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Rating 10 - Excellent. 254 out of 680 reviews" "
10 - Excellent
254
Rating 8 - Good. 301 out of 680 reviews" "
8 - Good
301
Rating 6 - Okay. 87 out of 680 reviews" "
6 - Okay
87
Rating 4 - Poor. 27 out of 680 reviews" "
4 - Poor
27
Rating 2 - Terrible. 11 out of 680 reviews" "
2 - Terrible
11
8.6/10
Cleanliness
8.4/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Dariusz, Middle Village
Mar 3, 2024
Dariusz
Stayed 1 night in Mar 2024
Response from Julia Biernacka on Mar 25, 2024
Dear Mr. Marek,Thank you for sharing your assessment after your stay at our hotel with me and the rest of the ibis Warszawa Centrum team. We want each of our guests to leave ibis Centrum fully satisfied, so I urge you to share with us information about services that did not meet your expectations and whose improvement could result in a higher rating during your next visit.You can send any comments and suggestions directly to the e-mail address H2894-RE1@accor.com. We do not ignore any proposal.Thank you again for your rating and I hope to welcome you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Location was ok, 35-40 minutes walk from Warsaw old town 20-25 minutes from central shopping ,, clean , polite staff , really reasonable price for the location,⭐⭐⭐⭐⭐
Mark
Stayed 2 nights in Nov 2023
Response from Julia Biernacka on Nov 29, 2023
Dear Mark,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
8/10 Good
Srirengen
Traveled with group
Oct 8, 2023
Liked: Cleanliness, staff & service
Happy with stay
Srirengen
Stayed 10 nights in Sep 2023
Response from Julia Biernacka on Oct 9, 2023
Dear Guest,thank you for your review after your stay at our hotel.We cordially invite you again.Regards, ibis team
Have two reservations, need chnage flat after one day staying, I after surgery and on reception tell nobody can help me with bag, no room services at all, cards always not work after go out ;(
Dennis
Stayed 6 nights in Aug 2023
Response from Julia Biernacka on Oct 29, 2023
Dear Denis,Thank you for taking the time to tell us about your experience at the ibis Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best wishes,Julia BiernackaGuest Experience Specialist
Dear Oksana,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Gabriel,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Clean, cute, and cosy room. Tram station is right outside.
Filip
Stayed 2 nights in Jul 2023
Response from Julia Biernacka on Jul 24, 2023
Dear Filip,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Arkadiusz,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Close to tram stops and a grocery store. Very clean and had a nice restaurant inside.
Krystal Lee
Stayed 6 nights in Jul 2023
Response from Julia Biernacka on Jul 19, 2023
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
6/10 Okay
Samer
Traveled with family
Jul 8, 2023
Disliked: Staff & service
It is 2 stars hotel as staff told us when we asked about face towels and slippers. Hotel does not provide safe box in the room. Room was not cleaned well however they did clean it better when we mentioned the spiderweb over the light. Breakfast basic and got boring after eating the same for 4 days. Hotel condition is good, mattress is good billows not so good
Samer
Stayed 4 nights in Jul 2023
Response from Julia Biernacka on Jul 19, 2023
Dear Guest,Thank you for sharing with us your opinion after staying at the ibis Warszawa CentrumAs a 2-star economy hotel, we provide one towel per person in the room according to our standardization. However, we meet the expectations of our guests and, for example, in the event of a request for additional towels, we always deliver them to the room. I am sorry that our breakfast offer did not meet your expectations. We are only an economy class hotel and our offer of meals served during breakfast is really attractive compared to competing facilities of the same categorizationI hope that we will be able to host you again in our hotel and I cordially invite you now! Greeting,Julia BiernackaGuest Experience Specialist
8/10 Good
NERI
Jul 1, 2023
NERI
Stayed 4 nights in Jun 2023
Response from Julia Biernacka on Jul 24, 2023
Dear Neri,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
10/10 Excellent
Thomas
Jun 30, 2023
Thomas
Stayed 6 nights in Jun 2023
Response from Julia Biernacka on Jul 3, 2023
Dear Thomas,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
10/10 Excellent
Douglas
Jun 29, 2023
Very nice.
Douglas
Stayed 8 nights in Jun 2023
Response from Julia Biernacka on Jun 29, 2023
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Would have been nice to have a small fridge in the room but other than that everything was great
David Michael
Stayed 8 nights in Jun 2023
Response from Julia Biernacka on Jul 3, 2023
Dear David,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Enjoyed my stay! Would definitely come back and book a stay one these days. Highly recommended. The hotel is at the center of everything you can see and do in Warsaw.
Tristan
Stayed 6 nights in Apr 2023
Response from Julia Biernacka on May 5, 2023
Dear Guest,thank you for your review after your stay at our hotel.We cordially invite you again.Regards, ibis team
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Guest,Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!Best Regards,Julia BiernackaGuest Experience Specialist
Response from Guest Experience Specialist on Aug 3, 2022
Dear Daria,
Thank you for sharing your feedback with us. We appreciate it very much and hope to see you again at our hotel.
Best regards,
Rafał Krajewski
Response from Guest Experience Specialist on Jun 20, 2022
Dear Gabriel,
Thank you for sharing your feedback with us. We appreciate it very much and hope to see you again at our hotel in the nearest future!
Regards,
Rafał Krajewski
Response from Guest Experience Specialist on Jun 14, 2022
Dear Guest,
I am very sorry that the lack of a late check-out option determinated giving our hotel such a low score. The late check-out is a service that depends on rooms availability and amount of reservations on the day of check-out and it is not guaranteed. Regarding the high hotel occupancy during last weeks the service is very limited or unavailable most of the days.
Best regards,
Rafał Krajewski
Response from Guest Experience Specialist on May 31, 2022
Dear Steve,
Thank you for sharing your feedback with us. We appreciate it very much and hope to see you again in the nearest future! Feel welcome to visit our hotel whenever you will be in town!
Best regards,
Rafał Krajewski
6/10 Okay
Antonette
May 13, 2022
Antonette
Stayed 8 nights in Apr 2022
10/10 Excellent
Meagan
May 5, 2022
Meagan
Stayed 2 nights in May 2022
Response from Guest Experience Specialist on May 9, 2022
Dear Meagan,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
Nice hotel at a low costs. You definitely get your money's worth and more.
Adam-Hugo
Stayed 1 night in Apr 2022
Response from Guest Experience Specialist on May 2, 2022
Dear Adam-Hugo,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
Response from Guest Experience Specialist on Apr 26, 2022
Dear Oleksandr,
Thank you for sharing your feedback with us. We appreciate it very much. Feel welcome to visit us again whenever you will be in town.
Regards,
Rafał Krajewski
Response from Guest Experience Specialist on May 9, 2022
Dear Sara,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
6/10 Okay
Kareen Jean
Traveled with group
Apr 17, 2022
Kareen Jean
Stayed 1 night in Apr 2022
Response from Guest Experience Specialist on Apr 19, 2022
Dear Kareen Jean,
I am sorry that we did not manage to ern your higher rating. I would appreciate if you decide to share with us any details form your stay and suggestions of thing that we can do better next time to fully meet your expectations.
You can share your comments via direct message or directly to my e-mail adres h2894-am@accor.com.
Best regards,
Rafał Krajewski
Response from Guest Experience Specialist on Feb 21, 2022
Dear Guest,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
Terrible the room was 17 degrees and none of the 2 heating systems works - when I talk with an employee they couldn’t do anything.
In the restaurant was the food not fresh. It was old, the salad was like rubber and brown and really disgusting.
Selfie
Stayed 3 nights in Jan 2022
Response from Guest Experience Specialist on Feb 3, 2022
Dear Simon,
I am very sorry that your stay at our hotel did not meet your expectations. Please accept my sincere apologies due to the described heating system problems. I would be grateful if, in a private message or via email, you decide to share more details with us (date of stay and name or reservation number) so that we can establish what went wrong and clarify the situation with the staff responsible.
I am also sorry about the quality of your meal in our restaurant. We always strive to offer our guests the highest quality products and services, this time clearly something went wrong. However, I believe that this was a one-off situation that will not happen in the future. I also encourage you to report any inconvenience to our staff during your next stay in our hotel, and I assure you that we will do our best to solve your problem.
Best regards,
Rafał Krajewski
Response from Guest Experience Specialist on Dec 6, 2021
Dear Guest,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
Response from Guest Experience Specialist on Nov 24, 2021
Dear Guest,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
We stayed at the place for 3 nights. It's not located very close to the old town, but the distance was manageable (either on food or by tram or metro, the latter being an 8-minute walk from the hotel). The room was clean. The breakfast offered a good choice of food.
Verified traveler
Stayed 3 nights in Oct 2021
Response from Guest Experience Specialist on Nov 2, 2021
Dear Guest,
Thank you for sharing your feedback after your stay at ibis Warszawa Centrum. We appreciate it very much and hope to see you again at our hotel in the nearest future!
Regards,
Rafał Krajewski
Fantastic hotel, very clean, with a fantastic breakfast
Kevin
Stayed 2 nights in Oct 2021
Response from Guest Experience Specialist on Oct 9, 2021
Dear Guest,
Thank you for sharing your feedback. We appreciate it and hope to see you again at our hotel in the nearest future!
Regards,
Rafał Krajewski
Helpful friendly staff. Also very flexible about check in and out times. Was happy with stay.
Verified traveler
Stayed 1 night in Aug 2021
Response from Guest Experience Specialist on Aug 25, 2021
Dear Guest,
Thank you for sharing your feedback with us. We appreciate it very much and hope to see you again at our hotel in the nearest future!
Regards,
Rafał Krajewski