Ratings based on 882 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

True gem full of nice people

Posted Apr 8, 2017
Pros: Fantastic breakfast, comfortable beds, accommodating staff
Cons: Renovations will stop by September :)
Location: 10-15 min walking distance from old town, next to the US Embassy
First time I stayed at this hotel was 14 years ago and I keep coming back to it any time I'm in Warsaw. Different people, different boyfriends - same hotel :) Besides real comfort, the staff is the most thoughtful and kind. I had a couple bad days in Warsaw taking care of business, and one morning happened to be exhausted and wanted to sleep in, but could not as a hotel renovation started next door. Needless to say I was stressed and emotional, however, the front office manager Iwona was not only accommodating in any way she could, but she took my hand, looked me in the eyes and I knew she really felt it for me. Her true empathy truly made my day and still bring warm memories.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
The bed wasn't comfortable, the room wasn't clean carefully
5 out of 5
by Paul

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
5 out of 5
by Piotr

This traveler left a rating score only Posted Dec 22, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Hotel was great, rooms were decent size, comfortable, lovely bathroom..rooms cleaned daily, maids were friendly, hotel staff very helpful, ordering taxis so easy as concierge done this for you..good facilities at hotel, breakfast amazing (so much choice). Have stayed at Sheraton in Krakow, this hotel was just as good, would definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Great hotel

Posted Dec 15, 2016
Lovely hotel with a spacious classic room, comfy beds, good shower, very clean
4 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen

Posted Dec 13, 2016
This was a lovely hotel, and a good location making it very easy to get about in Warsaw
5 out of 5
Recommended
for Everyone
by A verified traveler

in one word, GREAT !

Posted Dec 9, 2016
Pros: Everything except the late night snacks.
Cons: I would like to see more varieties on the late night snacks menu( after 11 PM ).
Location: Perfect
The most pleasant stay ever. Highly recommended. Will certainly visit again.
5 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
location to my requirements. Very quick stay, just one night but extremely comfortable and convenient c