope to see you again in the future.Kind regards,Hilton Warsaw City

10/10 Excellent

Lance

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a very nice stay overall and the location of the property is very nice in terms of surrounding amenities.
Response from DK on Apr 13, 2023
Dear Lance,Thank you for the time taken to write such a positive review!We're very glad you enjoyed your stay and the location in the vibrant district of Wola.We hope you'll visit us again on a future visit to Poland.Kind regards,Hilton Warsaw City

10/10 Excellent

Witold

Stayed 2 nights in Dec 2022

6/10 Okay

Ronald, Thornlands

Liked: Cleanliness, staff & service
The hotel was typical Hilton but starting to age. The room was comfortable and clean. I needed laundry and asked four times over the afternoon morning for someone to collect. None of the buttons on the phone work so impossible to order anything without first going to reception
Stayed 3 nights in Oct 2022

6/10 Okay

Karolina

Stayed 3 nights in Oct 2022

4/10 Poor

Graham

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Downgraded without refund.
I had booked a deluxe room with king bed 4 weeks in advance. I checked in, and went to my room to find it was a stanfard room with a twin bed. I immediately went back to reception, and was told the hotel was full, even though I had confirmation of my booking. They moved me to a standard room, no refund for the difference. The manager did write to me and offered me an upgrade next visit, and access to the executive lounge. Nice gesture, but I only visit Poland about once a year.
Stayed 3 nights in Sep 2022

8/10 Good

Keith

Stayed 8 nights in Sep 2022

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 5 nights in Aug 2022

8/10 Good

malgorzata

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel swimming pool and spa are amazing. We enjoyed dinning there as well. Some younger front desk personnel members are arrogant and not helpful.
Stayed 3 nights in Aug 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff! Every one went the extra mile to help me. Close to other places, within walking distance.
Stayed 5 nights in Aug 2022

8/10 Good

Brice, Saint Laurent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in good condition, great room and amazing breakfast. The pool option though is not part of the hotel (part of an attached private gym center) therefore not accessible to kids other than Sat-Sun 12pm-5pm!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff perfect service
Stayed 1 night in Aug 2022

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe area, staff helpful despite my lack of Polish, enough of a breakfast buffet to last well into the afternoon Room service every day was spot on, happy young lady always said hello and a great reflection of the hotel One gripe would be slightly varied opening times regards the fitness area Very pleasing stay there thanks
Stayed 5 nights in Aug 2022

10/10 Excellent

Ahmed

Stayed 1 night in Aug 2022

10/10 Excellent

Wyine

Stayed 2 nights in Aug 2022

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Looking a little tired
It’s starting to look a little tired isn’t it? With so many hotels competing within a small radius, I think it might be time for me to try somewhere else. The internet was free for a short time, but as I didn’t book directly with Hilton, I had to pay for the remainder of my stay. One evening I called for room service and half an hour they called me back to confirm my order - it was another half an hour before they brought it to my room - had they forgotten? The hot breakfast selection is always cold.
Stayed 4 nights in Jul 2022

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Jul 2022