Hotel near Stratford upon Avon
Posted May 19, 2016
This hotel supposedly a 4star was awful. I would rate it a 2 star at best. First the picture on the website is deceiving because the hotel I was in wasn't the beautiful building on the picture but a building that looked like a motel. The check-in staff couldn't get us checked-in rapidly it took over 30 minutes and we didn't have any issue with our confirmation or anything, just confused guy at desk. We had the same issue with another fellow on check-out day...I don't know but the staff seems very inefficient at this hotel.
The room they assigned us was on the 3rd floor, very low ceiling, stuffy and the window wouldn't open. Thankfully upon asking they changed our room to a room on the ground floor. It wasn't stuffy and the door could open to a small outside area. The bathroom was awful, the room was for disabled and the shower had no wall. After a shower the entire bathroom was wet with water everywhere making it very dangerous to walk around.
The pillows were ridiculous. We were with 3 other people and they all had the same very small almost inexistent pillows in their rooms. The mattress had buttons that were protruding making sleeping very uncomfortable, I dont know why they don't use mattress covers to protect the mattress and the sleeper. Also, the decorative cushions on the bed were filthy.
The main area where the bar is is absolutely ugly with no ambiance whatsoever, it's like sitting in the middle of a corridor with tables and chairs.
The breakfast was ok.