Fridge, microwave, stovetop, dishwasher

Reviews of Candlewood Suites Washington-Fairfax, an IHG Hotel

2.5 out of 5
Candlewood Suites Washington-Fairfax, an IHG Hotel
11400 Random Hills Rd, Fairfax, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 231 out of 446 reviews" "
Rating 8 - Good. 136 out of 446 reviews" "
Rating 6 - Okay. 43 out of 446 reviews" "
Rating 4 - Poor. 23 out of 446 reviews" "
Rating 2 - Terrible. 13 out of 446 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

sharon

Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Traveled with family
Liked: Staff & service, property conditions & facilities
We went to a play at Ford’s theatre and to avoid the long drive home on New Year’s Eve, we stayed at Candlestick suites. The stay was great, room was very clean, bed comfortable!
Stayed 1 night in Dec 2023

8/10 Good

Esther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We think it would be great if you served breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

TedJ

Stayed 3 nights in Sep 2023

8/10 Good

Lawrence

Business traveler
Liked: Cleanliness, staff & service
TV did not work, turned on but no connection to cable system. Not good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome stay, I would definitely stay here again. I was attending a concert nearby, I’ve stayed in multiple places and this was one of the best ones. The staff was friendly and my room was clean and quiet. Parking was easy and included in the price. I usually like to be left alone so this was perfect. Will be back for sure!

10/10 Excellent

I-kuang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Keshanna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Entire hallway & room smelled of cigarettes despite the smoke free signs up. My room (230) was tucked away at the end of a hall, I had to keep air circulating all night, the odor of old cigarettes and mildew (?) wrecked my sinus. Also, not very quiet at all - right next to a staircase, door banging & people stepping all night, 1AM, 2AM, 3AM, etc. Sheets were itchy and rough.
Stayed 1 night in Sep 2023

8/10 Good

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for one night. Staff is friendly, room is clean, but the lobby area itself is cold (not temperature) and unwelcoming. Location is right next to Fair Oaks Mall, plenty of restaurants within a short drive.
Stayed 1 night in Sep 2023
Response from Nadine on Sep 13, 2023
Thank you

10/10 Excellent

Monica

Traveled with family
Liked: Staff & service
Staff service was ok. Hotel can use a good cleaning.
Stayed 1 night in Sep 2023
Response from Nadine on Sep 13, 2023
Thank you

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and relaxing.
Stayed 6 nights in Jul 2023
Response from Nadine on Sep 13, 2023
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Ambre

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service
Everything was great, really enjoyed my stay
Stayed 2 nights in Jun 2023

10/10 Excellent

TedJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what you need
Comfortable convenient stay
Stayed 4 nights in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and conveniently located.
Stayed 1 night in Jun 2023

4/10 Poor

Cindy

Liked: Cleanliness
Disliked: Staff & service
The staff didn't appear to like their job. They weren't interested in helping the guests.
Stayed 2 nights in May 2023

8/10 Good

KIMBERLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service
Suite was nice but the first one was smelly and the smoke detector was bleeping. We moved to a better nice suite. Great price
Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in May 2023

8/10 Good

Medalia

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Location great and facility well maintained and clean. Staff great and very helpful.
Stayed 5 nights in May 2023

6/10 Okay

Brian

Liked: Staff & service
Place smelt like smoke.
Stayed 3 nights in Apr 2023

8/10 Good

Lew

Liked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Wendy

Stayed 1 night in May 2023

10/10 Excellent

Valda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel often, And I stay in a lot of hotels, This experience was wonderful. Your hotel is beautiful and my room was marvelous. Thank you for welcoming me and my family.
Stayed 1 night in Apr 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my mom for a long weekend (Friday-Sunday). My mom and I were impressed with the size of the suite and everything that was included. The room was clean and the kitchen was well equipped for making a meal (we didn't need to). The check-in process was so quick and the staff were very nice. I slept on the sofa bed and it was ok for a couple of nights. It was close to all of the major stores and restaurants. And only a 30-minute drive to D.C. I highly recommend this hotel to anyone who wants an apartment feel instead of a hotel room.
Stayed 2 nights in Apr 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Hotel us very roomy, has all the amenities to feel at home. It is very clean. We will Be using it in the future. Only downside is having only one bed, would be super if it had two beds.
Stayed 1 night in Apr 2023

2/10 Terrible

Christopher

Stayed 1 night in Apr 2023

8/10 Good

Wai

Business traveler
Liked: Staff & service
When I reserve the place on line at the Expedia website, it says Continental breakfast is included. But when I check in, it does not. Your website is bad.
Stayed 1 night in Apr 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Edmund

Stayed 1 night in Mar 2023

6/10 Okay

Erik

Stayed 4 nights in Mar 2023

8/10 Good

cherie

Stayed 1 night in Mar 2023

10/10 Excellent

Jasmin

Stayed 2 nights in Mar 2023

6/10 Okay

Bonita

Traveled with partner
Disliked: Property conditions & facilities
We stayed for 2 nights. It was easy to find off the interstate. The outside of the property was well kept and maintained. When we entered the lobby we had a mob at the front desk that were complaining about something, so we waited. The card key had to be run thru twice as it did not work the first 2 times. The cart to bring in luggage was broken, it was too huge to begin with. The lobby and the room needed big time updating, things looked shabby, but the room was clean. Our room was on the first floor and was quiet the first night, although the refrigerator seemed noisy. Starting with the bathroom, it was clean but the toilet kept filling constantly, I took off the lid and the float mechanism needed to be unstuck a little and then it worked fine.They had green efficient soap, shampoo, etc as pump bottles in the bathtub. Also appreciated that there was a tub and shower. They had a plastic mat in the bottom for safety and a bar on the outside for safety. Sufficient amount of towels , etc. I did feel exhaust in the bathroom was needed as it clouded up the mirror. The kitchen was appointed well although there was only one place setting (plate, cup, cutlery, etc) and there were two of us. There was a loud ice maker, but we left it on while we were touring, you do need to shut it off at night as it was too loud. By the way the second night there was a barking dog in one of the rooms but not for the whole night. There were sufficient trash cans. Nice lounge chair and bed was comfy.
Stayed 2 nights in Mar 2023

2/10 Terrible

Saeed J

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like nothing
Stayed 1 night in Mar 2023

10/10 Excellent

Chandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Innocent

Liked: Cleanliness, amenities
Disliked: Staff & service
There a problem with Wi fi and I got no assistance at all.it was ridiculous
Stayed 1 night in Feb 2023

10/10 Excellent

carole

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2023

4/10 Poor

Renita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were nice but the temperature was very hot even though it was 40F outside and I had the heat turned off in the room. Upstairs resident was in a roller office chair starting at 4:30 am and was rolling around and I could not sleep. Get rid of roller chairs.
Response from Nadine on Dec 9, 2022
Thank you for taking the time to write us a review. We are very sorry you experience was not acceptable

10/10 Excellent

Lynna

Stayed 1 night in Dec 2022
Response from Nadine on Dec 9, 2022
Thank you for staying with us