Ratings based on 784 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Cheshire

Good hotel, close to centre.

Posted Feb 21, 2017
Pros: Location
Cons: Pool
Location: Great restaurants and cafes all close by. Lots of good shops - not all high street chains which is nice.
Good hotel, large and clean room, staff all very pleasant and helpful. Excellent location, only 10 minute walk to the centre. Lots of good cafes and restaurants within walking distance of hotel. Shame no pool at this hotel but did make use of the pool at the sister hotel "The Stratford Manor" which is a 10 minute car drive away. Breakfast each morning was good, plenty of choices - never any issues with waiting for service.
Comment from Hotel Management
Feb 22, 2017 by Barrie, Hotel Management
Dear Rachel, Thank you for your time and review. I am glad that you enjoyed your stay at our hotel. I hope we'll see you again soon. Best Wishes Barrie Thomas Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with really good location

Posted Feb 19, 2017
Really enjoyed stay for our wedding anniversary. Great location 5 minutes walk from town and even closer to trains.
Comment from Hotel Management
Feb 22, 2017 by Barrie, Hotel Management
Dear Guest, Thank you for your time and great review. I am glad that you enjoyed your wedding anniversary at The Stratford Hotel. Hopefully we'll see you again soon. Kind Regards Barrie Thomas Hotel Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 16, 2017
Pros: Staff, food
Quiet hotel a bit out of town but within walking reach to all places of interest, great breakfast and great staff
Comment from Hotel Management
Feb 22, 2017 by Barrie, Hotel Management
Dear Guest, Thank you for your time and review. I am glad that you enjoyed your stay as a whole. I hope we'll see you again soon. Best Wishes Barrie Thomas Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Very Convenient

Posted Feb 6, 2017
Pros: Convenient with on-site parking (charged at £5 a night). Friendly and efficient staff.
Cons: The dining room can't cope with breakfast at busy times although the excellent staff do their best to re-set tables as soon as people have left.
Location: Stratford has lots of history and it's attractions can be found on many travel guide websites.
It only takes 10 minutes to walk to the theatre and even less to the majority of restaurants. The hotel is set back from a busy road junction and our room was extremely quiet. The main area carpets are showing signs of wear, but overall the hotel is very well decorated and clean.
Comment from Hotel Management
Feb 11, 2017 by Barrie, Hotel Management
Dear Guest, Thank you for your time and review. I am glad that you found our staff friendly and efficient. I hope that you enjoyed your stay as a whole. We will take your comments into consideration. Kind regards Barrie Thomas Hotel Manager
2 out of 5
by A verified traveler

Very basic, had expected more for the price

Posted Jan 23, 2017
Pros: The location was convenient
Cons: The service, and the hotel would benefit from decoration and general update, or was fairly tired
Location: The location is good and Stratford itself is beautiful with a vast choice of very good restaurants and of course the RSC
The room was quite cramped and basic. we felt it was overpriced and disappointing. Overall the hotel had a fairly tired feel
Comment from Hotel Management
Jan 25, 2017 by Barrie, Hotel Management
Dear Guest, Thank you for your time and review. I hope that you enjoyed your stay as a whole. We will take your comments into consideration. Kind regards Barrie Thomas Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel in the perfect location

Posted Jan 23, 2017
We arrived 2 hours before check in time but the receptionist was only too happy to find us a room that was ready. The room was beautifully decorated and very comforting. We ate in the restaurant, the food was delicious and our waiter, Kevin, was very friendly but not overbearing. We also had breakfast in our room which was also delicious. We would definitely stay there again.
Comment from Hotel Management
Jan 25, 2017 by Barrie, Hotel Management
Dear Guest, Thank you for your time and review. I am glad that you enjoyed your stay at The Stratford. I look forward to welcoming you back. Kind regards, Barrie Thomas Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

good Hotel, close to Centre

Posted Jan 9, 2017
Pros: location and comfort
Cons: reduce size of furniture to make the rooms feel a bit bigger.
Location: 10 mins walk to Centre of Stratford, we did the 'town walk' for a 2 hour walk around the town pointing out all the Shakespeare and historical places.
nice hotel walking distance to Stratford centre and river. rooms good,clean and comfortable, although the one we had seemed too 'full' as the furniture was large and dark. Breakfast was great, buffet style with everything you could think of!
Comment from Hotel Management
Jan 25, 2017 by Barrie, Hotel Management
Dear Guest, Thank you for your time and review. You’re right, we have a great location just 2 minutes walk from the Stratford station and about 10-15 minutes’ walk to the Town Centre. I hope that you enjoyed your stay as a whole. We will take your comments into consideration. Hopefully I will see you again soon. Best Wishes Barrie Thomas Hotel Manager
3 out of 5
by A verified traveler from W

Well kept hotel close to centre of Stratford

Posted Jan 3, 2017
We only stayed a night between Christmas and new year and the hotel was clean, well kept and the staff all v friendly and certainly doing their best however for a busy holiday period it was under staffed. Check in was slow, there was a wait for a breakfast table and then hot food as they struggled to keep up with demand. It didn't spoil our trip but for an expensive hotel I would not recommend.
Comment from Hotel Management
Jan 3, 2017 by Barrie, Hotel Management
Dear JW, Thank you for your time and feedback. We will take your comments into consideration. I hope that you enjoyed your stay as a whole. Kind regards Barrie Thomas Hotel Manager
4 out of 5
by A verified traveler

Efficiently run

Posted Nov 18, 2016 on Hotels
The hotel was efficiently run but perhaps not quite worth the high price. Lots of corporate conferences and meetings going on which perhaps makes it a little less welcoming for holiday makers. However the staff are all friendly and efficient and I had no serious complaints. Might think of staying again but would shop around again first.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your time and review. I am glad that you enjoyed your stay as a whole and you were satisfied with our friendly and efficient staff. Hopefully we will see you again soon. Kind regards Barrie Thomas Hotel Manager
3 out of 5
by A verified traveler

Convenient for attractions

Posted Nov 9, 2016 on Hotels
Check in receptionist was quite rude. Unexpectedly had to pay for parking. Required up front payment of £50per day for use of room service / bar etc (any money not used would be credited back to your credit card a few days later). In my experience all bills are paid in full at checkout. We were about to get into bed on our 2nd night and discovered the sheets were dirty. We contacted reception and after 10 minutes a sheet was delivered to our room which we had to change ourselves. Breakfast was adequate and restaurant staff were polite and helpful.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your time and review. I am glad that you enjoyed breakfast and were satisfied with polite and helpful restaurant staff during your stay. We have to pre-authorise £50 per day if you want to charge anything to your room account instead of pay as you go due to company policy. Housekeepers change bed sheets every other day for stay over guests' rooms due to being environmental friendly. We have an excellent location with our own on site 24 hour secure car park. We charge £5/night due to the company policy. Kind regards Barrie Thomas Hotel Manager