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Reviews of Bethesda Marriott

3.5 out of 5
Bethesda Marriott
5151 Pooks Hill Rd, Bethesda, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent , We liked the breakfays included
Stayed 1 night in Mar 2024
Response from Executive Admin Assistant on Apr 9, 2024
We thank you so much for your feedback.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that the hot water was intermittently cold in our bathroom.
Stayed 2 nights in Mar 2024
Response from Executive Admin Assistant on Apr 1, 2024
Thank you for your feedback, and I'm glad to hear that overall, your experience at our hotel was positive. However, I apologize for the inconvenience you experienced with the intermittently cold hot water in your bathroom. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and I understand how frustrating it can be to encounter issues with essential amenities like hot water.

8/10 Good

Brenda

Business traveler
Liked: Cleanliness, staff & service
Great Hotel!!
Stayed 2 nights in Mar 2024
Response from Executive Admin Assistant on Mar 27, 2024
We thank you for your feedback.

10/10 Excellent

stephen

Liked: Cleanliness, amenities
The food, and the room, was better than average.
Stayed 1 night in Mar 2024
Response from Executive Admin. Assistant on Mar 11, 2024
Thank you for providing additional feedback regarding the food and the room. I'm glad to hear that you found both to be better than average. We strive to provide our guests with a comfortable stay and delicious dining options, and I'm pleased to hear that we met or exceeded your expectations in these areas.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Admin. Assistant on Mar 4, 2024
Thank you so much for your feedback!

8/10 Good

Rosann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many Marriott options in Bethesda. This one is more suburbia.
Stayed 2 nights in Feb 2024
Response from Executive Admin. on Feb 26, 2024
We thank you so much for your feedback!

10/10 Excellent

Brittany

Traveled with partner
This hotel was very clean and beautiful. The workers were extremely friendly and there to help at all times. Would highly recommend and will be staying again.
Stayed 3 nights in Feb 2024
Response from Executive Admin Assistant. on Feb 12, 2024
Thank you so much for your feedback looking forward to your return.

10/10 Excellent

Melvin, Chevy Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brennan on Jan 17, 2024
Hi Melvin, thanks so much for the amazing 5-star review!

10/10 Excellent

Quindonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brennan on Jan 17, 2024
We are so happy to hear that our hotel and team made your stay a great one!Thank you for taking the time to leave us a great review.

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, property conditions & facilities
One of our best overnights ever!
Stayed 1 night in Jan 2024
Response from Brennan on Jan 17, 2024
We are very happy to hear that you had a great experience at the Bethesda Marriott!

10/10 Excellent

Cintia, Sunrise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Brennan on Jan 17, 2024
Thank you for the amazing 5-star review! We hope to see you again at the hotel soon.

10/10 Excellent

bing yang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常棒的经历
Stayed 1 night in Dec 2023
Response from Marriott Executive Team on Dec 26, 2023
We thank you for you for your feedback.

10/10 Excellent

George

Stayed 3 nights in Dec 2023
Response from Marriott Executive Team on Dec 26, 2023
We thank you for your feedback.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Dec 2023
Response from Marriott Executive Team on Dec 21, 2023
Thank you so much for your feedback.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bethesda Marriott Exec. Team on Dec 19, 2023
Thank you so much for your feedback.

10/10 Excellent

Christine

Traveled with family
Liked: Amenities
Some of the rooms were overheated. I think the cooling and heating system throughout the building needs to be significantly upgraded Nice work on the appearance. Now work on what’s not seen.
Stayed 2 nights in Dec 2023
Response from Bethesda Marriott Admin. on Dec 14, 2023
We like to thank you for the feedback.

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was amazing but the staff in the bar/ restaurant not so much
Stayed 1 night in Dec 2023
Response from Bethesda Marriott Admin. on Dec 11, 2023
We thank you so much for your feedback!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid extra for parking when reserved hotel through Expedia but still was charged for parking at hotel which was not appreciated.
Stayed 3 nights in Nov 2023
Response from Bethesda Marriott on Nov 28, 2023
Thank you for your feedback.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel as it offered the right facilities and was within walking distance to the local parkrun (Kensington). Very friendly staff, parking and very large rooms make for a wonderful trip.
Stayed 1 night in Nov 2023
Response from Bethesda Marriott on Nov 28, 2023
We thank you for your feedback!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility and dog friendly.
Stayed 1 night in Nov 2023
Response from Bethesda Marriott on Nov 28, 2023
Thank you for your feedback!

4/10 Poor

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Way overpriced
The room and facilities are nice. But the extra expenses are over the top. $95 to bring a small dog. $20 to park. Breakfast extra. WiFi extra. Not even free coffee in the lobby. Nice place but way overpriced.
Stayed 1 night in Nov 2023
Response from Carla Mitchell on Nov 20, 2023
We thank you for your feedback.

10/10 Excellent

Amirah

Stayed 1 night in Nov 2023
Response from Carla Mitchell on Nov 27, 2023
We thank you for your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing weekend here! Would highly recommend
Stayed 2 nights in Nov 2023
Response from Carla Mitchell on Nov 20, 2023
We thank you so much for your feedback.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Carla Mitchell on Nov 17, 2023
We thank you for your Excellent Feedback.

10/10 Excellent

Herbert

Stayed 1 night in Nov 2023
Response from Carla Mitchell on Nov 13, 2023
We thank you for your feedback.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2023
Response from Carla Mitchell on Oct 23, 2023
We thank you for your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Carla Mitchell on Oct 3, 2023
Thank you so much for your feedback!

8/10 Good

Oleh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel
Stayed 2 nights in Sep 2023
Response from Carla Mitchell on Sep 25, 2023
Thank you so much for your feedback!

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Carla Mitchell on Sep 12, 2023
We thank you for your feedback!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Carla Mitchell on Sep 4, 2023
Thank you so much for your amazing feedback!!

10/10 Excellent

ILANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendliest hotel I have ever...
I stayed at the Marriott Bethesda for 12 days. Everyone on the staff there was extremely helpful and always smiling and friendly. They even have complimentary washing and drying machines on the second floor. This hotel is very comfortable! The only thing missing are recycling options. Somewhere to throw all the plastic bottles, cans, glass bottles... very important in a hotel which obviously creates much trash, some which could be recycled to help save this earth...
Stayed 12 nights in Aug 2023
Response from Carla Mitchell on Sep 1, 2023
It was a pleasure hosting you for 12 days we thank you so much for your feedback!

10/10 Excellent

Tierra

Stayed 1 night in May 2023
Response from Carla Mitchell on Aug 31, 2023
Thanks so much for your feedback!

6/10 Okay

Andrea

Stayed 1 night in Aug 2023
Response from Carla Mitchell on Sep 19, 2023
We thank you for your feedback!!

8/10 Good

Min Seok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Star hotel. Good ar dinning and pool with children. Parking costs everyday during your stay.
Stayed 2 nights in Aug 2023
Response from Carla Mitchell on Aug 28, 2023
Thank you so much for your experience!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No eating or shopping within walking distance.
Stayed 3 nights in Aug 2023
Response from Carla Mitchell on Aug 28, 2023
We thank you for your feedback!

8/10 Good

TIFFANY

Stayed 2 nights in Aug 2023
Response from Carla Mitchell on Sep 19, 2023
We thank you so much for your feedback!

8/10 Good

Judite

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely. It was nice and clean. The shuttle from Marriott to the NIH was super convenient to me. But I disliked the fact that they billed me a regular water bottle for $5.
Stayed 5 nights in Aug 2023
Response from Carla Mitchell on Aug 14, 2023
Thanks so much for your feedback.

10/10 Excellent

Dajah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 2 nights in Jul 2023
Response from Carla Mitchell on Aug 8, 2023
We thank you for your feedback.

2/10 Terrible

Marisol

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Absolutely the worst experience I have ever had at a hotel stay as a constant traveler. There looked to be mold in the bathroom and no exhaust. Wifi is not included so you have to pay for it if not a member which I am but was charged for anyway. The meals were horrendous and you get charged a $5 fee for delivery to your room, a fact found only the the back of the menu....who looks at the back of a menu? So, I was charged repeatedly. Waiting 25 mins for coffee to be delivered. I traveled injured and didn't have the luxury of just going downstairs for coffee. So I paid a delivery fee of $5....talk about accommodating the disabled and injured. Staff is incompetent; I specifically inquired about shuttle service in the AM as I have a torn meniscus and needed to have a ride readily available and I got absolutely wrong information. I asked to have my bill emailed to me upon check out and nothing, had to follow up with another call. Only to find incorrect charges on my bill which was the last straw. Charges placed there because of incorrect directions given twice by their front desk for the wifi connection. It took every ounce of energy not to lose it on the phone when requesting charge reversal. As an executive who travels often, I WILL NEVER stay here again. I'll be writing the CEO.
Stayed 3 nights in Jul 2023
Response from Carla Mitchell on Aug 8, 2023
We sincerely do apologize for any inconvenience this may have caused during your stay, as a Marriott Bonvoy member you're not charged for the Wi-Fi. When ordering room service there is an option of picking up your order or delivery that includes a fee of 5.00. If you call the property, they would be more than happy to credit any charges that are incorrect.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Carla Mitchell on Aug 4, 2023
We thank you for your feedback.

2/10 Terrible

STANLEY

Traveled with family
Disliked: Cleanliness
room 637 had nasty stains on the furniture..very embarrassing
Stayed 1 night in Jul 2023
Response from Carla Mitchell on Jul 31, 2023
Thank you so much for your feedback, I've taken the necessary actions to notify housekeeping.

8/10 Good

DOUGLAS

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Carla Mitchell on Jul 28, 2023
Thank you so much for your feedback!

8/10 Good

Nathanial

Liked: Staff & service, property conditions & facilities
Stayed 26 nights in Jun 2023
Response from Cala Mitchell on Jul 28, 2023
Thank you so much for your feedback.

8/10 Good

Brian, Elgin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Decent fitness center.
Stayed 1 night in Jul 2023
Response from Carla Mitchell on Jul 27, 2023
We thank you so much for your feedback.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Carla Mitchell on Jul 24, 2023
We really thank you for your feedback!

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Jul 2023
Response from Carla Mitchell on Jul 20, 2023
We thank you so much for your feedback.

10/10 Excellent

Mark F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Carla Mitchell on Jul 17, 2023
We thank you so much for your Feedback!

8/10 Good

Viet

Stayed 8 nights in Jul 2023
Response from Carla Mitchell on Aug 8, 2023
We thank you for your feedback.

4/10 Poor

Fernando

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
More like a motel than a Marriott
I was provided a small room where the two beds barely fit. The pool was closed in the morning and the front desk person was rude when I asked when would it be opened again. The bathroom door was broken and would not close all the way. The sink in the bathroom was clogged. The maintenance people never came to my room to fix the door, nor the sink, after saying they would.
Stayed 2 nights in Jul 2023
Response from Carla Mitchell on Jul 10, 2023
We sincerely do apologize for your feedback in your previous stay, we will follow up with our staff members as well as maintenance to correct the necessary issue so our next guest will have a pleasant experience.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Carla Mitchell on Jul 10, 2023
We thank you so much for your feedback!!!