Stayed very often - great location, great beds!
Posted Aug 1, 2016
My husband and I stay at this hotel very often, when visiting my family in Warsaw. Overall I would highly recommend, based on all past experiences - great location, very nicely renovated inside; rooms are spacious and modern and the beds are very big and comfy. The swimming pool and sauna area is really lovely! Unfortunately on our last stay the experience has been somewhat disappointing: air conditioning didn't work in the room - after complaining an engineer came to poke at it, and managed to cool the room all the way down to 24 degrees... That coupled with a few other very minor lapses ( milk for coffee and a second robe were missing) just made the stay less then what we were looking forward to. Most concerning was that when we shared this with the receptionist at check out (she specifically asked how our stay was) She simply ignored our feedback without so much as an acknowledgement or apology.... Hope things go back to the usual standard soon!