Fitness facility

Reviews of Regent Warsaw Hotel

5 out of 5
Regent Warsaw Hotel
Belwederska 23, Warsaw, Masovia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 415 out of 642 reviews" "
Rating 8 - Good. 150 out of 642 reviews" "
Rating 6 - Okay. 45 out of 642 reviews" "
Rating 4 - Poor. 16 out of 642 reviews" "
Rating 2 - Terrible. 16 out of 642 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from GRM on Mar 22, 2024
Dear Sir,Thank you for choosing our hotel. Thank you also for sharing your opinion of your stay.Guest feedback is always an important guide and evaluation of our work.We look forward to seeing you again. Best Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Justyna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a city centre, lovely and friendly staff, great breakfast
Stayed 1 night in Mar 2024
Response from GRM on Mar 22, 2024
Dear Madam,Thank you for choosing our hotel. Thank you also for sharing opinion of your stay.Guest feedback is always an important guide and evaluation of our work.We are glad that breakfast was a nice start to the day and the staff was helpful.We look forward to seeing you again. Best Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel excellent, great facilities and tge staff very friendly. Only downside was the road works outside and the hotel was very warm
Stayed 4 nights in Feb 2024
Response from Guest Relations Manager on Mar 4, 2024
Dear Sir,Thank you for choosing our hotel. Thank you also for sharing opinion about your stay. Feedback from guests is always an important indication and evaluation of our work. That's nice. It is true that construction works for the tram line to Konstancin are carried out near the hotel. Warsaw is developing consistently.We apologise for any inconvenience caused by the construction.We would like to invite you to visit our hotel again.With Kind Regards,I. SzwedzinskaGuest Relations Manager

6/10 Okay

SungMin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I wasn't greeted as a Gold member and this time there wasn't a complementary fruit plates or anything for my stay.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 22, 2024
Dear Sirs,thank you very much for choosing our hotel during stay in Warsaw. Thank you also for sharing opinion about stay.We would like to kindly clarify that the sweet insert is for guests with Expedia VIP Premium Status.However, we will try to prepare something sweet for you on your next stay.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Yerenys

Stayed 3 nights in Dec 2023
Response from Guest Relations Manager on Jan 8, 2024
Dear Guest,Thank you for choosing our hotel during visit to Warsaw.Thank you also for sharing opinion about stay.The opinions of our guests are important indicator and evaluation of the work. Thank you.We invite you again, hoping for a satisfying stay.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

ERAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Jan 2, 2024
Dear Sir,thank you very much for choosing our hotel.Thank you also for sharing opinion about stay.The opinions are always an important indicator ans evaluation of work.We invite you again.With Kind Regards,I. SzwedzinskaGuest Relations Manager

2/10 Terrible

Denis

Stayed 3 nights in Dec 2023
Response from Guest Relations Manager on Jan 8, 2024
Dear Sir,Thank you for choosing our hotel. We will be grateful if you share your opinion about stay. The opinions of our guests are always an important indycator and evaluation of work. Our guests opinions are an important source of information about which areas of business require additional attention.We are sorry the hotel did not meet your expectations.Maybe we will get a chance and you will visit us in the future.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

ANATOLII

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 14, 2023
Dear Sir,thank you for choosing our hotel. Thank you also for sharing opinion about stay.The opinions are always an important indicator and evaluation of our work. Thank you.We kindly invite you again.With Best Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property. Amazing Gym. Great pool. And food was good. Highly recommend
Stayed 2 nights in Dec 2023
Response from Guest Relations Manager on Dec 11, 2023
Dear Sir,thank you for choosing our hotel. thank you also for sharing opinion about stay. The guests opinion are always an important indicator and evaluation of work.We kindly invite you again.With Best regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great restaurant.
Stayed 3 nights in Nov 2023
Response from Guest Relations Manager on Dec 7, 2023
Dear Madam, thank you for choosing our hotel during stay in Warsaw. Thank you also for sharing opiniona about it. The opinions are always an important indicator and evaluation of our work. We are very glad that staff was helpful. I will pass the information to the Restaurant. Thank yopu.Welcome back.With Kind Regards,I. SzwedzinskaGuest Relations Manager

4/10 Poor

Chad

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a serious renovation
The hotel is not a 5 star. There’s nothing around the area in terms of restaurants or shopping. The hotel needs a serious reno. Breakfast was incredibly lackluster. The elevator “up” button didn’t work.
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Oct 23, 2023
Dear Sir,thank you for choosing our hotel. Thank you also for sharing opinion about stay. It's an importnant source of information, which area our activity require additional care.It is true there is construction work going on at the hotel for a new tram line. We sincerely apologize for the inconvenience caused by this. Warsaw constantly expanding and developing.It's true our hotel has been on the Warsaw market for 23 years. Renovation is planned, we will inform you in due time.We want to strongly emphasize,we are very sorry that hotel did not meet your expectations. However we invite you in the future, hoping the next stay will by fully satisfying.With Kind Regards,I. SzwedzinskaGuest Relations Manager

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Poor stay
Their was a constant foul smell from my bathroom toilet, this foul sewage smell was in the lobby toilets. My colleague in another room said his room was the same. On two separate occasions I had trouble getting into the hotel underground car park for the shear number of taxis outside the entrance, the hotel is more geared up for conferences than it’s guests.
Stayed 11 nights in Sep 2023
Response from Guest Relation Manager on Oct 17, 2023
Dear Sir,thank you for choosing Regent Hotel during stay in Warsaw.Thank you also for sharing opinion about it. The guests opinions are an important source of information which area of activity require additional care.Thank you .We will try to fix the existing problem, as quickly as possible.We sincerely apologize for the inconvenience caused by this and hope you will visit us in the future and stay will be fully satisfactory.With kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

ANDRZEJ

Liked: Amenities
Great service Ans great location but currently a lot roads work around
Stayed 3 nights in Oct 2023
Response from Guest Relations Manager on Oct 17, 2023
Dear Sir,thank you for choosing our hotel during stay in Warsaw.Thank you also for sharing opinion about it.We are glad that staff was helpful. It's true that Regent Hotel is located in a beautiful part of Mokotow district, very close to the Royal Park - belongs to the last king of Poland.It is true also that construction work going on at the hotel for a new tram line - but it's not a big problem - and that makes us happy.We invite you again.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

ANDRZEJ

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has had story of different ownership, still representing premium level service. Staff very helpful and friendly. Rooms are clean and tidy, very well designed by 3 Architects. I think style of hotel has been inspired by 20's past century where buildings been designed like transatlantic cruisers. Currently nearby construction works generate some noise since 8 AM. Bonus of localisation this hotel is a walking distance to Lazienki park. Centrum you can reach after 30 minutes of walk. Price are very fair. Please consider breakfast. Amazing amout of polish traditional food: bread, cheeses whithe, yellow, vegetables, smoked meat like ham, sausages, pate. Everything delicious and tasty and fresh. In future i would like visit this hotel again. Highly recommended.
Response from Guest Relations Manager on Oct 17, 2023
Dear Sir,thank you very much for choosing Regent hotel during stay in Warsaw.Thank you also for sharing opinion about. We are glad that staff was heplful and breakfast was a nice start to the day. It is true there is construction work going on at the hotel for a new tram line. It's also true that hotel is located in a beautiful part of Mokotów district, very close to the Royal Park - belonging to the last king of Poland.Welcome again and we look forward to seeing you.Respectfully,I. SzwedzinskaGuest relations Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel that is situated a short distance away from the city centre next to the beautiful Lazienki Park. Good bars and restaurants in the area. Good breakfast at the hotel, great gym, pool and spa. Staff are excellent and most speak some English. The area around the hotel has major roadworks going on but the noise does not affect the hotel. If using public transport, buses to the old town, city centre and Wilanow are frequent and stop right by the hotel. The hotel is very clean.
Stayed 4 nights in Oct 2023
Response from Guest Relations Manager on Oct 17, 2023
Dear Sir,thank you very much for choosing Regent hotel during your stay in Warsaw. Thank you also for sharing opinion about stay. The guests opinions are always important indicator and evaluation of work. We are very glad that staff was helpful and the breakfast was a nice start to the day.We kindly invite you again.With Best Regards,I. SzwedzinskaGuest Relations Manager

8/10 Good

J

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Guest Relations Manager on Oct 17, 2023
Dear Guest,thank you for chosing Regent Hotel. Thank you also for sharing opinion about stay.Guest reviews are always important indicator and evaluation of work. Thank you:)Best Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facilities, unfortunately some road work detracts from location, but stay was wonderful.
Stayed 4 nights in Aug 2023
Response from Guest relations Manager on Oct 17, 2023
Dear Sir,thank you for choosing our hotel during stay in Warsaw.Thank you also for sharing opinion about stay because opinions of our guests are always important indicator and evaluation of work.Thank you.Welcome again and we look forward to seeing you.With kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hot in the room no temp change
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 17, 2023
Dear Sir,thank you very much for choosing our hotel during stay in Warsaw. Thank you also for sharing opinion about stay.During your stay, we had technical problems with central air conditioning control.We apologize for this inconvenience and invite you again, hoping the next stay will be fully satisfyingWith Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Oct 3, 2023
Dear Sir,thank you for choosing our hotel. Thank you also for sharing opinion about stay because opinions are always an important indicator and evaluation of work. Thank you.We kindly invite you again and look forward to seeing you.Respectfully,I. SzwedzinskaGuest Relations Manager

6/10 Okay

Elkana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hitel not bad,good braekfast,but in pool only 3 chairs and 2 tan beds for 300 guests 😁😁😁😁😁😁 Its like in ussr 😁😁😁😁😁😁😁
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Oct 3, 2023
Dear Guest,thank you for choosing our hotel. Thank you also for sharing opinion about stay. Guests opinions are an important source of information which area our activity require additional care. Thank you.I would like to kindly explain, the day of your stay, laudry did not deliver towels to the hotel on time.We apologize for the inconvenience you experienced.However, we are glad that breakfast was a nice start to the day and you liked the hotel.We invite you again, hoping next stay will be fully satisfactory.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

TADEUSZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, grat food options and breakfast.
Stayed 5 nights in Sep 2023
Response from Guest Relations Manager on Sep 25, 2023
Dera SIr,thank you for choosing our hotel. Thank you also for sharing opinion about stay.We are very glad that the breakfast was a nice start to the day aand the hotel was a nice place to stay.Thank you.Welcome again and we look forward to seeing you.With Kind RegrdsI. SzwedzinskaGuest Relations Manager

6/10 Okay

Elkana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No where to seat in oool no chairs !!!! Its like youth hostel !!!!!
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 19, 2023
Dear Sir,thank you for choosing our hotel. Thank you also for sharing opinion about stay. It is an important source of information for us, which area of our activity reguire additional care.We are very sorry that your stay in hotel did not meet your expectations.However, we hope that you will visit us in the future and that your stay will be fully satisfactory.With Regards,I. SzwedzinskaGuest Relations Manager

8/10 Good

Marta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but surrounding area extremely noisy.
Hotel and its facilities are really good; nice and big room, very nice and helpful staff, excellent breakfast. Big minus from my side was that I was placed in a room on the 2nd floor overlooking building site. During my two nights stay, work on that site started at 5:30am and noise was unbelievable. This hotel is marked as vip on hotels.com, so as a gold member I would have expected to be placed in more comfortable room.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 19, 2023
Dear Madam,Thank you for choosing our hotel. Thank you also for sharing opinion about stay - the opinions of our guests are always an important indicator and evaluatiuon of our work.We are very glad that the staff was hepful and brakfast was a nice start to the day. It is true that there is construction work going on at the hotel for a new tram line. Warsaw is constantly expandig and developing.We are sorry for the noise at the construction site, we understand that your stay was not satisfactory, however, we invite you again, hoping that we will meet your expectations in the future. We sincerely apologize for the situation. With Kind RegardsI. SzwedzinskaGuest Relations Manager

6/10 Okay

Artur

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Guest Relations Manager on Oct 3, 2023
Szanowny Panie,dziękujemy za wybranie naszego hotelu. Dziękujemy również za podzielenie się opinią o pobycie.Opinie Gości,wystawiane oceny, to dla nas ważne żródło informacji,że potrzebujemy ulepszać naszą pracę, doskonalić się i sdzkolić.Mamy nadzieję, że w przyszłości dostaniemy szansę aby móc zaprezentować zmiany na lesze.Z poważaniem,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

irene

Jacob is excellent friendly knows everything! Excellent check in and remembers me😀
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 11, 2023
Dear Madam,Thank you for visiting our hotel. Thank you also for sharing opinion about stay. The oipnions of our Guests are always an important indicator and evaluation of our work. we are very glad that the staff - Jacob was helpful. I will pass the information to Jacob:)Thank you.Welcome again and we look forward to seeing you.With Kind Regards,I. SzwedzinskaGuest Relations Manager

2/10 Terrible

irene

First check in no problem the 2nd the blond guy couldn’t find my reservation said it was cancelled. I showed the confirmation from you …he’s typing on the computer makes a phone call keeps on typing. Apologies says he found it still busy typing . I ask can you check me in then continue your typing. NO. 40 minutes later I have my key . I ask for some compensation for waiting 40 minutes….NOTHING not impressed!
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on Sep 21, 2023
Dear Madam,Thank you for choosing our hotel. Thank you also for sharing your opinion about stay. All guest opinions are an important source of information for us as to which areas of our business require additional attention. It is true that we work with new people. We train and prepare them to become hotel receptionists. It takes time to understand and learn hotel priorities and become proficient in the computer system. We would like to emphasize that we are very sorry that the hotel did not meet your expectations.I would like to assure you that we will take action to remedy the incident described. We will analyze everything and make appropriate decisions that are best for our guests.We sincerely apologize for the circumstances.As compensation, we offer an upgrade to a higher category room during your next stay.Kind regardsI. SzwedzinskaGuest Relations Manager

10/10 Excellent

Pavla

Stayed 1 night in Sep 2023
Response from Guest Relations Manager on Sep 11, 2023
Dear Guest,thank you very much for choosing aur hotel during stay in Warsaw. Thank you also for sharing opinionabout stay. The opinions of our Guests are always an important indicator and evaluation of our work.Thank you.Welcome agai and we look forward to seeing you.With Kind RegardsI. SzwedzinskaGuest Relations Manager

10/10 Excellent

Leszek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Great hotel, friendly and competent staff, clean, very good breakfast- perfect stay!
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 16, 2023
Dear Sir,thank you for choosing our hotel during stay in Warsaw.Thank you also for sharing opiniona, because the opinions of our Guests are always an important indicator and evaluation of our work.Welcome again.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Monika

Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 16, 2023
Szanowna Pani,dziękujemy za wybranie naszego hotelu w czasie wizyty w Warszawie.Dziękujemy równeż za podzielenie się opinią o pobycie.Cieszymy się, że jest Pani zadowolona.Zapraszamy ponownie i oczekujemy z niecierpliwością na Panią ponownieZ poważaniem,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 9, 2023
Dear Sir,thank you for choosing our hotel during stay in warsaw.Thank myou also for sharing opinion about stay. The opinions arte always an important indicator and evaluation of our work. Thank you again.Welcome again and we look forward to seeing you.With Kind Regards,I. SzwedzinskaGuest Relations Manager

8/10 Good

Rafal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
still nice, though it will require upgrade (renovation) soon
Stayed 1 night in Aug 2023
Response from Guest relations Manager on Aug 8, 2023
Dear Sir,thank you fr choosing our hotel during stay in Warsaw.Thank you also for sharing opinion about stray.It is an important source of information for us, which area of our activity require additional care.With Kind Regards,I. SzwedzinskaGuest Relations Manager

2/10 Terrible

Matthew

Stayed 1 night in Jul 2023
Response from Guest relations Manager on Aug 7, 2023
Dear Sir,thank you for choosing our hotel during stay in Warsaw.Thank you also for sharing opinion about stay.We inviote you again, hoping that the next stay will be fully satisfactory.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staying again next week.
Stayed 3 nights in Jul 2023
Response from Regent Warsaw Hotel on Aug 2, 2023
Dear Sir, We are glad to hear that. Thank you again for staying with us and see you next week. Kind Regards, Regent Team

10/10 Excellent

ANDEEA

Liked: Amenities, property conditions & facilities
Very good
Stayed 3 nights in Jul 2023
Response from Guest Relations Manager on Aug 1, 2023
Dear Sirs,thank you for choosing our hotel during your stay in Warsaw.Thank you also for sharing your opinion about stay, because opinion of our Guests are the best evaluation of our work.Welcome again.With Kind RegardsI. SzwedzinskaGuest Relations Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Jul 13, 2023
Dear Sirs,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay. The opinions of our Guests are always an important indicator and evaluation of our work.Welcome again and we look forward to seeing you.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Jul 13, 2023
Szanowny Panie,dziękujemy za wybranie naszego hotelu. Dziękujemy również za podzielenie się opinią o pobycie. Opinie naszych Gości są zawsze ważną wskazówką i oceną naszej pracy.Serdecznie zapraszamy ponownie.Z wyrazami Szacunku,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Robin, Corsicana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, excellent breakfast, excellent room. Beautiful hotel! Highly recommend!
Stayed 3 nights in Jul 2023
Response from Guest Relations Manager on Jul 10, 2023
Dear Sir,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay, because the opinion of our Guests are always an important indicator and evaluation of our work. Thank you.Welcome again and we look forward to seeing you.Respectfully,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

dean

Liked: Cleanliness, staff & service
Nice place
Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on Jul 7, 2023
Dear Sirs,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay. The opinion of our Guests are always an important indicator and avaluation of our work.Welcome again and we look forward to seeing you.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

Myong H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice. Thank you
Stayed 3 nights in Jun 2023
Response from Guest Relations Manager on Jul 6, 2023
Dear Sirs,thank you for choosing our hotel. Thank you also for sharing opinion about stay. The opinion of our Guests are always an important indicator and evaluation of our work.Welcome again and we look forward to seeing you.With Kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

abraham

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on Jun 26, 2023
Dear Sir,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay. Opinions of our Guests are always an important indicator and evaluation of our work. Thank you.welcome again and we look forward to seeing you.With kind Regards,I. SzwedzinskaGuest Relations Manager

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on Jun 23, 2023
Dear Sir,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay. The opinions are always an imp[ortant indicator and evaluation of our work.Welcome again and we look forward to seeing you.With kind RegardsI. SzwedzińskaGuest Relations Manager

10/10 Excellent

chendra

Liked: Cleanliness, staff & service, property conditions & facilities
booked this place because of the good reviews and was not disappointed in the least. Well appointed rooms, great staff and great shower- which is important after you spend the day talking in this very walkable city
Stayed 5 nights in Jun 2023
Response from Guest relations Manager on Jun 20, 2023
Dear Sirs,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay. The opinions of ou Guests are always an important indicator and evaluation of our work.We are very glad that our Guests are satisfied after stay.Welcome again and we look forward to seeing you.With Kind Regards,Iwona SzwedzinskaGuest Relations Manager

10/10 Excellent

Debesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Enjoyed the stay and the upgrade. Shame that the steam room and the jacuzzi was out of action
Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on Jun 20, 2023
Dear Sirs,thank you very much for choosing our hotel. Thank you also for sharing opinion about stay. It is an important source of information for us, which area of our activity require additional care.We sincerely apologize for the circumstances regarding SPA. Unexpectedly, technical problems arose. We wanted to remove them quickly, so we took them out of service for a short time. We sincerely apologize for the inconvenience caused.We invite you again, hoping that the next stay will be fully satisfactory.With Kind Regards,I. SzwedzinskaGuest Relations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
It was a nice stay overall. Just for your information, the hotel is a bit old and interiors aren't that grand but I would say they were just fine. Steam room and Jacuzzi were under maintenance during our stay although I called two days before our visit to make sure those facilities are open for guests. May be it was just our luck that they got broken during our stay.
Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on Jun 19, 2023
Dear Sirs,Thank you for choosing our hotel during your stay in Warsaw. Thank you also for sharing opinion about stay.The opinions of our Guests are always an important indicator and evaluation of our work. Opinion it is an important source of information for us, which area of our activity require additional care. Thank you.We had a technical problem in our SPA that appeared unexpectedly. We sincerely apologize for the situation.We invite you again, hoping that the next stay will be fully satisfactory.Respectfully,I. SzwedzińskaGuest Relations Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a nice hotel!
It was so nice and impressed. some dessert was prepared and the room was very cozy.
Stayed 1 night in Jun 2023
Response from Guest relations Manager on Jun 5, 2023
Dear Sirs,thank you for choosing our hotel during visiting in Warsaw.Thank you also for sharing opinion about stay. The opinions are always an important indicator and evaluation of our work. We will work to meet the best expectations of our Guests.Welcome again and we look forward to seeing you.With Kind regards,I. SzwedzinskaGuest relations Manager

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities
Great staff, wonderful breakfast,lovely rooms,and good location!
Stayed 5 nights in May 2023
Response from Guest Relations Manager on May 29, 2023
Dear Sir,thank you very much for choosing our hotel during stay in Warsaw. Thank you also for sharing opinion about stay because the opinions are always an important indicator and evaluation of our work. We are very glad that the Staff was helpful and the breakfast was nice start to the day.Welcome again and we look forward to seeing you.Best Regards,I. SzwedzinskaGuest Relations Manager

8/10 Good

Ivona

Stayed 2 nights in May 2023
Response from Guest relations Manager on May 15, 2023
Dear Madam,thank you very much for choosing our hotel during your visit in Warsaw. Thank you also for sharing your opinion about stay. Opinions of our Guests are always an important indicator and evaluationof our wark.Welcome again and we look forward to seeing you.Witha Kind Regards,I.SzwedzinskaGRM

10/10 Excellent

Anna

Stayed 1 night in Apr 2023
Response from Guest Relations Manager on May 2, 2023
Szanowna Pani,Jest nam bardzo miło,że wybrała Pani nasz hotel w czasie pobytu w Warszawie. Cieszy nas także,że oceniła Pani pobyt na satysfakcjonujący. To dla nas największa motywacja do dalszej pracy. Dziękujemy raz jeszcze i zapraszamy ponownie.Serdecznie pozdrawiam,I.SzwedzinskaGuest Relations Manager

10/10 Excellent

Daniel, London

Stayed 1 night in Apr 2023
Response from Guest Relations Manager on May 17, 2023
Dear Sir,Thank you for choosing our hotel during your stay in Warsaw. Thank you also for sharing opinion about stay.The opinions of our guests are always an important indicator and evaluation of our work.With Kind Regards,I.SzwedzińskaGuest Relations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
good enough for short stay
large rooms, great swimming pool hotel is getting old, requires refurbishment in my view
Stayed 2 nights in Apr 2023
Response from I.Szwedzinska on Apr 11, 2023
Dear Guest,Thank you for being our guest and sharing your opinion about stay. Every information is important for us to move in the right direction.welcome againWith kind Regards,I.SzwedzinskaGuest Relations Manager