Lobby

Reviews of Super 8 by Wyndham Rochester

2 out of 5
Super 8 by Wyndham Rochester
209 Mcdonald Dr, Rochester, IN

Reviews

7.6

Good

Rating 10 - Excellent. 135 out of 473 reviews" "
Rating 8 - Good. 179 out of 473 reviews" "
Rating 6 - Okay. 88 out of 473 reviews" "
Rating 4 - Poor. 51 out of 473 reviews" "
Rating 2 - Terrible. 20 out of 473 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s always nice to stay here
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Guest,Thank you for your outstanding 5/5 review. We are delighted your experience at our hotel exceeded expectations across all fronts - from our accommodations and amenities to the exceptional service provided by our dedicated staff.It is incredibly rewarding to receive such high praise. Our team is committed to delivering an unparalleled experience through meticulous attention to detail and personalized service tailored to each guest's needs.Reviews like yours reinforce that we are achieving our goals. We appreciate you taking the time to share your feedback and look forward to welcoming you back soon.

4/10 Poor

Erika

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no elevator. We arrived when it was dark out and the property was not well lit with few cars in the parking lot. It didn’t feel safe. We checked in and our room key was a reprogrammed old Pizza Hut gift card with the room number written on it with a Sharpie. It was very loud. I could hear every door shut and the room next to me clearly. Our room was clean and the staff friendly.
Stayed 1 night in Mar 2024
Response from Hardip Sonani on Mar 6, 2024
Dear Erika,Thank you for your review and rating of 2/5. We apologize for the inconveniences you experienced during your stay, including the lack of an elevator, poor lighting, and noise issues.Please know that we are actively working to address these concerns. Our building was constructed in the 1990s without an elevator, but we are currently obtaining approvals to retrofit one. We are also working on improving the parking lot lighting and are exploring soundproofing solutions.We appreciate your feedback on our friendly staff and clean rooms. Your comments help us identify areas for improvement, and we hope you'll give us another opportunity to provide a better experience.Best regards,Hotel Management

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Mid
The room was quiet & clean. The bed was comfortable. The shower kind of sucked--the water pressure was weak and it made a loud noise. Also the towel rack fell off the wall when I pulled a towel off of it. Not all of the amenities listed on the booking were actually there (ie, the booking said there would be a bidet, but there wasn't). There arent many other options in the area.
Stayed 3 nights in Dec 2023

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to call from front desk to offsite to get checked in. Room booked for 4 people, only 2 towels provided. Room was dirty including hair on wall in bathroom area. Corner areas of room not vaccumed.
Stayed 1 night in Dec 2023

4/10 Poor

Rich

Business traveler
Disliked: Cleanliness, property conditions & facilities
No great!
I arrived to a dark lobby, once I received my room key, I entered the room that was never cleaned, went back to front desk, got another room, entered that room, it was also dirty and not clean, I went back down to the front desk to get a different room, and 3 time was a charm. The issue in the room was the shower control was about falling of the show wall, looked like someone just tried to apply a bunch of caulk all around it. When I woke up for breakfast, I eat and never saw an employee. Seems to have bad management, it is an out dated hotel.
Stayed 1 night in Dec 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hardip Sonani on Feb 18, 2024
Dear Keith,Thank you for taking the time to share thoughtful feedback after your recent stay with us. We appreciate you highlighting certain areas where the experience exceeded your expectations as well as a few components for us to focus on fine-tuning.Our whole staff works diligently to create memorable experiences, so your praise for so many aspects of your visit reinforces that our commitment to quality hospitality shines through. Even more valuable is constructive input on refinements – this steers our continual efforts to optimize every guest’s time with us.We do hope you will return again to see how your insights shape improvements that allow us to consistently deliver on expectations. Please feel free to provide any additional detail to assist us in better catering to your preferences during future visits as well.Sincerely, Hardip Sonani, Super 8Hotel Manager

4/10 Poor

Emily

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Found a covkroach crawling on the bed
Stayed 1 night in Dec 2023

4/10 Poor

ROBIN

Disliked: Staff & service
We stayed for 3 nights. Our room was not cleaned and garbage not emptied the whole time we were there. Had to take our used towels to desk and ask for clean towels each day.
Stayed 3 nights in Nov 2023

10/10 Excellent

Raul

Stayed 2 nights in Nov 2023
Response from Hardip Sonani on Feb 18, 2024
Dear Raul, Thank you very much for your 4 out of 5 star rating and for being our guest recently. We strive to earn a 5-star experience from every visitor; so a rating just shy of that, while still positive, tells us where we need to improve. If any aspect underwhelmed you or failed to meet expectations, please share details with us. Guest feedback is invaluable as we work to address shortcomings. We would be grateful and eager to learn how we can better earn a 5-star grade next time.That said, we are delighted we could provide you with an overall positive stay, as evident from your rating. Our goal moving forward is to transform the few areas that were just “good” into ones that exceed hopes for an exceptional visit. We do hope you will return in the future to see our progress. Thank you again!Sincerely,Hardip Sonani,Manager Super 8

8/10 Good

Raul

Stayed 1 night in Nov 2023
Response from Hardip Sonani on Feb 18, 2024
Dear Guest,We would like to thank you for taking the time to rate your recent stay and provide us with a 4 out of 5 star overall rating. We are pleased that you had an enjoyable visit, but also want to sincerely apologize if any aspect fell short of meriting a perfect score.Our staff works tremendously hard to deliver 5-star hospitality, amenities, and service to every person who walks through our doors. So while your rating indicates we did many things right, it also suggests there are areas needing improvement. We welcome you to provide any additional details that influenced your evaluation, as that helps us address weaknesses.Please know that each piece of feedback is carefully reviewed and used to better calibrate the guest experience. We do hope you will give us another chance to provide you with a truly 5-star worthy stay. Thank you again!Sincerely,Hardip Sonani, Manager Super 8

8/10 Good

Raul

Stayed 1 night in Nov 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hardip Sonani on Feb 18, 2024
Dear Thomas,We noticed your 1/5 rating and want to express our sincere apologies that we clearly fell far short in providing you with a positive stay. Feedback like this, while disappointing, helps us understand where we need to improve.If you could kindly provide some specific details on what led to this low rating, it would be invaluable in helping prevent similar issues for future guests. We aim to learn from each experience to consistently deliver better service.Please accept our heartfelt apologies that we did not meet your expectations this visit. We hope you will give us another chance to provide you with a much better experience next time. Do not hesitate to reach out directly if I can address your concerns in any way.Thank you again for your review. Your feedback provides crucial insight to improve. We truly appreciate you taking the time to share with us.Sincerely,Hardip Sonani, Manager Super 8

6/10 Okay

Jillmarie

Liked: Cleanliness, staff & service
Disliked: Amenities
Wifi password wasnt easily available and cable TV selections were very limited.
Stayed 1 night in Oct 2023

4/10 Poor

Lisa

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
The lobby doors were propped open no air conditioning no lights on had to wait for someone to check us in. It is a creepy location with a creepy hotel definitely not staying there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, safe, quiet, clean place to stay.
Stayed 1 night in Oct 2023

4/10 Poor

Vicky

Traveled with partner
Disliked: Cleanliness
This is 2nd visit in 2 weeks (have family in town) and this visit was worse. The room with king bed we reserved was smoky smelling even this is supposed to be a smoke free hotel. Was offered a double bed room. Said no. Then offered a room with king bed suite. We had to pay up charge. Jacuzzi tub in bathroom had a nice ring of mold around it. Floor grout is black. Breakfast was slim pickings. Just grabbed coffee and headed to McDonald’s!
Stayed 1 night in Oct 2023

6/10 Okay

Vicky

Traveled with partner
Had reserved room with king bed. At check-in there were none left! Why bother making a reservation. Was offered a handicap room with a double bed. We took it because we were tired. But a double bed really does not work for a plus-sized couple. Stayed 2 nights and breakfast was limited on what was left at 8:00.
Stayed 2 nights in Oct 2023

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to the hotel, the picture I saw was not of this hotel and the parking lot is in very poor condition. Very decieving. The front desk agent was never seen. Always had to be paged, and was always running in the front door from outside; looked to be from the hotel next door to be honest. There was no elevator so you had to take the stairs. The door to the second floor was wedged open by a brick so it wouldn’t close! I was not given any information about how to access WiFi, or if the hotel even had WiFi. Was not told what time breakfast started/stopped. I got to my room and it was pretty clean and as pictured. However, when I went to shower I found the exhaust fan didn’t work, the vent cover for said fan was covered in mold, the shower curtain rod was falling out of the wall so the shower curtain wouldn’t actually stay where it needed too, and my shower water was barely warm. On my second night there, someone was going up and down the hallway yelling and shaking door handles to rooms. There was quite the commotion. I didn’t complain because I was barely there but when I attempted to check out a day early due to family emergency and I was poorly treated being told they were refusing to refund me, I felt this needed to be said. They do not care about their guests. They care about money!!! I checked out anyway and took the loss of almost $100.00 to get out of there!! Stay anywhere else!!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football weekend
Stayed 1 night in Sep 2023

6/10 Okay

Jason

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The exterior was run down with no landscaping, the beds are ok but the linens were outdated and dingy. Pillows were small and uncomfortable. Tv is tiny. Rooms and common areas are pretty clean and maintained. Just a little outdated and uncomfortable. Price reflects the conditions I suppose. A cheap over night stay.
Stayed 1 night in Sep 2023

8/10 Good

Corey

Stayed 1 night in Sep 2023

6/10 Okay

Frank L

Traveled with family
Disliked: Property conditions & facilities
Was available for ND Football weekend. Raised prices for the game night and really was not worth the $
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Jennifer

Stayed 1 night in Sep 2023

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit our needs
The place looked deserted, and we had to wait for someone to check us in. The lobby looked clean. Our room was definitely an older decor but it had a microwave and refrigerator which was great. The room smelled like patchouli which my husband liked but I hated. The shower was warm but the faucet had great pressure. Overall it fit our needs for a good price.
Stayed 1 night in Sep 2023

6/10 Okay

TROY

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Andrea

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Wouldnt recommend the super 8 in Rochester to anyone, cheap you get what you pay for. Not enough help for starters. Bed is too hard for my personal comfort, lousy choices for breakfast i believe is due to lack no help. Just manager and his wife. The temperature of the water taking a shower unacceptable, barely warm disgusting
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

MeriLou

Stayed 1 night in Aug 2023

4/10 Poor

Howard

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Not mowed or maintained outside the facility. Inside needed sweeping. Rooms were not resupplied with coffee. They appeared to be short on staff to keep up with the maintenience.
Stayed 2 nights in Aug 2023

4/10 Poor

Sherry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed one night upon arrival the front door was open no A/C in lobby flies everywhere someone sleeping on a sofa. Booked two rooms they tried to tell me I only had one room booked finally got that straightened out. The place is definitely in need of a good cleaning and updated. One of our rooms had dirty towels in the bathroom. The A/C in room was pretty good.
Stayed 1 night in Aug 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a friendly place with a helpful staff. We enjoyed our stay.
Stayed 1 night in Jul 2023

6/10 Okay

Eduardo

Traveled with family
Disliked: Amenities, property conditions & facilities
Property is run down, A/C barely works. Staff was overworked and limited in their help. Was given a room already occupied by another guest.
Stayed 2 nights in Jul 2023

8/10 Good

Olinto

Traveled with family and small children
Liked: Cleanliness, staff & service
Before I booked, I read many reviews, there were no other options available near so I was not expecting much. Here is a summary, Pro. 1.Great location. 2.Clean Rooms. 3.Free Breakfast. 4.Polite staff. 5.Everything in the room worked fine. Con 1.Heavy cigarette smell in room 2.No elevator 3.Towels are small and worn out. 4.Building is Old. 5.Outside grounds are not maintained well. Definitely would stay here again!
Stayed 1 night in Jul 2023

6/10 Okay

Kevin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property, especially outside, was not kept up. Trash, un-mowed lawn weeds, a shopping cart outside an entrance etc. Stairwells were dirty. Room was fine but otherwise not a good appearance. We would not utilize this property again.
Stayed 1 night in Jul 2023

4/10 Poor

Kristina

Disliked: Cleanliness, property conditions & facilities
Condition and lighting in the lobby was terrible and no elevator to the 2nd floor. Plus AC unit was worn out and and ran constantly with insane noise!
Stayed 1 night in Jul 2023

6/10 Okay

Gary

Stayed 1 night in Jul 2023

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Owen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Response from Manager on Jul 8, 2023
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so glad you have enjoyed your stay with us and thank you for the kind word.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and had been updated. Staff was friendly. The building and grounds were not maintained well and the side door into the stairway would not close on its own and would stay open allowing anyone to enter. Landscaping around the building was very over grown.
Stayed 5 nights in Jun 2023
Response from Manager on Jul 8, 2023
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so glad you have enjoyed your stay with us and thank you for the kind word. Sorry for our building and grounds were not Maintained we recently purchased this property. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Susan

Traveled with family
Liked: Staff & service, room comfort
Room has a strong smoker smell
Stayed 1 night in Jun 2023

6/10 Okay

Tim

Tim and Diana.
We got to our Motel very late and the room we were supposed to have was not available. We took another room they had. After going in the room, we found out the room was never cleaned from the previous People that stayed there the night before. My wife was furious over this. She went down to complain about this to the front desk. They apologized about this and we got another room for the night in the same motel. They need more help as the night manager had to also go next door to handle managing another motel. They had a small breakfast available in the morning.
Stayed 1 night in Jun 2023

6/10 Okay

Matthew

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The interior of room was clean but the shower curtain rod was not installed properly so curtain wouldn’t stay in place. The plumbing on the shower was very loose and partially broken. Parking lot is also in need of repair. Outside of that stuff, the staff was very friendly. I would stay here again.
Stayed 2 nights in May 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Hardip Sonani on May 8, 2023
Thank you for the outstanding review! We strive to exceed our guest's expectations and create an experience our guests love. It will be a pleasure to have you as a guest again! Safe travels. General Manager

6/10 Okay

Todd

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical and comfortable.
This is a nice, clean, practical place to spend a night. Not luxurious, but comfortable, well located, and fairly priced. I will continue to use it on my frequent Rochester visits.
Stayed 1 night in Mar 2023
Response from Super 8 Rochester on Mar 16, 2023
Thank you very much you have good experience with us and appreciate your Business. Please give us another opportunity to serve you. Thank you again have good day.

10/10 Excellent

Debbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Super 8 Rochester on Mar 16, 2023
Thank you very much you have good experience with us and appreciate your Business.

4/10 Poor

Vanessa

Business traveler
Disliked: Property conditions & facilities, room comfort
No hot water! Hotel needs updated
Hotel is in need of updating. Tv was falling off stand and leaned up against the wall. There was no hot water in the shower. The whole second floor smelled of marijuana.
Stayed 1 night in Jan 2023
Response from Super 8 Rochester on Mar 16, 2023
Thank You for post review. I want to inform you that Super 8 Rochester motel had ownership changed on February 01,2023. We are new owner for this motel. We fix all the issue and team is always ready to welcome you ! Best Wishes.