Bare minimum in Dupont.
Posted Jan 9, 2017
So, they say they specialize in service. And by that they mean they have staff ready to park your car and take your bags to your room for tips. Parking each night (very limited spaces) will set you back $34. Outside of that the staff were friendly, but didn't offer much of anything else. Rooms lack any kind of coffee service and one tiny trash can. The WORST is the heating/air which is central and you will either bake or freeze in the room. I would not have stayed if I had known this. The hallways also smell odd like a mixture of nasty food and cleaning products. They did a nice job making the surroundings look good, but otherwise it is only a place to sleep--they do a really bad job of making you feel like you aren't in a really old remodeled hotel that is overpriced. The other kicker (this is small, bur really??) the staff member told me I would have to go next door to the other hotel to get ice/snacks because you cannot even get this here....other than the bed they have no amenities. I would not recommend this hotel to anyone--they only want your $100 plus per night and money to park your car. It is clear this is just a business venture trying to make money. I would bet they won't last much longer, as they aren't customer service driven. I tried to stay away from the big name hotels and support someone else, but I will go back to them, as they don't try to skate by on the bare minimum like this place.
Comment from Hotel Management
Jan 26, 2017 by Churchill Customer Service, Hotel Management
Thank you for taking the time to provide us with feedback on your recent stay. We are sorry to see that you did not enjoy your stay. It's very important for our guests to provide feedback so we can improve our services. We pride ourselves on giving our guests great service and product and sorry to see this was not the case. We will look into the issues you mentioned above about the heating, service and use them as opportunities to improve our hotel. Thank you again for your honest feedback for it is appreciated.